Cloud PBX Software Reviews Summary
The 1,416 Cloud PBX software reviews on G2 are generated from qualitative and quantitative feedback from real users to help you compare and research the best software product for your business. Currently there are 17 Cloud PBX software products listed on G2. Based on ratings and quantity of reviews, these are the most popular:
- Nextiva (4.5-star rating with 546 reviews)
- Zoom Workplace (4.5-star rating with 220 reviews)
- 3CX (4.4-star rating with 165 reviews)
- 8x8 Work (4.1-star rating with 113 reviews)
- RingEX (4-star rating with 112 reviews)
G2 users review Cloud PBX software products based on criteria relating to user experience, setup, and support. On a scale of 1-10, users rate the Cloud PBX software tools on G2 as follows:
- Ease of Use: 9/10 average user rating
- Ease of Setup: 8.8/10 average user rating
- Quality of Support: 8.7/10 average user rating
Along with rating Cloud PBX software based on user criteria, G2 reviewers also provide ratings for Cloud PBX software features and capabilities. Currently the highest rated features of Cloud PBX software reviewed on G2 are:
- Basic Communication - Cloud PBX (94% average rating)
- Advanced Features - Cloud PBX (94% average rating)
- Internal Use (93% average rating)
- Sending (92% average rating)
- Quality Assurance (92% average rating)
Cloud PBX software users on G2 also compare the more specific features of these products. Below are the more specific features they find to be the most important when researching the best Cloud PBX software tools:
- Knowledge Base (98% average rating)
- Lead Development (97% average rating)
- Co-Browsing (97% average rating)
- Scalability (97% average rating)
- Integrations (97% average rating)
Cloud PBX Software Review Snippets
| Questions | Responses |
|---|---|
| Here is what users liked best about these popular Cloud PBX software products. |
Zoom Workplace: "The Ability to schedule recurring meetings"
- Andrés B., Marketing Coordinator at Green Mo. • Kindness Distributor, Small-Business (50 or fewer emp.)
Nextiva: "I love that I can reach out to some one while speaking with a client and see if that person is available or not just by checking the app. We do not have allot time and customer service is our number one priority so being quick and efficient is a big deal. We are able to avoid long holds for our callers and quick connections because of Nextiva"
- Shauna I., Mid-Market (51-1000 emp.)
CloudTalk: "Price, quality of calls, advanced features, easy to use"
- Miroslav K., Junior BI Specialis at EMARK, Small-Business (50 or fewer emp.)
|
| Here is what users disliked about these popular Cloud PBX software products. |
Nextiva: "They have know glitches in the software and cannot resolve. Support is very sketchy."
- Lee P., Small-Business (50 or fewer emp.)
Zoom Workplace: "40 minute time limit and limits on guests in a room"
- Kody H., Music Teacher at Music Lessons Barrie, Small-Business (50 or fewer emp.)
RingEX: "Not easily used across different platforms"
- Sarah C., Head Start ERSEA and Data Program Coordinator, Small-Business (50 or fewer emp.)
|
| These are what users recommend to others considering these popular Cloud PBX software products. |
Zoom Workplace: "It is easy access and looks more professional than other platforms"
- Gabriela G., Coordinador de marca en Mercado Andares, Small-Business (50 or fewer emp.)
Nextiva: "If you do not have a phone system where you can IM and see the status of your team this is worth a try for sure."
- Shauna I., Mid-Market (51-1000 emp.)
8x8 Work: "Great stuff!"
- Katherine R., Office Manager at Laiben Insurance Agency, Small-Business (50 or fewer emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Zoom Workplace: "Scheduling meetings and being able to meet with team members from across the world"
- Andrés B., Marketing Coordinator at Green Mo. • Kindness Distributor, Small-Business (50 or fewer emp.)
Nextiva: "We do not have allot time and customer service is our number one priority so being quick and efficient is a big deal. We are able to avoid long holds for our callers and quick connections because of Nextiva"
- Shauna I., Mid-Market (51-1000 emp.)
CloudTalk: "Quality/price ratio"
- Miroslav K., Junior BI Specialis at EMARK, Small-Business (50 or fewer emp.)
|
