Emplifi Service Cloud Avantages et Inconvénients

Presentation is very professional as it relates to design, style, etc. Avis collecté par et hébergé sur G2.com.

The survey pops up immediately not allowing folks to look at the site before they are asked to review it. Had many comments from customers to this reguard. Avis collecté par et hébergé sur G2.com.

Astute generates from a huge database of information for me. It searched and summarizes things way quicker than the human minds capable of. All in all, the filters make sense. Avis collecté par et hébergé sur G2.com.

Sometimes when sifting through thousands of cases it can get slow. Avis collecté par et hébergé sur G2.com.

our consultants are knowledgeable and the software is easy to use and insightful Avis collecté par et hébergé sur G2.com.

im sure there probably is a way to do this but if the iperceptions reports emails could be categorized by reason that would be awesome Avis collecté par et hébergé sur G2.com.

Page level feedback is right there, non-intrusive and our consumers use it. Avis collecté par et hébergé sur G2.com.

Back-end reporting is a little clunky. It is in tableau and while the data inside of it is good. It would be nice to have it a little more professional to share with leadership. Avis collecté par et hébergé sur G2.com.

All my interactions with iPerceptions and requests for data have been handled extremely fast. Integrations with the new iPerceptions API has also given us the ability to visualize and report to stakeholders on a much more frequent basis. Avis collecté par et hébergé sur G2.com.

I wish I had easier access to the specific survey questions that are being asked to our members. Avis collecté par et hébergé sur G2.com.

iperceptions easy to use data analysis and data export features Avis collecté par et hébergé sur G2.com.

could be a little more user friendly when setting up new survey questions. Avis collecté par et hébergé sur G2.com.

The customer service at iPerceptions is fantastic. I always know my questions will be answered quickly and as accurately as possible. I also know when they may not have the answers right away (which is rare) they will figure out my complications. They're one of the few vendors I work with that I actually look forward to working with. Avis collecté par et hébergé sur G2.com.

Working with iPerceptions really has been a pleasure. I can't think of a complaint yet. Avis collecté par et hébergé sur G2.com.

The ease of getting my data and downloading it to allow analysis Avis collecté par et hébergé sur G2.com.

Not sure the OS, browser type data is correct Avis collecté par et hébergé sur G2.com.

Being able to compare the experience scores and task completion to industry standards is extremely helpful Avis collecté par et hébergé sur G2.com.

I wish I was able to apply filters and cut data easier in the dashboard Avis collecté par et hébergé sur G2.com.

EPC is very easy to use and everything is mapped out for our team. Avis collecté par et hébergé sur G2.com.

Error messages, cases wont save at times Avis collecté par et hébergé sur G2.com.