Aisera really makes it easy for our end users to comminucate with the bot. Other chat bots can be rigid with phrasing or options, but Aisera makes it easy to fill out our bot with useful information. Customizing it is easy once you get the hang of it, and their customer liasons will help a lot if you need it. Avis collecté par et hébergé sur G2.com.
No real downsides are coming to mind. No major roadblocks have been encountered. Avis collecté par et hébergé sur G2.com.
120 sur 121 Avis au total pour Aisera
Sentiment de l'avis global pour Aisera
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I like Aisera. We have an agent that is create by and powered by Aisera. The entire staff at Aisera is customer focused. When you are a customer of Aisera, you are a client of the whole company. Their focus is to create a positive user experience. The user could be an end user or an admin user. Avis collecté par et hébergé sur G2.com.
To answer this I would have to start with this not being a dislike and not being a disapppointment with Aisera. Our dislike would be a lack of initial understanding of what would be needed to accomplish our end goals. For our agent to be fully effective it needed permissions in our tenant that we were not able to allow. Avis collecté par et hébergé sur G2.com.
- The application allows admin users to have both Dev and Production which give us freedom to build and test without messing with production.
-There are available features that are useful to what we need in automating processes.
-Admin users can manage workflows and other settings with ease.
-There are built in tasks that are ready for use.
-Integration with different applications are available for set up
-We have a dedicated customer service representative that we can reach out. We can also submit tickets to their platform. Avis collecté par et hébergé sur G2.com.
-There are features that we want that are not available yet.
-Workarounds and fixes take sometime to take place.
- GPT is not enabled automatically and would cost extra. We have some struggles using rules-based AI as some scenarious are not covered by its rules and would require manual programming. Avis collecté par et hébergé sur G2.com.
My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes. Avis collecté par et hébergé sur G2.com.
There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.
Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.
Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth. Avis collecté par et hébergé sur G2.com.
Aisera utilise l'IA pour fournir des solutions en libre-service, telles que des chatbots et des agents virtuels qui peuvent gérer efficacement un large éventail de demandes des consommateurs. Cela diminue la dépendance aux agents humains et réduit les dépenses d'exploitation. La plateforme offre une disponibilité constante, ce qui est crucial pour les entreprises de commerce électronique qui opèrent à l'échelle mondiale et ont des clients dans plusieurs fuseaux horaires. Avis collecté par et hébergé sur G2.com.
Bien que l'interface soit simple, préparer Aisera pour des performances optimales et former ses modèles d'IA peut être chronophage. Avis collecté par et hébergé sur G2.com.
Good Customer Service Management Team.
CSM's are available throughout and educates the process/changes/upgrades accordingly. Avis collecté par et hébergé sur G2.com.
Aisera's Dashboard options simplification. Avis collecté par et hébergé sur G2.com.
I appreciate their support team and the ability to customize workflows. Avis collecté par et hébergé sur G2.com.
I have no complaints with AiseraGPT. It's been a valuable addition. Avis collecté par et hébergé sur G2.com.
Il fonctionne sans problème avec des outils comme ServiceNow, Salesforce et Zendesk. Il fournit des solutions rapides et précises pour les clients et les employés. Avis collecté par et hébergé sur G2.com.
Aucun jusqu'à présent concernant le désaccord. C'est 10/10. Avis collecté par et hébergé sur G2.com.
L'interface rapide est ce que j'aime le plus à propos de. Avis collecté par et hébergé sur G2.com.
Je reçois parfois des réponses et des suggestions lentes même avec une vitesse de bande passante élevée. Dans l'ensemble, mieux que les autres. Avis collecté par et hébergé sur G2.com.
