Emplifi Service Cloud Avantages et Inconvénients

I enjoy the customization of the product and being able to export and review data in various ways. Our feedback received from users has been very insightful and helped with our web page testing. VoC is information that is taken very seriously to understand how users feel interacting with our site, and any obstacles that may be deterring. Avis collecté par et hébergé sur G2.com.

Cannot think of anything immediately that I consider a dislike- any problems usually get resolved. We are able to connect on a regular basis with our Astute team and discuss any issues and obtain resolution (or also through email as needed). Avis collecté par et hébergé sur G2.com.

I like the attentive, responsive iPerceptions team that quickly responds to any of our concerns. I've yet to encounter a situation where the team takes too long to respond to my concerns. I also appreciate that the team checks in with us whenever they see abnormal activity. It helps bring abnormal site activity to our attention as well as any potential problems. I also really like the new user experience for survey invites - they are much more versatile and user friendly! Avis collecté par et hébergé sur G2.com.

Needing to add each person that wants access the custom iPerceptions dashboard through the iPerceptions team is pretty inconvenient. It would also be better if we were able to have brand/survey specific questions on the dashboard instead of just the generic questions that all brands/surveys have. Avis collecté par et hébergé sur G2.com.

The portal - it's very visual and easy to use. I can quickly find and interpret the data I need. Most importantly, the team at Astute works closely with our team to understand our needs and to adapt quickly as our needs evolve. With team members around the globe, the Astute team is always there to provide training to new team members (no matter the time zone) and answer any questions. They are experts in VoC and provide trusted advice in the development and throughout the duration of our VoC projects. Avis collecté par et hébergé sur G2.com.

Advanced analytics/data visualization within the portal. I've found working with Tableau in the tool can be difficult. Still, the team at Astute is always very accommodating with support and training opportunities so it will just require some more work on my end getting a grasp of Tableau. I also feel it's possible that look & feel of the survey itself could have a more modern/streamlined look. Avis collecté par et hébergé sur G2.com.

Our professional services contacts have always been top notch, understands our needs and addresses them promptly. They do a wonderful job of supporting our needs and providing the voice of customer feedback. One of their offerts is the iPerceptions survey which helps us add VOC content to the data we see for important launches on our sites. Avis collecté par et hébergé sur G2.com.

I dislike that we don't have the budget to leverage more of their solutions!! Working towards it. Avis collecté par et hébergé sur G2.com.

The Astute Voice of Customer platform allows us to learn more about our website visitors - not only why they came to the site and whether they were able to successfully complete their purpose of visit - but also the tool lets you add customized questions and answers such as 'How often do you visit the site? Which products do you like best? Did you know we have an app? What type of recipes do you look for' Avis collecté par et hébergé sur G2.com.

We find that respondents skew older and female, which is not representative of all website visitors. Avis collecté par et hébergé sur G2.com.

Astute is creative, understanding and responsive! Avis collecté par et hébergé sur G2.com.

There is nothing to dislike about Astute. Avis collecté par et hébergé sur G2.com.

Notre équipe chez Astute a soutenu notre organisation en évolution et en constante mutation sans hésitation. Ils sont prêts à fournir des recommandations et des solutions afin de soutenir le programme VoC, en écoutant nos clients et en découvrant les domaines clés sur lesquels se concentrer, pour que notre équipe puisse mieux servir notre client. Avis collecté par et hébergé sur G2.com.

Pas une plainte - À mesure que notre entreprise se développe, nous aurons besoin de plus de soutien pour aborder le côté vente en gros de l'entreprise, pour comprendre comment mieux servir tous nos clients (y compris les détaillants). Avis collecté par et hébergé sur G2.com.

The reps we work with do are responsive and hard-working. Avis collecté par et hébergé sur G2.com.

I would like the Tableau integration to be a bit more complete. There are some missing features that would improve quality of life and keep the end-product presentable. Avis collecté par et hébergé sur G2.com.

La réactivité et l'aide que l'équipe de travail fournit à la demande. Avis collecté par et hébergé sur G2.com.

Une compréhension supplémentaire des outils que nous avons serait plus utile. Avis collecté par et hébergé sur G2.com.

The tools are easy to use and set up. The account management team is great. The account team has made setting up a survey very easy. Our team is able to get a survey out to market in a very short time. Avis collecté par et hébergé sur G2.com.

Finding ways to drive more user acceptance of the survey. Maying survey less intrusive. Avis collecté par et hébergé sur G2.com.