Avis vidéo
Revue de Whatfix
Using Whatfix in our online portals
Avis sur 358 Whatfix
Sentiment de l'avis global pour Whatfix
Connectez-vous pour consulter les sentiments des avis.
The willingness of the Customer Success/Support team to help you succeed in using Whatfix. They have always been very responsive to questions and the frequent client calls are good for building a client-supplier relationship.
The variety of features available in Whatfix makes the use of the product relevant for many use cases. Based on the continuous releases of new features you can see that they take their product improvement seriously. Avis collecté par et hébergé sur G2.com.
The available (original) analytics features were not providing us with the data that we required for our internal KPIs. The CSM team tried their best with offering a tailored Excel solution to solve this matter, however ideally this would have been included in the product.
Due to the wide variety of features in customising pieces of content/flows, the workflows could "break" easily when certain tags etc. were not set correctly. It could often take quite some time to figure out what the exact issue was, making it less easy to use.
The client-supplier relationship might benefit from more continuity in terms of the responsible CSM for the account. Over the course of the last 15 months, we've had 4 different CSM's. I understand that there might be varying reasons for this, and the general support has been good, however it always takes a bit of time to get up to speed with a new CSM. Avis collecté par et hébergé sur G2.com.
Les widgets Whatfix m'aident à m'assurer que nos employés peuvent FAIRE ce qu'ils ont été formés à faire des mois après la formation. De plus, je peux ajouter des guides supplémentaires pour des éléments mineurs qui n'étaient pas une priorité à l'époque. Avis collecté par et hébergé sur G2.com.
Il existe de nombreuses façons possibles d'utiliser Whatfix, des widgets aux communications et même à la livraison et au suivi des ressources de formation. Je souhaite avoir plus de temps pour travailler sur la plateforme. Avis collecté par et hébergé sur G2.com.
Ease of use, ease of implementation, customer support, communication, value-add resources offered by the team Avis collecté par et hébergé sur G2.com.
Getting users to adopt it, location of features that sometimes cover needed field/data on the platform it's on Avis collecté par et hébergé sur G2.com.
Whatfix has excellent customer service, serves as a development partner, and is making it easier and easier for content creators to deliver just in time guidance, tips, and integrations. Avis collecté par et hébergé sur G2.com.
As with any DAP, technical debt is a major consideration for a purchasing org. Avis collecté par et hébergé sur G2.com.
I like the way how whatfix is being built and easy to customize as per end user requirement. Avis collecté par et hébergé sur G2.com.
Sometimes I feel the flow consistency could be better without having any breakage while running the flow Avis collecté par et hébergé sur G2.com.
Permits agile approach to customer documentation. The user analytics are essential, and Whatfix CS is always approachable and helpful. They have given our team a new lease on life, allowing us to move away from traditional document help sets to a truly agile approach to developing knowledgebases. Avis collecté par et hébergé sur G2.com.
Lots of stuff we want to do out of the box requires Whatfix CS interaction and solutioning. But they are getting better as the product matures.
I don't like how they redo their licenses and renewals. They tend to ask a lot if their payments are coming, and that is annoying. Avis collecté par et hébergé sur G2.com.
Very good customer support. They very respond quickly. The product has many features that create real value for us. Furthermore, Whatfix is regularly extended with new features. We were especially pleased that our feature requests were also implemented very quickly. Avis collecté par et hébergé sur G2.com.
Initially, we had some starting problems. The content creation had to be learned first. In addition, there was a change of our supervisor during the pilot phase. Avis collecté par et hébergé sur G2.com.
Whatfix has given us the ability to scale our onboarding process and collect valuable customer insights. The product is easy to use with a clean user interface. Avis collecté par et hébergé sur G2.com.
All content needs to be recreated from web to mobile and between iOS and Android. Having that content easily replicated across platforms would be incredible! I think this is a challenge in the industry overall. Avis collecté par et hébergé sur G2.com.
Whatfix m'aide à m'assurer que les utilisateurs finaux utilisent l'application de manière correcte. Avec Whatfix, je peux utiliser des balises pour m'assurer que les utilisateurs finaux voient les nouveautés, et je peux leur en dire plus sur cette nouvelle fonctionnalité. Avec les flux, je peux m'assurer que les utilisateurs finaux savent quelles étapes ils doivent suivre pour accomplir une certaine tâche. J'utilise également l'Aide Autonome pour analyser quelles questions l'utilisateur final a, et m'assurer d'utiliser le bon outil Whatfix pour répondre à cette question. Avis collecté par et hébergé sur G2.com.
Au début, cela peut être un peu trop, car vous avez beaucoup d'outils Whatfix, et vous pouvez utiliser de nombreux rôles et balises de page, ce qui peut être un peu compliqué. Mais une fois que vous avez suivi la formation Whatfix, c'est assez facile à utiliser. Avis collecté par et hébergé sur G2.com.
