Compare Sprinklr Service and Sprout Social 
Featured Products
At a Glance
Market Segments
Enterprise (42.7% of reviews)
Small-Business (44.6% of reviews)
Entry-Level Pricing
$4,200.00 1 User Per Year
Starting at $199.00 1 user/per month (billed annually)
Sprinklr Service
Star Rating
(725)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSprout Social
Star Rating
(6,202)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 1 user/per month (billed annually)
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprout Social excels in user experience, with many users praising its intuitive setup and ease of use. One user highlighted how quickly they were able to learn the platform, stating it only took a few hours to understand the features, making it a breeze for scheduling and managing posts across multiple accounts.
- Users say that Sprinklr Service provides a robust interface for customer engagement, particularly noting its Care Console as a central hub for managing social care messages. This feature allows agents to access necessary information quickly, which enhances the quality of interactions with customers.
- According to verified reviews, Sprout Social stands out for its comprehensive reporting capabilities. Users appreciate the helpful reports and graphs that aid in presenting data effectively, which is a significant advantage for teams looking to analyze their social media performance.
- Reviewers mention that while Sprinklr Service is highly configurable, some users find it less user-friendly compared to Sprout Social. The complexity of configuration can pose challenges for teams that prefer a more straightforward setup process.
- G2 reviewers highlight that Sprout Social's customer support is consistently rated highly, with users noting the helpfulness of the support team. This level of service can be crucial for businesses that rely on timely assistance to resolve issues quickly.
- Users report that both platforms meet their requirements effectively, but Sprout Social's higher overall satisfaction score suggests that it may provide a more fulfilling experience for small to medium-sized businesses, while Sprinklr Service is often favored by larger enterprises seeking robust features.
Pricing
Entry-Level Pricing
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Sprout Social
Standard
Starting at $199.00
1 user/per month (billed annually)
- 5 social profiles
- All-in-one social inbox
- Social content calendar
Free Trial
Sprinklr Service
Free Trial is available
Sprout Social
Free Trial is available
Ratings
Meets Requirements
8.5
595
8.5
5,283
Ease of Use
8.3
610
8.8
5,343
Ease of Setup
8.0
453
8.7
3,708
Ease of Admin
8.1
238
8.8
2,232
Quality of Support
8.1
571
8.6
4,719
Has the product been a good partner in doing business?
8.6
239
8.7
2,198
Product Direction (% positive)
8.7
600
8.9
5,199
Features by Category
Ticket and Case Management
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Not enough data
Generative AI
7.4
45
Not enough data
7.0
46
Not enough data
Agentic AI - Help Desk
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Not enough data
Communication Channels
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Not enough data
Platform
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
83
|
Verified
Not enough data
Social Analytics
Not enough data
7.7(won by default)
2976
Not enough data
7.8(won by default)
3156
Not enough data
8.8(won by default)
3368
Not enough data
7.2(won by default)
2603
Not enough data
7.0(won by default)
2609
Not enough data
7.3(won by default)
2369
Not enough data
7.1(won by default)
2308
Reports & Dashboards
Not enough data
8.1(won by default)
3218
Not enough data
8.5(won by default)
3266
Not enough data
8.5(won by default)
3126
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.2(won by default)
893
Not enough data
6.2(won by default)
889
Not enough data
6.2(won by default)
879
Not enough data
6.2(won by default)
887
Not enough data
6.3(won by default)
889
Administration
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Not enough data
Knowledge Management
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Not enough data
Compliance
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Not enough data
Customer Support
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Not enough data
Data Security
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Not enough data
Administration
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Not enough data
Generative AI
7.3
41
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Artificial Intelligence - Conversation Intelligence
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Quality Assurance
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Not enough data
Engagement
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Not enough data
Performance
7.9
49
Not enough data
8.3
46
Not enough data
Generative AI
6.9
42
Not enough data
7.2
41
Not enough data
Channels
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Not enough data
Generative AI
6.6
113
Not enough data
Functions
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Not enough data
Agentic AI - Contact Center
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Not enough data
Administrative
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Not enough data
Content & Collaboration
Not enough data
8.9
3187
Not enough data
7.9
2924
Not enough data
8.2
3010
Not enough data
8.0
2893
Not enough data
8.3
3002
Not enough data
Feature Not Available
Social Management
Not enough data
8.6
4295
Not enough data
8.9
4318
Not enough data
8.1
3812
Not enough data
8.5
4185
Not enough data
Feature Not Available
Not enough data
7.9
2900
Not enough data
7.5
2489
Agentic AI - Social Media Management
Not enough data
6.2
1062
Not enough data
6.4
1053
Not enough data
6.5
1059
Not enough data
6.5
1045
Not enough data
6.4
1035
Not enough data
6.4
1036
Not enough data
6.5
1036
Responses
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Not enough data
Platform
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Not enough data
Generative AI
7.9
38
Not enough data
7.8
37
Not enough data
Workforce Management
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Not enough data
Administration
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Not enough data
Monitoring & Listening
Not enough data
8.5
1902
Not enough data
7.0
1435
Not enough data
8.0
1217
Not enough data
7.9
1195
Not enough data
7.7
1162
Not enough data
7.8
1190
Agentic AI - Social Media Listening Tools
Not enough data
6.4
387
Not enough data
6.4
386
Not enough data
6.4
387
Not enough data
6.4
387
Not enough data
6.4
387
Data Management & Analysis
Not enough data
7.5
1208
Not enough data
8.6
1964
Not enough data
8.1
1224
Not enough data
7.8
1126
Generative AI
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Not enough data
Communication
7.9
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.3
100
Not enough data
7.3
95
Not enough data
Internal Use
7.8
140
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
101
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
Generative AI
7.5
41
Not enough data
Self-Service Experience
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Not enough data
Self-Service Platform
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Not enough data
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9
228
7.1
863
6.8
223
6.9
849
Process
8.3
313
8.4
1466
7.7
308
7.9
1247
8.1
309
7.7
1008
Channels
7.3
283
Feature Not Available
8.8
330
8.9
1521
7.2
275
Feature Not Available
6.6
263
Feature Not Available
7.5
272
Feature Not Available
Insight
7.7
293
7.4
1126
8.3
316
8.4
1430
7.9
286
Feature Not Available
7.6
283
Feature Not Available
Generative AI
7.8
12
Not enough data
Generative AI
7.1
103
Not enough data
7.0
103
Not enough data
Conversational AI - Conversational Commerce Platforms
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Not enough data
Platform integration - Conversational Commerce Platforms
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
29
Not enough data
7.1
29
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and Sprout Social are categorized as Social Customer Service
Unique Categories
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Live Chat, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, and AI Customer Support Agents
Sprout Social is categorized as Social Media Suites, Social Media Listening Tools, Social Media Management, and Social Media Analytics
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.1%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.2%
Telecommunications
3.9%
Other
64.2%
Marketing and Advertising
20.4%
Non-Profit Organization Management
6.2%
Higher Education
5.5%
Information Technology and Services
3.7%
Computer Software
3.2%
Other
60.9%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Is there a place of education for users?
7 Comments
EC
https://support.sproutsocial.com/hc/en-usRead more
Is Sprout Social legit?
4 Comments
JG
Definitely! Very useful and intuitive platform to manage and analyze social media.Read more
How can I access a more affordable reasonably priced membership with Sprout Social
3 Comments
RS
Feel free to chat us directly at Sprout and we can get you in touch with a team member who can walk through your specific use case for you and the best...Read more
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