Avis et détails du produit de Reputation

I like all of the tools it provides, frankly. There's such a depth of utility that I haven't gotten around to using them all, and I'd consider myself a power user. I'm currently building some dashboards, managing Reputation for about 200 entities, and use it every business day. I find its tools are reliable. Avis collecté par et hébergé sur G2.com.

I would like more clarity on metrics. And I'm not the only one around who'd like that - many people in my company say the same thing. If the Reputation score for a given entity is a rolling average — or a rolling metric of any kind, really — then it's critical to explain what time frames are being factored into each rolling average. I don't know if my response rate, for example, counts toward my score based on data from the last 3 months, the last month, the last 2 years, the last year... nothing. And none of the Reputation score components offer any clarity on how their rolling timeframes are determined. I'm not asking for the proprietary formula — and frankly, I think it's anything more than a minor risk to Reputation's market share, even if the formula was public. All I'd like to know are time frames for score components. Avis collecté par et hébergé sur G2.com.

Au début, lorsque notre entreprise a effectué le changement, c'était un peu frustrant. La courbe d'apprentissage en était la cause, je venais de maîtriser le logiciel précédent qui était utilisé. Ce qui m'a aidé, c'était la formation, et le fait de prendre mon temps pour parcourir le logiciel et vérifier chaque option qui m'était disponible. Plus récemment, j'ai utilisé le post généré par l'IA pour le verbiage, ce qui est "INCROYABLE"! J'aime aussi la fonctionnalité pour les avis où cela vous aide avec quoi dire afin que vos réponses restent neutres. Je l'adore!! Avis collecté par et hébergé sur G2.com.

Rien, je l'apprécie vraiment maintenant que je sais comment l'utiliser. Je suis content que nous ayons fait le changement. Avis collecté par et hébergé sur G2.com.

Reputation software has been a game-changer for managing online reviews and feedback. It makes it easy to keep track of what customers are saying across different platforms, so businesses can stay on top of their reputation. The insights it provides help you understand customer concerns and take action to improve service. Plus, the ability to automate responses saves time while ensuring you’re always engaging with customers in a timely and consistent way. The reporting tools are also super useful, giving you clear data to help guide decisions and improve your overall strategy. Avis collecté par et hébergé sur G2.com.

Reputation is great but sometimes the automation features may sometimes lack the personal touch that certain customers expect in their interactions. Avis collecté par et hébergé sur G2.com.

J'aime avoir un tableau de bord pour voir tous les retours des résidents et des prospects. J'apprécie également les notifications, qui garantissent que je ne manque pas de répondre. Enfin, les réponses prédéfinies sont excellentes. Avis collecté par et hébergé sur G2.com.

Sauf si cela a changé, les notifications YELP ne vont pas à reputation.com. Avis collecté par et hébergé sur G2.com.

Reputation.com is a fantastic platform for property management! It’s user-friendly and makes it easy to monitor and respond to reviews, helping us stay on top of our community’s feedback. Tracking our progress and maintaining a positive online presence has never been easier! Avis collecté par et hébergé sur G2.com.

Reputation.com has some useful features, but I find it frustrating that it displays options we don’t actually offer at our property. This can create confusion for residents and potential tenants, and it would be helpful if the platform allowed better customization to reflect what we truly provide. Avis collecté par et hébergé sur G2.com.

I like how integrative the social features are. Being able to create posts and schedule them for being posted at a later date is very useful. The metrics provided for our online reviews goes really into depth to where you can see how any and everything is affecting your reputation score. Avis collecté par et hébergé sur G2.com.

I do not really have anything that I dislike about reputation. It is very helpful and gives lots of insight into the business. Avis collecté par et hébergé sur G2.com.

Reputation.com has been an invaluable tool for managing our properties’ online presence and resident sentiment. As a property manager specializing in student housing, staying on top of reviews and resident feedback is crucial, and this platform makes it incredibly easy.

The real-time insights help us address concerns quickly, and the advice on maintaining and improving our reputation has been extremely beneficial. The platform’s user-friendly interface and automated features save us time while ensuring we stay connected to what our residents are saying.

If you’re looking for a way to enhance your property's reputation and engagement effortlessly, I highly recommend Reputation.com! Avis collecté par et hébergé sur G2.com.

I think that user interface could be polished a little better. Avis collecté par et hébergé sur G2.com.

It is easy to send a review request. It is easy to view Avis collecté par et hébergé sur G2.com.

We used a different platform called Podium, which was user-friendly and easy to understand. However, now I don’t find it as user-friendly, possibly due to settings that are not available to us.

Additionally, there is a difference when I send a review request from a PC versus a phone. There are options on the PC, such as email, but Facebook is not an active option. Some customers also do not have the option to receive text messages, so having alternatives available on the phone or tablet would be important.

How is the Reputation score calculated? While we have more 5-star reviews, our reputation score decreased by 11 points. I would assume this is due to a lower review request-to-response ratio. I can click on “How to improve my reputation score,” but it suggests we need Facebook reviews, which we do not have the option to collect.

Therefore, the solution would be to give those on the road more ways to request reviews—through Facebook, email, and not just text messages. It would also be helpful to provide information in an FAQ section or offer simple icons to click, allowing us to access the information immediately.

A nice addition would be to have Reputation email the colleague who requested the review once one is obtained. An area to add emails for this purpose would be great so the colleagues and any managers would know immediately. Avis collecté par et hébergé sur G2.com.

J'aime qu'il ait déjà des réponses pré-remplies, et nous pouvons demander une révision par texte. Avis collecté par et hébergé sur G2.com.

Qu'il y a une limite au nombre de demandes que vous pouvez envoyer en une période de 24 heures. J'ai un nombre limité de fois où je peux ajouter des patients à la demande et cela me limite lorsque j'essaie de rattraper mon retard. Avis collecté par et hébergé sur G2.com.

La partie la plus précieuse de Reputation est sa facilité ! J'adore le fait que ce soit un guichet unique. Je peux répondre à toutes les critiques de plusieurs plateformes en un seul endroit. Ma partie préférée est la façon dont il explique votre score et les domaines d'amélioration. Cela nous aide à grandir ! Avis collecté par et hébergé sur G2.com.

L'inconvénient de Reputation est sa configuration. C'est beaucoup de travail à configurer, mais une fois configuré, c'est plus facile. Avis collecté par et hébergé sur G2.com.