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Salesforce

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92,965 reviews
  • 31 profiles
  • 155 categories
Average star rating
4.4
#1 in 211 categories
Grid® leader
Serving customers since
1999
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Slack

38,323 reviews

Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.

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Agentforce Sales (formerly Salesforce Sales Cloud)

25,501 reviews

Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud.

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Agentforce Service (formerly Salesforce Service Cloud)

7,223 reviews

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

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Agentforce Marketing (formerly Salesforce Marketing Cloud)

4,441 reviews

Salesforce Email Studio email marketing tool (formerly ExactTarget) is a targeted email marketing provider for Fortune 500 and Small Businesses alike.

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Agentforce 360 Platform (formerly Salesforce Platform)

3,976 reviews

Platform as a Service (PaaS) eliminates the expense and complexity of evaluating, buying, configuring, and managing all the hardware and software needed for custom-built applications.

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Tableau

3,539 reviews

Turn data into action at scale with human and agent collaboration. AND Scale data-driven insights with complete operational confidence. AND Deploy visual, self-service analytics with unmatched control and flexibility.

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Salesforce Spiff

3,066 reviews

Let us save you from hours spent every month in finicky spreadsheets. Improve quality and provide your reps with personalized, real-time commission portals. Along the way we'll work together to boost sales by up to 10%.

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Agentforce Revenue Management (formerly Salesforce Revenue Cloud)

1,498 reviews

Salesforce CPQ automates quoting, contracting, and the ordering processes. The solution improves sales productivity and helps you close more deals without ever leaving Salesforce. Fully native on the Salesforce platform, Salesforce CPQ delivers next-generation CPQ which is 5-10x easier to implement than legacy CPQ applications.

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Agentforce Field Service (formerly Salesforce Field Service)

981 reviews

Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.

Profile Name

Star Rating

63798
23625
4154
860
542

Salesforce Reviews

Review Filters
Profile Name
Star Rating
63798
23625
4154
860
542
Steven N.
SN
Steven N.
03/31/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Solid for Communication, but Channels Overwhelm

I like using Slack to communicate with team members and talk with other colleagues. The coding feature is something I genuinely appreciate, as it adds value to my communication, especially valuable in interacting with customers. Additionally, the initial setup of Slack was not difficult.
Steven N.
SN
Steven N.
03/31/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Effortless Commission Management, Minor Sync Delays

I like that Salesforce Spiff shows exactly what bonuses and commissions I am getting and why. It aggregates my commission for me, which is really helpful. I mostly use the dashboard to see how much money I am getting, and I found the initial setup pretty easy.
Avinaba D.
AD
Avinaba D.
03/31/2026
Validated Reviewer
Review source: Organic

Empowers AI-Driven Customer Engagement

I like Salesforce Agentforce for its strong integration with the Salesforce CRM and scalable AI automation capabilities. The low-code/no-code configuration is a big plus, making it easier to implement changes without intense coding knowledge. It significantly improves productivity across sales and support teams. I find the autonomous AI agents impressive as they go beyond simple chatbots by understanding context, making decisions, and completing tasks end-to-end, which reduces the need for human intervention. The platform effectively helps standardize, automate, and scale operations for handling large volumes of customer queries and complex workflows.

About

Contact

Phone:
+1 (800) 667-6389
HQ Location:
San Francisco, CA

Social

@salesforce

What is Salesforce?

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

Details

Year Founded
1999
Ownership
NYSE:CRM