Reseñas y detalles del producto de Sprig

Sprig has been a gamechanger for in product feedback collection. Its ability to seamlessly target users and capture insights at scale has transformed how we gather feedback. It delivered both high volume and high quality responses with minimal operational overhead.

Before Sprig, running early access and beta programs required significant program management effort, often yielding low response rates or weak signals. With Sprig, we could autonomously collect a steady stream of quality feedback, allowing teams to monitor real-time sentiment using their AI powered analysis.

The real unlock came when we integrated Sprig with Enterpret. Suddenly, in product feedback wasn’t just a siloed data point. it became part of a unified feedback ecosystem, alongside sources like Zendesk, Twitter, and Reddit. This gave the entire company a single, searchable source of truth, making it easier to identify trends, validate decisions, and stay connected to user needs at scale.

If you’re looking to build a continuous loop between user insights and product decisions, Sprig (especially when paired with Enterpret) is a must-have. Reseña recopilada por y alojada en G2.com.

Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the way they format their data exports through the API is really tricky as well and takes a lot of time to reformat into a usable way. Reseña recopilada por y alojada en G2.com.

Studies look great and are super easy to create.

Basic implementation is easy with the javascript SDK (though adding events could be a little easier for us - more on that in the next section).

The AI summaries are super helpful. As a result we've seen solid organic adoption with our PMs who are lunching quite well designed surveys with minimal support! Reseña recopilada por y alojada en G2.com.

If you use segment it's easy to bring your existing events etc in however it lacks a public API to send events. If it supported Snowflake data sharing, brining attributres from our warehouse would make implementation even quicker! Reseña recopilada por y alojada en G2.com.

La facilidad de configurar encuestas. Sprig hace que sea muy fácil configurar y desplegar encuestas en la aplicación en un tiempo súper rápido. Estoy impresionado con los paneles personalizados que se pueden configurar para ver los datos y el aspecto y la sensación de la interfaz de usuario son geniales: no es demasiado torpe y es muy fluido. El equipo de soporte también es excelente para resolver cualquier problema o pregunta que tenga - ¡altamente recomendado! Reseña recopilada por y alojada en G2.com.

Lo único sería que, como estoy basado en la zona horaria EMEA, obtener soporte puede tardar más de lo que me gustaría, pero tan pronto como el equipo está en línea, el soporte es rápido y el equipo es muy ágil para hacer que las cosas sucedan. Reseña recopilada por y alojada en G2.com.

Mi empresa utilizó principalmente Maze, al cual estábamos muy apegados. Maze era excepcionalmente fácil de usar (para diseñadores), y características como los puntos de acceso resultaron ser extremadamente valiosas para nuestra interpretación de datos. Sprig ofrece un conjunto de funcionalidades similar pero distinto, por lo que tomar la decisión de cambiar no fue algo rápido. Para abordar nuestras preocupaciones, el equipo de producto convocó una reunión formal con representantes de Sprig antes de finalizar nuestra decisión.

Un aspecto de Sprig que aprecio particularmente es su atención al cliente, que respondió eficazmente a mis numerosas consultas, algo que no experimenté con Maze. Además, Sprig frecuentemente realiza seminarios web y proporciona soporte al cliente personalizado, lo que ha mejorado significativamente mi capacidad para usar sus herramientas de manera eficiente.

Una ventaja notable de Sprig es su facilidad de uso, incluso para personas fuera del equipo de diseño, lo que ha llevado a una mayor adopción entre el personal de producto. Aunque ciertas características, como los puntos de acceso, aún no están disponibles (con planes para su implementación futura), Sprig está comprometido con la mejora continua y la expansión de características. Reseña recopilada por y alojada en G2.com.

Ya he abordado este asunto; sin embargo, ciertas características no están disponibles actualmente. Esto no es un problema significativo, ya que Sprig frecuentemente comunica sobre las características futuras y está constantemente enfocado en realizar mejoras. Reseña recopilada por y alojada en G2.com.

Using Sprig has enabled our small, but might research team to double the number of studies we're running and cut in half the time it takes us to go from study to actionable insight. It's also very easy to implement a new sprig and the ability to have unlimited seats in our account means many stakeholders can view results in real-time and take action even sooner. Reseña recopilada por y alojada en G2.com.

If Sprig had a few more survey capabilities, we may be able to expand the usage to other departments and research needs. Would also really love to test prototypes (with video/audio recording) on mobile! Reseña recopilada por y alojada en G2.com.

El hecho de que se integre tan fácilmente desde el principio con nuestro front-end. Reseña recopilada por y alojada en G2.com.

Realmente no puedo pensar en nada. Satisface todas mis necesidades. Reseña recopilada por y alojada en G2.com.

Sprig allows my company to understand the in-the-moment experience of our users, greatly reducing recall bias. Many studies can be implemented without engineering effort, allowing us to rapidly answer research questions.

The Sprig support and Eng teams are always quick to answer our questions. Reseña recopilada por y alojada en G2.com.

More advanced studies requires Eng support.

Survey logic is not as advanced as Qualtrics or other more robust platforms. Reseña recopilada por y alojada en G2.com.

- The tool is very easy to set up on web

- Creating, targeting and launching a survey is very easy and you can have a survey running in no time

-They have a really good template library

- The UI is very minimal non invasive

- Very good and responsive support team! Reseña recopilada por y alojada en G2.com.

- Implementation for our app was a more involved process that took the developers more time than expected. Reseña recopilada por y alojada en G2.com.

Sprig has been very easy to set up and easy enough to use that everyone on our team can self-serve. We've enjoyed using the surveys and heatmaps. The screen recording software is also very helpful for the design team to understand usability. We're very happy with our decision to switch to Sprig. Reseña recopilada por y alojada en G2.com.

Not necissarily a dislike of Sprig, but heatmaps in general lack enough clarity to true make decisions from. Due to the complexity of some of our interfaces, it's hard to determine what was actually clicked or viewed. Reseña recopilada por y alojada en G2.com.

I love Sprig's survey tool for hearing immediate feedback from customers when they complete our flows or abandon flows. The replay feature is a great value add for these surveys. I've been able to identify several severe bugs that have gone completely unoticed by product teams simply by reading open responses and watching replays. I also love asking customers if they would like to participate in interviews. This allows me easy access to a pool of customers for further UX research.

I use Sprig every week to check in on customer sentiment and monitor for new problems. Reseña recopilada por y alojada en G2.com.

Getting support from engineers to help set of events in Sprig can be a pain. I've been exploring Sprig's no-code events for survey targetting and it seems to work well, although a bit tricky to understand at first. Reseña recopilada por y alojada en G2.com.