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The content management system for content and photos help to organize content. Also, the approval system is good if you have a social team that need approvals set in place. Avis collecté par et hébergé sur G2.com.
Analytics were a bit flaky and sometimes they didn't always match up with what we had from native tools. Also, wasn't always sure what the definition for certain data was. Avis collecté par et hébergé sur G2.com.
Makes life easier, saves me time. Allows me to report on results quickly. Avis collecté par et hébergé sur G2.com.
The software is only as good as the amount of time you take to properly set it up. The listening portion is still not up to par to truly help be get good insights. Avis collecté par et hébergé sur G2.com.
C'est un guichet unique pour la gestion des médias sociaux. Sprinklr dispose d'analyses approfondies, de gestion/publication de contenu, de gestion des actifs, d'écoute sociale et plus encore ! C'est facile à utiliser et le personnel s'assure que vous devenez un pro en un rien de temps.
Ils ont une équipe de support INCROYABLE. De la découverte à la mise en œuvre en passant par l'habilitation, l'équipe de Sprinklr est toujours accessible et prête à aider de toutes les manières possibles. Ils écoutent vos besoins et vous aident à trouver des moyens de gérer vos problèmes les plus difficiles sur les médias sociaux. Avis collecté par et hébergé sur G2.com.
Il y a quelques boutons qui sont quelque peu redondants. La publication pourrait être un peu simplifiée, mais une fois que vous comprenez la raison derrière les étapes de publication, vous connaîtrez la valeur et l'importance. Les analyses sont excellentes, mais le système de rapport peut être accablant. Heureusement, leur équipe vous aidera à naviguer dans le tableau de bord. Avis collecté par et hébergé sur G2.com.
The social engagement overview option is useful in getting a collective idea of social growth per platform (with benchmark provided). The ability to filter content is also useful when looking at specific performance. Avis collecté par et hébergé sur G2.com.
That clicks are not included in engagements and that not all metrics that are available per platforms are available to be added into dashboards. Avis collecté par et hébergé sur G2.com.
Sprinklr has a ton of functionality outside of just the obvious "social media management" capabilities-- which you can definitely do well-- but they've also worked in a nice mix of research as well. I think this tool is great if you're part of a large team looking to manage several social platforms at once with all users being able to have easy access to them. Avis collecté par et hébergé sur G2.com.
The UX is a bit difficult and I struggled in the first month or so of using it before I got used to it. Avis collecté par et hébergé sur G2.com.
Has almost every tool you could ever think of, as well as a complete asset management system. Social listening, advertising, analytics, command center, and community management, Sprinklr has it all. Paid advertising has its benefits as well, especially in terms of analytics. Avis collecté par et hébergé sur G2.com.
Constant, and I do mean constant bugs that can take awhile to work out. Users within my company get frequent emails about platform slowness or a listening or advertising feature is not available. This can get frustrating when your organization does almost everything exclusively through Sprinklr.
Some things available natively are not available in Sprinklr, although the platform is working constantly to improve. The user interface and time it takes to load are honestly not that great, however the tools offered are some of the best out there. Avis collecté par et hébergé sur G2.com.
Useful for keyword and influencer searches. Avis collecté par et hébergé sur G2.com.
The platform is capable of A LOT but tapping into each of these processes is difficult and can call for repetitive action. Avis collecté par et hébergé sur G2.com.
Anything in organic social that you want to do, you can likely do through Sprinklr. It has so many features and ways to look at your posts and data, that you can customize it into whatever particular solution you are looking for in the moment. Avis collecté par et hébergé sur G2.com.
Because it can do pretty much anything, it is often confusing to figure out how to do the particular thing you're trying to do. You have to wade through countless options and menus to find the one you want, and many things are not intuitive at all (such as searching for and following other Twitter handles). They have a big support team, but I wish I didn't need to use them nearly as much as I do. Avis collecté par et hébergé sur G2.com.
I like the calendar and campaign settings Avis collecté par et hébergé sur G2.com.
Amount of information that is required to be plugged in, lack of service support in setting up and personalizing, push to publish settings are difficult and lack our required security parameters Avis collecté par et hébergé sur G2.com.
I like the ability to get very granular in terms of search algorithms to help identify influencers Avis collecté par et hébergé sur G2.com.
Still waiting to see what the reporting features look like, but from what I saw in a product demo, I'm not sure how accurate the Share of Voice aggregations are. Avis collecté par et hébergé sur G2.com.
