Reviews Summary: Subscription Billing Software with Escalation Features
Currently there are 12 Subscription Billing software products with Escalation features listed on G2, and together they have generated 1,514 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Subscription Billing software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 12 Subscription Billing software products that have Escalation features based on those criteria:
- Quality of Support: 8.8/10 average user rating
- Ease of Use: 8.8/10 average user rating
- Ease of Setup: 8.5/10 average user rating
To help you compare and find the best Subscription Billing software product with the right Escalation functionality for your business, we have gathered some additional details and FAQs below.
What Subscription Billing products with Escalation features have the most reviews and are the highest-rated?
What Subscription Billing software products with Escalation capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Subscription Billing software products with Escalation capabilities:
- Billsby is rated 4.8-stars with 464 reviews.
- Paddle is rated 4.5-stars with 147 reviews.
- FastSpring is rated 4.5-stars with 65 reviews.
- PayPro Global is rated 4.9-stars with 56 reviews.
- LogiSense is rated 4.6-stars with 24 reviews.
Which software products with Escalation features are the highest rated on G2?
These are the Subscription Billing software products offering Escalation capabilities and have the highest ratings:
- PayPro Global has received 56 reviews and is rated 4.9-stars.
- Billsby has received 464 reviews and is rated 4.8-stars.
- Paddle has received 147 reviews and is rated 4.5-stars.
- FastSpring has received 65 reviews and is rated 4.5-stars.
- Chargebee has received 577 reviews and is rated 4.4-stars.
Review Snippets for Subscription Billing Software with Escalation Features
Below are questions we ask of all Subscription Billing software users on G2. The answers are specific to the most popular software products that offer Escalation capabilities. These user responses provide more insight into the most-reviewed Subscription Billing software and their Escalation features listed on G2.
| Questions | Responses |
|---|---|
| Here is what users liked best about Subscription Billing software with Escalation features. |
Chargebee: "Flexibility: Even though i'm in France, i could setup everything so that it looks perfectly for my situation (language, taxes, etc.)
Team : After signing up, i got contacted by a guy called Shawn who took almost 1 hour to help me migrate from test to production smoothly."
- Armel L., Chef d'entreprise chez FranContact, Small-Business (50 or fewer emp.)
Billsby: "The ability to tackle different combinations of add-one and pricing options."
- Samuel B., Proud Immigrant | Founder & CEO at Fleri, Small-Business (50 or fewer emp.)
Paddle: "Paddle is very easy to use and get setup. It handles all of the issues related to providing e-commerce within your apps."
- Ray M., CEO at mSeven Software, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Subscription Billing software with Escalation features. |
Chargebee: "None of the integrations work very well (Salesforce, Sage Intacct, etc) and the customer support to resolve the issues is horrible. The reporting is also sub-par and, in some instances, non-existent on certain metrics like ARR."
- Kyler F., Mid-Market (51-1000 emp.)
BlueSnap: "Lack of documentation, some documentations are not even accurate. Poor technical guidance or support for new feature implementation."
- Jeong S., Enterprise (> 1000 emp.)
FastSpring: "Their customer support used to be great. I rarely had problems and when they were problems, they would solve them quickly."
- Benjamin H., Créateur chez French Together, Small-Business (50 or fewer emp.)
|
| These are what users recommend to others considering popular Subscription Billing software products with Escalation capabilities. |
Chargebee: "Test drive it. it's free and make your own opinion. And i think u wont be waisting your time."
- Armel L., Chef d'entreprise chez FranContact, Small-Business (50 or fewer emp.)
Billsby: "Look no further. Billsby is the place to be!"
- Evert C., Small-Business (50 or fewer emp.)
FastSpring: "Great Platform."
- German V., Partner - Business Analytics Manager at Neocort, Small-Business (50 or fewer emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Chargebee: "Have a streamlined billing system."
- Armel L., Chef d'entreprise chez FranContact, Small-Business (50 or fewer emp.)
Billsby: "We needed a solution to move from manual to automated subscription management and billsby saved us from a the initial cost of adoption."
- Samuel B., Proud Immigrant | Founder & CEO at Fleri, Small-Business (50 or fewer emp.)
Paddle: "e-commerce within my app and website."
- Ray M., CEO at mSeven Software, Small-Business (50 or fewer emp.)
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