Salesforce Agentforce Reviews & Product Details

Salesforce Agentforce is not just a chatbot it actually helps with performing actions like creating records,generating emails and more.More over i can integrate it with slack and other systems which make it more useful.Also it is very secure as it uses Einstein Trust Layer and provide zero rentention policy so it builds a trust to use it. Review collected by and hosted on G2.com.

Although it is very useful but Agentforce depends on the data in Salesforce so if data is messy and contains duplicate records then Agentforce's response will also not very accurate sometimes it gets hallucinated so admin knowledge is required. Review collected by and hosted on G2.com.

Manages leads easily and get an option to update the status of leads post every discussion. Lakhs of leads received however no issues faced to identify the status of the leads. Easily able to make a report on individual basis of the team members. Review collected by and hosted on G2.com.

Nothing as of now, however it has been working fine. Using Salesforce for more than 3 years, I have never had issues with Salesforce. Sometimes it's just little slowness however if you have a good internet speed, you won't be facing that too. Review collected by and hosted on G2.com.

I really like how Salesforce Agentforce makes building intelligent agents simple directly within Salesforce. It's impressive how it retrieves information automatically, reducing a lot of manual effort. What impressed me most is its easy integration with Agentforce data and action. You can trigger flows, retrieve records, and connect with external systems all within the agent's framework. As a developer, I find it quite flexible, allowing me to design topics, define actions using auto-launch flows, and invocable actions. It lets me control the agent behavior while maintaining a conversational user experience. I also appreciate that it's a powerful tool for building AI-driven automation inside Salesforce without the complexity of a custom system. Additionally, you can perform many tasks without switching between numerous screens, which I find convenient. Setting up Salesforce Agentforce was very easy, thanks to the community support and available resources. Review collected by and hosted on G2.com.

Room is not built in a single day. It requires lots of stuff. I already started working on open source tools, but it's not enterprise security. The major game changer in terms of agent forces like Einstein Trust layer which keeps data demasking and data masking and zero plus clear that privacy concerns are taken into consideration. And features can be added as per the development skills we hold. Review collected by and hosted on G2.com.

It tells me my total of my hours. I can adjust it to anytime I want, fast to complete, can make a draft and then submit later, leave comments, and now with the new feature add screenshots Review collected by and hosted on G2.com.

Confusing platform surface too crowded sometimes hard to sue on phone weird task bar on left is annoying to use when you are trying to submit your timesheet. Review collected by and hosted on G2.com.

I use Salesforce Agentforce to automate tasks like booking tables, conference rooms, or providing customer support. I find the actions available in the agent very simple to operate. It's also more reliable and way easier to use, with tasks becoming very simple and requiring fewer steps to get the response I need. The initial setup of Salesforce Agentforce was straightforward; naming the agent and providing the instructions and actions made it ready to use. I also like that it integrates with payment platforms to automate payments for bookings. I recently switched to Salesforce Agentforce from Zoho because of these benefits, and I would easily rate it 10 out of 10. Review collected by and hosted on G2.com.

Sometimes we require manual support too. For example, if I want to get specific details like what are the beneficiaries we will get in booking the room, what are the services included, what are the packages included. So sometimes we need instead of bot, we need human interaction. So this is the point which is lacking in Agentforce. Review collected by and hosted on G2.com.

I am very likely to recommend Salesforce Agentforce to a friend or colleague. It is easy to use and does not need much training. It helps me work faster and organize tasks better. Overall, it makes daily work simpler. Review collected by and hosted on G2.com.

Some features are hard to understand at first and need time to learn. The setup can be confusing without clear guidance. Also, it sometimes feels too complex for simple tasks that should be quicker to do. This can slow down the work at the beginning. Review collected by and hosted on G2.com.

What I like best is it can pull trusted CRM context, reason through a task, and actually execute work inside the existing stack with guardrails. Best part: it is native to Salesforce data, workflows, and actions, so the agent can do more than chat Review collected by and hosted on G2.com.

Biggest drawback: implementation complexity and governance overhead it requires tight data hygiene, well-defined flows, and careful permissioning, or outputs degrade quickly.

Second: cost + ecosystem lock-in, since meaningful value depends on layering multiple Salesforce products (Data Cloud, Flow, MuleSoft), which increases spend and reduces portability. Review collected by and hosted on G2.com.

More enhanced system and we had new features that was added by our Asmin and it is a great help. I can say that salesforce is really evolving in terms of the Technology. Huge help in the business and to employees to manage the task specially the case management side. Review collected by and hosted on G2.com.

I can't think of any feature as of now since I am superb loving it. It is really awesome. It make our lives easier. I will make sure to update my review of in any case I find something that needs to improve Review collected by and hosted on G2.com.

Client management, and ability to link to other platforms seamlessly. UI is very easy to navigate. Has occasional slow downs. Unaware of pricing as I am a user but not owner of business. Review collected by and hosted on G2.com.

Initial configuration can take some time, but once that is done its a breeze. Great support if needed. Overall enjoy using the product and would recommend Review collected by and hosted on G2.com.

Salesforce Agent force provides a powerful and flexible platform that helps streamline customer interactions and automate repetitive tasks. I really like how it integrates seamlessly with Salesforce CRM, making it easier to manage leads, cases, and customer queries in one place. The interface is intuitive and user-friendly, which reduces the learning curve for new users. The automation and AI capabilities also save a lot of time by minimizing manual efforts. Overall, it improves team productivity and enhances customer experience through faster response times and better visibility into customer data. Review collected by and hosted on G2.com.

While Agent force is an excellent tool, it can sometimes feel a bit overwhelming due to the number of features and configuration options available. The initial setup and customization require some technical expertise, which may not be ideal for smaller teams without dedicated Salesforce admins. Also, certain advanced features come at an additional cost, which could be a limitation for organizations with tight budgets. Despite these minor drawbacks, once everything is configured, the platform performs exceptionally well. Review collected by and hosted on G2.com.