Reviews Summary: The Best Cloud PBX Software for Medium-Sized Businesses
At G2 we have some of the most definitive data on the best Cloud PBX software for medium-sized businesses. G2 users have generated 1,416 Cloud PBX software reviews and associated data from users working for mid-size companies. We have identified 14 individual Cloud PBX products offering the features, pricing and support that medium-sized companies look for when comparing Cloud PBX software and solutions. These reviews are generated using the qualitative and quantitative feedback from G2 members working in medium-sized companies and who have used these Cloud PBX software products.
When G2 reviewers submit their software reviews, they often provide information on the type of company they work for and what market segment they belong to. We break these different market segments into three distinct groups:
- Small Business Cloud PBX Software Reviews (< 50 employees)
- Mid-Market Cloud PBX Software Reviews (51–1,000 employees)
- Enterprise Cloud PBX Software Reviews (1,001+ employees)
Medium-sized businesses have their own unique requirements when it comes to Cloud PBX software compared to small or enterprise companies. That is why these individual software reviews are especially helpful when comparing product set up, ease of use and overall cost.
Below you will find FAQs and review snippets for Cloud PBX software that works well for mid-market companies. Reviews are written by G2 users with real-world experience using these products.
FAQs About Cloud PBX Software for Medium-Sized Businesses
What are the best Cloud PBX software products for mid-size businesses, according to G2 reviewers?
- Nextiva - 4.5-stars, 546 reviews from reviewers at mid-size companies.
- Zoom Workplace - 4.5-stars, 220 reviews from reviewers at mid-size companies.
- 3CX - 4.4-stars, 165 reviews from reviewers at mid-size companies.
- 8x8 Work - 4.1-stars, 113 reviews from reviewers at mid-size companies.
- RingEX - 4-stars, 112 reviews from reviewers at mid-size companies.
What Cloud PBX software products do reviewers from mid-market companies like most?
- Nextiva - 4.5-stars, 546 reviews from reviewers at mid-market companies.
- Zoom Workplace - 4.5-stars, 220 reviews from reviewers at mid-market companies.
- Webex Calling - 4.5-stars, 59 reviews from reviewers at mid-market companies.
Which Cloud PBX software products do medium-sized companies rate the highest on G2?
- Nextiva - 4.5-stars according to 546 professionals at medium-sized businesses.
- Zoom Workplace - 4.5-stars according to 220 professionals at medium-sized businesses.
- Webex Calling - 4.5-stars according to 59 professionals at medium-sized businesses.
- 3CX - 4.4-stars according to 165 professionals at medium-sized businesses.
- Vonage Business Communications - 4.3-stars according to 86 professionals at medium-sized businesses.
How many Cloud PBX software reviews are from users working in medium-sized businesses?
The 1,416 reviews for mid-size Cloud PBX service providers on G2 vary often. Specific review details for the nearly 14 Cloud PBX providers can be found below.
Here’s What Reviewers Working at Mid-Market Businesses Have to Say About Cloud PBX Software
| Questions | Responses |
|---|---|
| Here is what professionals in mid-size businesses liked best about Cloud PBX software products. |
Zoom Workplace: "Being able to see and talk to participants."
- Chris S., Mid-Market (51-1000 emp.)
Nextiva: "I love that I can reach out to some one while speaking with a client and see if that person is available or not just by checking the app. We do not have allot time and customer service is our number one priority so being quick and efficient is a big deal. We are able to avoid long holds for our callers and quick connections because of Nextiva"
- Shauna I., Mid-Market (51-1000 emp.)
CloudTalk: "- integration with CRM tools
- conference calls
- custom reports
- Automatic Call Distribution"
- Katarína K., Open to new challenges., Mid-Market (51-1000 emp.)
|
| Here is what professionals in mid-size businesses liked least about Cloud PBX software products. |
Nextiva: "Not user friendly, not feature rich for desktop at all."
- Greg K., Sr. Software Engineer/Developer, Mid-Market (51-1000 emp.)
RingEX: "Different software apps are used for different purposes, making for a very disjointed user experience. Difficult to click-and-dial in many situations."
- Bob S., Data & Process Integration--let's get your systems working *for* you., Mid-Market (51-1000 emp.)
Zoom Workplace: "Security is the biggest concern with Zoom."
- Jordan W., Mid-Market (51-1000 emp.)
|
| These are what professionals in medium-sized businesses recommend to others considering Cloud PBX software. |
Zoom Workplace: "Zoom always satisfies our needs. When using MS Team's the platform sometimes has glitches when sharing screen."
- Linda F., Mid-Market (51-1000 emp.)
3CX: "It's very easy to run a trial
Choose a good voip provider and 3cx reseller
Don't just re-implement of your old conventional phone system, step back and see what 3cx can do for your business
"
- Graham G., Business Manager at John Port School, Mid-Market (51-1000 emp.)
Nextiva: "If you do not have a phone system where you can IM and see the status of your team this is worth a try for sure."
- Shauna I., Mid-Market (51-1000 emp.)
|
| These are the problems users said the software was solving and how it is benefiting them in mid-size companies. |
Zoom Workplace: "I like the new addition of the whiteboard."
- Chris S., Mid-Market (51-1000 emp.)
Nextiva: "We do not have allot time and customer service is our number one priority so being quick and efficient is a big deal. We are able to avoid long holds for our callers and quick connections because of Nextiva"
- Shauna I., Mid-Market (51-1000 emp.)
CloudTalk: "CloudTalk has allowed us to create real-time analysis so we can track calls, customer requests, and speed up the decision-making process."
- Katarína K., Open to new challenges., Mid-Market (51-1000 emp.)
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