Software: Software is slighlty more usable than all other PEO's. It doesn't do much, but it's not difficult to navigate.
Pricing: Pricing is much more transparent than most PEO providers.
In general, it's not the WORST PEO ever, but I would not recommend JustWorks to any of my peers. Reseña recopilada por y alojada en G2.com.
- Poor Benefits Quality: Depth and breadth of benefits offerings, especially medical, is poor.
- Poor Support Service Stratgy: All of our account managers have been dedicated and professional. However, JustWorks' service model is such that your representatives are service/sales people, not experts in payroll, tax, benefits or compliance. You cannot directly connect with relevant experts when you need help. Tax issues are often unresolved as a result. Thankfully we've had few other issues with sensitive areas, but I have no confidence that JustWorks has staff with deep expertise in these areas if an issue did arise.
- No real HRIS functionality: Most PEO's don't have decent HRIS features, but my predecsccors selected JustWorks because the software looked/felt better than other PEO's. This is true, but there is very little onboarding and reporting functionality.
- Poor Benefits Implementation: Open enrollment and other benefits implementation is self-serve. No expert support in modeling benefit coverage options. I had to fight to get the minimal support I received, which was far below the basic level of service I expect from a PEO or benefits provider. Reseña recopilada por y alojada en G2.com.
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Through the entire process from the first call with Jake to our most recent call with our Customer Success Manager, the JustWorks team truly held our hand through every step of the way. Better than white glove service, we were always kept up to date on everything we need to do, things that could be helpful for us to do, and how we can make JustWorks work for us. The implementation process was straight forward and quick. The platform is intuitive and really helps reduce the time spent trying to get answers for our team. Not to mention, their 24/7 customer service is clutch!! Highly recommend any company to use JustWorks PEO. Reseña recopilada por y alojada en G2.com.
My only feedback is that we have some employees that need custom PTO award dates (outside of their anniversary or the 1st of the year) so builidng out an option to adjust that would be great. Although, this is a one of situation and specific to our company, it's not detrimental to our busienss Reseña recopilada por y alojada en G2.com.
I like that it has everything that I need, and that includes a way to access any necessary trainings that I need to complete. It's very easy to use and navigate. I've also had to contact them to re-open my enrollment because I picked the wrong plan, and they quickly fixed the issue for me so that I could start over. I check it regularly to see upcoming holidays and days off, as well as pay days. Love that I can export the Justworks calendar to google calendar, too. Reseña recopilada por y alojada en G2.com.
The only issue that I've had is when I visit on mobile (without the app), it's not responsive and designed for a mobile experience. I don't always want to download an app for everything. Reseña recopilada por y alojada en G2.com.
I love the HUMANS at Justworks! 9 times out of 10 when you reach out via email or phone, someone goes above and beyond to respond to your inquiry / question / concern. The resource support pages are updated and the newsletters they put out are always timely and helpful. Reseña recopilada por y alojada en G2.com.
I'm sure with any newer tech, there are plenty of bugs. Unfortunately it seems that Justworks has prioritized partnerships and integrations over making improvements to their own system capabilities. For a smaller organization Justworks is not sophisticated enough to replace a robust HRIS leaving our small staff (and small budget) looking for multiple solutions. Reseña recopilada por y alojada en G2.com.
platform is super user-friendly—everything from running payroll to setting up benefits is straightforward. Employees seem to like it too, which is always a plus. Reseña recopilada por y alojada en G2.com.
the reporting features feel a bit basic, and businesses that need more in-depth insights might find them lacking. Adding more flexibility here would be a game-changer. Reseña recopilada por y alojada en G2.com.
I find that the layout of both the Web and mobile App versions are intuitive and allow the user to quickly navigate between different sections as necessary. One of the greatest features is the customer support function – if ever any of our employees has a question about benefits or any other aspect, the Justworks team is available and super helpful. Reseña recopilada por y alojada en G2.com.
I find that if we don't elect to use a module, it still prompts users from time to time – I wish it would just hide that section from user view. Reseña recopilada por y alojada en G2.com.
As an employee, Justworks is a great platform, very easy to navigate and easy to find important information quickly, like W-2 information or paystubs. Reseña recopilada por y alojada en G2.com.
I'm not sure if this is relevant but I do not like that the Clock-in app (Open Shifts) is a separate platform. I wish it was all in one site and easy to move from one to another without having to go to a different website, at least that's how I use it right now. I also am not fond of having to get a code from my phone every now and then, but that's how security is these days, so I tolerate it. Reseña recopilada por y alojada en G2.com.
Lo primero que me gusta de Justworks es su amable servicio de atención al cliente, siempre son serviciales y te hacen sentir bienvenido. En segundo lugar, es la facilidad y uso de la plataforma, no es un problema navegar con ella. El área final que encuentro útil son las actualizaciones sobre lo que está sucediendo con mis productos médicos, actualizaciones del 401k y recordatorios amistosos cuando es necesario actualizar cualquiera de las funciones en su plataforma. Reseña recopilada por y alojada en G2.com.
Para ser sincero, no tengo nada que no me guste en esta plataforma de Justworks. Reseña recopilada por y alojada en G2.com.
Their website is easy to navigate and their customer support team knows their stuff. I use this every day and it is so easy to find what I am looking for. I only have great things to say about them. I love calling and speaking with a represetative because my questions are always quickly and easily answered. The number of feautures easily works well with a small staff. Reseña recopilada por y alojada en G2.com.
There is absolutely nothing to dislike about Justworks. Reseña recopilada por y alojada en G2.com.
Su software es excelente. Obviamente, la competencia principal, y tienen la mejor plataforma que hemos probado. Reseña recopilada por y alojada en G2.com.
Horrible servicio al cliente, horrible administración de beneficios.
Justworks duplicó nuestros costos de beneficios después del primer año (literalmente DUPLICÓ). Teníamos la impresión de que el objetivo de Justworks era que una pequeña empresa compartiera beneficios con otras, pero conozco a otras personas que usan Justworks para su empresa y sus beneficios no se duplicaron en costo.
Pedimos cancelar nuestra cuenta y lo retrasaron lo suficiente como para afirmar que era demasiado tarde para cancelar y que tendríamos que pagarles otro mes.
Una vez que finalmente logramos que aceptaran nuestra cancelación de beneficios, nos dijeron que aún tendrían que cobrarnos, pero que nos reembolsarían un mes después (estamos hablando de miles y miles de dólares en este punto). Reseña recopilada por y alojada en G2.com.
Nearly all of my interactions with the Justworks staff have been 5-star worthy. They are quick to respond, professional, detail-oriented, and stay engaged until a question or an issue is resolved. The product and service are competitively priced for a small business to provide standard PEO services in an effective way. The user interface is reasonably intuitive for both administrators and employees, and help is a quick chat away. Reseña recopilada por y alojada en G2.com.
Options for insurance providers and plans are limited. Getting answers and resolution for out-of-the-ordinary issues can take a lot of time and coordination among multiple parties, particularly when the issue is with a benefit vendor contracted through Justworks. When hiring employees from a new state, there is no automatic check that pre-selected insurance plans are valid for the new state and correcting an invalid selection (through no fault of the employee) was unnecessarily challenging. Reseña recopilada por y alojada en G2.com.
