Avis et détails du produit de WalkMe

Ce que je préfère chez WalkMe, c'est son évolution constante et son amélioration pour rester à jour avec les avancées techniques et les défis. L'équipe de WalkMe a été très solidaire en travaillant avec nos constructeurs pour que nos projets soient réussis et a partagé notre engagement à simplifier les processus et à améliorer l'utilisation des systèmes pour nos utilisateurs. Avis collecté par et hébergé sur G2.com.

La seule chose que je n'aime pas, c'est de traiter avec le personnel de support qui est nouveau dans le logiciel et qui n'a pas encore eu l'exposition nécessaire aux problèmes plus complexes, ce qui entraîne un retard dans l'obtention de l'aide requise. WalkMe dispose d'une source alternative de support via leur forum communautaire WalkMe, en utilisant des experts de la communauté DAP qui sont plus qu'heureux d'aider avec des problèmes complexes et d'explorer des défis. Avis collecté par et hébergé sur G2.com.

WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.

Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed. Avis collecté par et hébergé sur G2.com.

We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages. Avis collecté par et hébergé sur G2.com.

WalkMe solves the just-in-time-training problem the way no other application can. Instead of pulling users away from desk, expecting rote memorization of complex process and inundating them with job aids - the instruction happens on the screen during real-time execution. No time away from desk. No memorization. No maintenance of cumbersome job aids. With this type of improved experience, you can do wonders for data integrity, change adoption and improving the ROI of your entire tech stack. I've been in Change Adoption for 20 years. This is the only application that I've ever used that has actually created provable results. On a long enough timeline, all training looks like this. Do it now. Avis collecté par et hébergé sur G2.com.

The hardest part of WalkMe is selling it internally. It's a net-new technology, so helping leaders understand the scope of the opportunity can sometimes be a bit of a journey. But worth it. Avis collecté par et hébergé sur G2.com.

WalkMe's support team is exceptional. We submitted an issue, and they provided regular check-ins as they identified our problem and worked toward a fix. This communicative approach means we never felt left in the dark and knew answers were coming. Avis collecté par et hébergé sur G2.com.

For anyone new to in-application learning, the challenge is learning not only how to use WalkMe, but also the importance of the customer focus and not just creating content because you can. So the challenge is simply learning something brand new. WalkMe, however, mitigates this issue by providing excellent training content and a really great certification program. Avis collecté par et hébergé sur G2.com.

WalkMe me permet d'injecter un bouton de lancement au milieu d'un processus de commande, afin que les utilisateurs qui se sentent perdus puissent cliquer sur ce bouton et obtenir de l'aide pour terminer leur commande. J'ai ajouté ces boutons de lancement à quelques-uns de nos processus et j'ai constaté une grande augmentation du nombre d'utilisateurs utilisant les guides WalkMe ! J'adore pouvoir ajouter ces boutons où je veux et contrôler le message, le tout sans avoir à impliquer nos développeurs ! Avis collecté par et hébergé sur G2.com.

Pas de gros inconvénients ! Le WalkMe Editor a beaucoup de fonctionnalités et il faut du temps pour apprendre à les utiliser, mais ils ont d'excellents sujets d'aide sur leur site de support, un support par chat et vous pouvez planifier un appel avec quelqu'un pour vous aider via un appel Zoom si nécessaire à un moment qui vous convient le mieux ! Le personnel de support est très professionnel et dévoué à s'assurer que vous êtes satisfait des résultats ! Avis collecté par et hébergé sur G2.com.

Notre organisation a mis en œuvre WalkMe pour l'utiliser sur quelques applications, dont UKG (Kronos). Nous l'avons utilisé à la fois dans Workforce Central et UKG Pro WFM. Nous avons eu beaucoup de succès avec cela. Nous avons constaté que nos utilisateurs finaux apprécient les retours rapides qu'ils reçoivent lorsqu'ils utilisent la fonctionnalité WalkMe. De plus, certains utilisateurs finaux ont juste besoin de suivre quelques étapes du processus pour se souvenir de la façon de le compléter. Cela leur fait gagner du temps et également du temps à notre équipe de support, nous permettant ainsi de nous concentrer sur d'autres éléments/problèmes. Avis collecté par et hébergé sur G2.com.

Je ne suis pas sûr qu'il y ait des inconvénients à l'utiliser et il n'y a vraiment rien que je n'aime pas à son sujet. C'était un défi pour moi d'apprendre au début, mais au fil des années, le logiciel est devenu plus facile à utiliser du point de vue d'un administrateur. Avis collecté par et hébergé sur G2.com.

With little to no coding experience, I was able to quickly learn WalkMe's interface and begin building complex solutions. As I have learned more about coding, specifically basic HTML and CSS, I have been able to further customize the user experience to better fit our company's branding. WalkMe has aided my team in building solutions to complex issues much sooner than our IT team has been able to troubleshoot the core issues saving hundreds of support tickets/customer support hours as well as boost sales with targeted experiences. Avis collecté par et hébergé sur G2.com.

While there have been some functionalities that I feel are lacking, mainly with the reporting features, the WalkMe support team has been very receptive to feedback and some of our requested features have been added. For ones that have not been added, the WalkMe team has been able to help us build some custom options that help bridge the gap. Avis collecté par et hébergé sur G2.com.

At its core, the objective of WalkMe's on-screen guidance relates very closely to my childhood experience. I grew up with a rather large family, and was one of very few who took a great interest in technology and innovation, looking up to great minds, such as Walt Disney.

As my technical background began to develop, so too did the advancement of technology in the early 2000s, and I was always the one being pulled in to setup home entertainment systems, troubleshoot computer issues, and everything in between.

As we moved into the age of smartphones and a world where computers became a normalcy everywhere, I could have only dreamed of a technology that could eliminate the need for me to assist a family member with the same issues repeatedly, over and over again.

When I got the email in my organization that we were adopting this new technology called WalkMe and they needed someone with a technical background and a passion for helping others learn, I felt like I may have found my dream job.

So, I would say what I like the best about WalkMe is its ability to help others learn and become educated to do their jobs better, and to make their lives' a little bit easier. It is WalkMe's ability to help others achieve something that they may not have had the confidence in thinking they could, that makes it great! Avis collecté par et hébergé sur G2.com.

I do not have too many quarrels with WalkMe, as most of the features I have thoughts about changing, typically end up being updated, as WalkMe is very good at adapting and keeping their Application relevant. Avis collecté par et hébergé sur G2.com.

WalkMe is easy to setup in comparison with other Digital Adoption Platforms. Its content creation process is simple as well, allowing to bring training and automatization to the final users faster.

Their customer support is excelent as well, with a quick follow-up process and experts available any time of the day. Avis collecté par et hébergé sur G2.com.

There is yet to be an abundance of topics in the community forum, with best practices from one WalkMe user to another. However, WalkMe community is growing with each passing day, which assures me that it's only a matter of time for it to get bigger. Avis collecté par et hébergé sur G2.com.

Provides a broad offering to deliver guidance, error-proofing and automation.

Realises the promise of citizen developers, enabling employees to improve their systems.

Offers system-specific content libraries for faster deployment.

Quick – solutions are often built, tested and deployed in hours (not days or weeks).

Powerful adoption analytics that simplify maintenance and benefits capture.

Excellent support and active community.

New features are frequently added that provide meaningful value. Avis collecté par et hébergé sur G2.com.

Since WalkMe content integrates smoothly with underlying systems, users often don't realize they're using it. This can slow the growth of deployment into new areas. Avis collecté par et hébergé sur G2.com.