# Agentforce 360 Platform (formerly Salesforce Platform) Reviews
**Vendor:** Salesforce  
**Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 4,000
## About Agentforce 360 Platform (formerly Salesforce Platform)
Salesforce Platform is the leading low-code development platform that empowers your team to build and extend your Customer 360 with AI, automation, and data. With the Salesforce Platform, you can execute on your Customer 360 vision, securely, and keep your customer at the center of everything you do. Access a harmonized, unified view of your customers, automate manual, inefficient processes to drive productivity, and empower your employees to deliver a seamless, connected customer experience. Accelerate your Salesforce development, increase developer efficiency, and save on IT costs with the Salesforce platform.



## Agentforce 360 Platform (formerly Salesforce Platform) Pros & Cons
**What users like:**

- Users appreciate the **user-friendly experience** of Agentforce 360 Platform, making it easy to learn and scale effectively. (1639 reviews)
- Users value the **flexibility and automation** of Agentforce 360 Platform, seamlessly enhancing data management and workflows. (799 reviews)
- Users value the **customization capabilities** of Agentforce 360 Platform, allowing tailored solutions for diverse business needs. (674 reviews)
- Users value the **customizability** of Agentforce 360 Platform, tailoring solutions to meet diverse business needs effectively. (670 reviews)
- Users value the **customization options** of Agentforce 360 Platform, allowing easy campaign building and segment creation. (630 reviews)
- Integrations (573 reviews)
- Flexibility (561 reviews)
- Customer Management (539 reviews)
- Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews)
- Easy Integrations (494 reviews)

**What users dislike:**

- Users find the **learning curve steep** due to the overwhelming features and complex interface of the platform. (574 reviews)
- Users find the **complexity** of the Agentforce 360 Platform overwhelming, requiring significant planning and customization. (539 reviews)
- Users find the **cost prohibitive** , particularly for small businesses needing ongoing support and complex configurations. (485 reviews)
- Users face a **difficult learning curve** with Agentforce 360, requiring significant time and effort to master its features. (413 reviews)
- Users note the **missing features** in Salesforce Platform's partner products, making integration and configuration more challenging. (412 reviews)
- Learning Difficulty (390 reviews)
- Limitations (370 reviews)
- Pricing Issues (354 reviews)
- Limited Customization (336 reviews)
- Limited Features (318 reviews)

## Agentforce 360 Platform (formerly Salesforce Platform) Reviews
  ### 1. Salesforce Streamlines Client Interactions and Boosts Productivity

**Rating:** 4.0/5.0 stars

**Reviewed by:** Marsha M. | Customer Support Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 13, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I like that I can log a call, post to stakeholders when additional information is needed, respond to the client, and find helpful information and SOPs in the Knowledge Base. Being able to track my cases and solves and compare them to my team helps me ensure I am as productive as everyone else, or, if I am being less productive, identify when I need help. I like that I can track all of my open/on-hold/pending cases in one place - and I can customize the views of my queues to meet my personal needs. Being able to integrate TalkDesk into the platform helps us avoid having too many extra apps. The chat feature inside Salesforce not only allows us to interact live with the client, but also uses Knowledge to provide answers and keeps an open case to respond to the client via email after the interaction. I use Salesforce all day, every day for all of our client interactions, and it makes everything so easy to have available in one place. Salesforce also allows for Jira integration and custom templates; which I have used at previous jobs; unfortunately, my current organization doesn't utilize these tools. I also like that I can see all the account information within Salesforce when assisting a client so I can see all the details I need to when assisting them.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

There isn't anything specific I dislike about Salesforce. I think the things I dislike are company restrictions, not Salesforce restrictions. For example, Salesforce offers Jira integrations, which would be excellent for us; however, our organization hasn't included them as an option. Salesforce also allows agents to create and use custom templates; however, the only templates available to us are made by our organization. We used to use a different platform, and I was very excited when I found out we were switching to Salesforce, as I have used it in the past.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

It allows agents in my organization to collaborate and have easy access to account information. It enables agents to email, chat, and have live phone interactions without having to have multiple apps as we did previously.

  ### 2. User-Friendly and Highly Customizable CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julie  W. | BDR, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I appreciate Salesforce Platform for its ease of use, which makes managing my tasks and responsibilities as a business development representative much more straightforward. The platform's intuitive nature ensures that I can navigate through my daily operations without unnecessary complications. Furthermore, I value the flexibility Salesforce Platform offers, particularly in terms of its customizable interface, which allows me to tailor my workspace according to my specific needs. This adaptability means I can modify the setup as required, making the experience more personalized and efficient.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I sometimes find it challenging to pull reports more easily. This aspect of the Salesforce Platform can be improved to enhance efficiency.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce Platform to keep everything organized with a central repository, which simplifies my work as a business development representative.

  ### 3. Highly Customisable CRM with Endless Plug-and-Play Integrations—Perfect for Slack Users

**Rating:** 4.5/5.0 stars

**Reviewed by:** Guy B. | Head of Technology & Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 05, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Highly customisable with endless solutions with unlimited plug and play options and play and play integrations. Must have CRM system if you love Slack

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Can take a while to get everything setup and configured for all the BAU needs and scenarions

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Platform for our in house bult Payroll solution for the salesforce platform https://2cloudnine.com/au/healthcare/overview/features/payroll/

  ### 4. Salesforce is efficient and secure for automating your technical processes and reducing costs.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samir G. | Sales Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 27, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

The time and operational cost savings provided by Salesforce's features are remarkable and of high quality, its features allow you to leverage your technical skills and knowledge to improve the performance of your work processes and automate your workflows.

It is also a valuable platform that constantly updates its features to create a much more professional and innovative user experience.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

For me, Salesforce is a platform that I would recommend to all my colleagues because it works remarkably well and efficiently, I have nothing bad to say about its performance.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I have obtained multiple benefits and technical advantages from using Salesforce's digital features, thanks to the performance of its resources, the automation of my processes is possible and the development of my activities is secure and reliable, achieving a professional and effective work routine.

  ### 5. Keeps Me on Track with Ticket Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristian S. | Software Implementation Specialist, Computer Software, Enterprise (> 1000 emp.)

**Reviewed Date:** January 09, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

This tool truly helps me stay organized and on top of the tickets I need to resolve.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

At the moment, I don't have any complaints. The software has been very helpful for me, and I haven't encountered any issues so far. The filters are functioning excellently.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

This tool helps us keep track of client needs, prioritize our tasks, and provide the best possible support to our customers.

  ### 6. Salesforce Does It All: Versatile and Works with Everything

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gwheyohn G. | Digital Producer, Non-Profit Organization Management, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I like the many things you can do with salesforce and how it literally works wit any and everythig.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I use it through my job so i am limited to certain features and need approval from higher ups.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use salesforce to create event landing pages for non profits. It gives my clients a way to have people easily purchase tickets and make donations.

  ### 7. Crystal Clear UI and Seamless CRM, But Integration Needs Work

**Rating:** 3.0/5.0 stars

**Reviewed by:** Mrityunjay S. | Program Manager, Computer Software, Enterprise (> 1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I appreciate Salesforce Platform's robust capabilities and seamlessness in managing leads and workflows, which significantly streamline converting them into sales. The extensive integration options, along with the easy custom development capabilities, cater well to my unique needs. Their straightforward setup process, complemented by clear and easy-to-follow documentation, allows for effortless initial configurations. The platform's complete CRM features and workflow tools enhance our operational efficiency. Automated workflows effectively reduce lead times for communications while providing valuable analytics for timely, informed decision-making. The flexibility in customizing workflows, coupled with powerful analytics, makes a considerable positive impact. Additionally, the user interface stands out for its simplicity and clarity, making it user-friendly and beloved by my team.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I find the integration with third-party applications like Jira and ServiceNow to be challenging due to dependencies and unclear API settings. The documentation and guidelines for these integrations are not very clear, which complicates the process.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce to organize data, gain insights, and automate workflows, accelerating our sales funnel and reducing lead interaction time. It simplifies decision-making with real-time analytics and integrates effectively, enhancing our efficiency and performance.

  ### 8. Maximizing Sales Impact Through the Salesforce Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Roshini T. | sales manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

What i appreciate most about the salesforce platform is how it helps me stay ahead of the game. I don't have to chase down updates or dig through spreadsheets anymore, everything I need is right there, organized and up to date. The automation features are mind blowing. from lead assignment to follow up reminders, it takes care of the repetitive stuff so my team can focus on selling. The reporting tools are super intuitive. I can pull up pipeline health, deal velocity or forecast accuracy in seconds, which makes my one on ones and leadership updates way more productive. As my team grows or the processes evolve, salesforce grows with me. It is not just a CRM, it is the backbone of how I sell smarter and faster.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

salesforce has a lot to offer and while it can be complex at first, that depth is what makes it so powerful. Once the team gets comfortable, it becomes an essential part of how I manage relationships, track performance and close deals more efficiently.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Migrating to the cloud with salesforce has transformed how well I sell. It has made the sales process more agile, connected and efficient. I launched a new sales incentive program to boost engagement during a slow quarter. Using salesforce's cloud based tools, my sales ops team built a custom app using pre configured templates and the WYSIWYG editor. The app tracked individual rep performance, displayed real time progress towards targets and automatically triggered alerts when milestones were hit. Because the app was deployed natively in the cloud, it was instantly accessible across desktop and mobile devices, no installation needed. The program drove a 15% increase in pipeline velocity and helped me close the quarter stronger than forecasted.

  ### 9. Streamlined CRM with Powerful Reporting

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sophie P. | Senior Sales Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** December 11, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I find Salesforce Platform to be a really useful tool for keeping updated with all our pipeline activities. It's easy to navigate each different tab, which I appreciate. The reporting features are great because they allow me to create various reports on opportunities, including closed won and closed lost. Also, the initial setup of Salesforce Platform was very easy.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I think Salesforce Platform could improve by adding live real-time tracking of opportunities and more AI features. Also, getting notifications about other team members and the pipeline would be really helpful.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce Platform to create opportunities, contacts, leads, accounts, and report dashboards. It helps maintain visibility on our sales pipeline and opportunities, and it's easy to navigate.

  ### 10. Highly Customizable, Though the UI Could Look More Polished

**Rating:** 3.5/5.0 stars

**Reviewed by:** thomas H. | Account Exec, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is extremely customizable, so it can capture all data needed.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

It doesn’t always look very pretty, but I suppose there are add ins

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

It’s acting as a hub for all our data

  ### 11. Very reliable platform for processing customer information

**Rating:** 4.5/5.0 stars

**Reviewed by:** Guadalupe Gilberto X. | Customer service repressentative, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

The platform is very reliable for processing customer information, which gives me peace of mind when managing their data.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Sometimes it can get a bit slow due to information overload.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Our database is accessible to everyone without being an expert user, and this allows for better coordination quality at work.

  ### 12. Field Audit History tracking. Useful for ensuring HIPAA compliance, but needs refinement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Tyler W. | Salesforce Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I'm giving a review for Field Audit Tracking, something that I use to find information on user behavior. Right now our current use case for it is to track data submitted by our userbase to ensure compliance with HIPAA  to ensure users are supplying HIPAA compliant information. We check audit tralis and audit history periodically. We enjoy it's ease of access and how we can find how to use the information. We find that the excel exports of the information are also useful for siphoning out the information we need.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I do wish we had a lengthier history of finding our audit information and details. In addition I wish that there were ways to further specify fields that we could extract info for.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Field history tracking in Setup Audit Trail which we use for monitoring user behavior through logins on approved devices and ensuring HIPAA compliance.

  ### 13. Versatile Tools That Make Customization Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael P. | Customer Service Representative - Office of the COO, Enterprise (> 1000 emp.)

**Reviewed Date:** March 16, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

It has various tools to allow you to customize what you need from the platform.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Entering a new environment can be daunting at first.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Keep customer records in a convenient and accessible place.

  ### 14. Everything You Need to Keep Customer Info Organized in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sean R. | Onboarding Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

the ability to have everything for a customer organized in the same location.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

The platform as a whole feels a bit antiquated. I wish the design was more modern

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

It is allowing me to collaborate with other sales teams members and improve the customer experience.

  ### 15. Streamlined Setup, Powerful Automation & Analytics

**Rating:** 4.0/5.0 stars

**Reviewed by:** Francesca U. | PM, Enterprise (> 1000 emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I appreciate the straightforward setup process with guided tools and comprehensive documentation, which made configuring Salesforce easy initially. The guided setup and Trailhead tutorials were particularly helpful. I love how Salesforce centralizes customer data, automates workflows, and enhances team collaboration. It significantly boosts efficiency as teams access real-time data, reduce manual tasks, and work together seamlessly. The automation tools, dashboards, and seamless integrations streamline processes, track KPIs, and elevate our decision-making, offering immense value for scalable growth. The integration with Slack, Outlook, and HubSpot enhances communication and ensures a smooth data flow, reducing errors and speeding up response times.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I find the complexity of reporting setup in Salesforce Platform to be problematic. Simplifying it would save time, reduce errors, and allow for faster data-driven decisions.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce to centralize customer data, automate workflows, and enhance team collaboration, leading to improved efficiency and informed decision-making.

  ### 16. User-Friendly Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chris B. | Salesforce Product Owner

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I appreciate how intuitive Salesforce Platform is for building business processes without needing to be a developer. The setup process has improved significantly over time, making it easier to activate features quickly. Salesforce Flows is incredibly powerful, allowing me to use clicks rather than code to develop automated processes. The automation features and continuous additions of templates and blueprints enhance its usability and efficiency, making it one of the best platforms to use.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I dislike the pricing structure, which is quite high. Each additional feature comes with an extra cost, making it expensive to maintain or expand upon the existing setup. This can be a significant issue for companies looking to maximize their Salesforce usage without continuously increasing costs.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce Platform to understand our pipeline and help facilitate deal progression. It enhances collaboration and allows us to sell effectively as a team.

  ### 17. One-Stop Solution That Made Launching Our Product Fast and Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rishikesh M. | Software Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 16, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

One stop solution and really easy and quick to launch our product. Covers all the features that we require one place.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

there is a bit of learning curve at the start but then it gets easier to use quicker.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Managing the Business Modules, like orders, shipping, customer data , payment processors. As  I said it is truly a one stop solution

  ### 18. Streamlined Automation, Needs Simplicity

**Rating:** 4.0/5.0 stars

**Reviewed by:** Gary W.

**Reviewed Date:** November 02, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I appreciate the automation capabilities of Salesforce Platform as it significantly streamlines various processes and enhances efficiency in my work. The platform's automation tools tackle repetitive tasks, freeing me to focus on more strategic initiatives. Additionally, I find the role and admin settings, despite a learning curve, to be extremely beneficial in managing organizational hierarchies and permissions, ensuring a structured workflow. The use of agents within Salesforce Platform is also notably helpful, providing robust assistance and functionality. Overall, the Salesforce Platform plays a critical role in enhancing business operations.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I found that understanding the different roles and setting up admin settings in the Salesforce Platform was challenging. Additionally, I believe that making the platform more simple to use would enhance my experience.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce Platform to automate tasks, enhancing efficiency in my work processes.

  ### 19. Streamlined CRM with Customizable Reports

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kanina B. | EDOS, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I like using the Salesforce Platform for sales CRM activity, particularly for its ability to help with time management and organization. I like that you can create custom reports and dashboards, which help me organize my day and keep my team on task. The initial setup was very easy.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I don't like the two-factor authentication; it takes too much time.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce Platform primarily for time management and organization, and it helps me organize my day and keep my team on task.

  ### 20. Salesforce review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pasha Z. | Lead Finance - Deal Desk Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** June 05, 2024

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Speed and efficiency seems better than before. Reporting interface subtle improvements

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

UX can still be improved and analytics display and animation can also be improved

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

A quote to cash tool that helps run our business each and every day. The quote creation infrastructure to ensure accurate billing and revenue recognition to operate our selling motion.

  ### 21. All my sales stuff in one place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sofi  Y. | Member, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 16, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

The flexibility, you can customize almost everything to fit your sales process, and it integrates well with the tools we already use. It’s also great that all our data and activities are centralized, so the team has a single source of truth.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

It’s super powerful but can be a bit clunky. Takes time to learn, and sometimes I need help setting up reports the way I want.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

It keeps all my leads, accounts, and activities in one place so I don’t lose track. Helps me follow up on time, see what’s moving in the pipeline, and makes handoffs cleaner between SDR & AE. Also makes it easy for managers to track performance without me having to update ten different tools.

  ### 22. Automate processes and save operating costs with Salesforce's efficient systems.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patrick B. | Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 03, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is an amazing process automation and processing software, ideal for improving your structure and activities related to the development of new work processes and work applications, facilitating the adoption of new systems and reducing costs in all technical processes within your organization.

In addition, Salesforce is offered at a great subscription price and the initial registration is interactive and simple, promoting a pleasant experience for all its users.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I think Salesforce is a work program that offers excellent performance, with its digital features and resources standing out at all times.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

As an active operator of Salesforce's technical features, I can say that it is a reliable program that is especially good for automating technical tasks and processes, improving your systems and complementing your work platforms.

  ### 23. Salesforce is a helpful platform for contacting, updating and working cases

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jamaica B. | Consumer support specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** September 28, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

What I like most about Salesforce Platform is its flexibility and scalability, as well as how easily it integrates with other systems. It empowers both technical and non-technical users to create solutions tailored to their specific needs.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

The biggest dislikes about Salesforce Platform are its high cost, steep learning curve, and complexity. While powerful, it often requires significant investment in training, customization, and ongoing management to unlock its full value.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Salesforce Platform addresses the issues of data silos, inefficiency, limited visibility, and difficulties with scaling. As a result, businesses become more connected, automated, and intelligent. Teams are able to collaborate more effectively, leaders gain access to real-time insights, and customers benefit from smoother experiences.

  ### 24. Scalable Customer Data Tracking, but a Steep Learning Curve for First-Timers

**Rating:** 3.5/5.0 stars

**Reviewed by:** charlotte s. | operations assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

It can structure data in a scalable way. can store and track customer data

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Complicated to learn how to use for first time users.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

It is a dominant app in the market, so using it makes sense. sales reps can work efficiently

  ### 25. Implementation of Salesforce Platform for Business

**Rating:** 4.0/5.0 stars

**Reviewed by:** Muhammad Kashif R. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 05, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Over my experience on implementing salesforce platform, the best thing of salesforce that attracts customers is the security. Many large business adopted/adopting and planning to adopt the salesforce, the main purpose is security and seamless integration to other external systems. It has lightening platform that can be modified for each individual event tiny requirements making it extremely easy for users.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Its regular business licenses are very expensive, small business can't afford easily. Furthermore, it has very limited space for file storage therefore it is not recommended for documents upload, pictures or other files.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

The most and major problem that salesforce is solving is "Security". Many business face challenges due to security reasons. The next is the user interface, it can by modified for each individual requirement. The Salesforce flows and triggers automate multiple tasks like creating data based on activity, sending emails on specific / recurring schedules in seconds making it extreme efficient platform.

  ### 26. Salesforce, a digital platform perfect for automating your IT processes.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joana H. | Computer Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 15, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is a great option if you want to save costs and maximize the productivity of all your IT processes, it has the best digital tools to facilitate the execution of your business's technical projects and record your daily activities in an automated and efficient way.

In addition, Salesforce is a reliable platform that protects all your data and work operations, working with secure and advanced servers.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I have nothing negative to say about Salesforce's digital tools, I think it is a reliable work platform.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

As an active user of Salesforce's digital features, I can say that it is a technical platform that has made a difference in the quality of my work, it allows me to save valuable time in my daily activities and automate many technical tasks, obtaining more reliable and efficient results.

  ### 27. Facebook-Like, Easy-to-Use Interface That Makes Training Older Staff Simple

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

The user interface is very easy to use, which is a massive help when training our older staff members, it's like facebook for business.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

When exporting data from reports, the format is not the best for using the export in excel, or moving into pivot tables.  Too many header rows and subtotals.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

It's the perfect place for our team to store notes, communications, emails, and all of the aspects of managing small projects.

  ### 28. Easy-to-Use UI and AI That’s a Game Changer

**Rating:** 4.5/5.0 stars

**Reviewed by:** flossy f. | marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

The User interface is easy to use and the incorporation of AI is a game changer.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

The support is a little slow. it could be better.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

The ease of integration is an important feature. The customer interation since then has been amazing .

  ### 29. Salesforce for your business needs

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Agentforce 360 Platform provides strong reporting, data management, workflow automation, and integration capabilities. The platform has improved collaboration features and offers better scalability for managing business operations efficiently

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

The platform can improve UI responsiveness and simplify customization of fields and workflows. Some configurations feel complex for new users, and performance optimization in large-scale environments would enhance the overall experience

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Am using it store the contacts data to generate leads which impacts business revenue

  ### 30. Optimize your company's IT development and functions with Salesforce features.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lars T. | Sales Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 26, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is an innovative and advanced platform that allows you to integrate your IT processes to obtain more professional and secure results in the performance of all your work processes.

In addition, using Salesforce features can expand your business goals and objectives and its features and technical resources facilitate automation, allowing you to be much more productive in various fields of work.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I have nothing bad to say or mention about the technical features of Salesforce, I think it's a great platform that makes my job easier to complete.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

My business is more secure and productive in the execution of its IT operations thanks to the use of the resources and virtual work elements that Salesforce offers, it helps us improve the development of our digital systems and processes.

  ### 31. Salesforce makes office work easier and faster.

**Rating:** 5.0/5.0 stars

**Reviewed by:** AbdulAziz Faisal T. | Senior Buyer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 09, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce makes office work faster and easier with required approvals just a click away and all documentation in one place.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Nothing to be disliked about it. It's a complete solution to complete all tasks related to work.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

To get approvals related to credit notes, marketing samples, expenses, adpro, write off and general requirements salesforce was always user friendly and easy to use.

  ### 32. Salesforce: an advanced and efficient development platform that will reduce your IT costs.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gudrun B. | Technical Process Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 24, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce performs exceptionally well in each of its development and automation functions, by using its entire virtual structure, you can automate processes related to your daily operations, improve the development of your work systems and increase the technical capabilities of your team, all within its accessible, advanced and effective work platform.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

My experience using all of Salesforce's features and technical capabilities has been remarkable and highly recommendable, I can't think of anything negative about its performance and work options.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

The features and capabilities of Salesforce have provided multiple benefits and solutions for my operations and work activities, in a short time, I have seen how the efficiency of my work has improved, obtaining much more favorable results for my IT processes and increasing the productivity of my entire team.

  ### 33. Effortless to Use, Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gina R.

**Reviewed Date:** November 13, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I find the Salesforce Platform incredibly easy to use, which simplifies many of my tasks. It offers an extensive array of options for creating robust reports and seamless integrations. Particularly, I appreciate how it integrates smoothly with LinkedIn and Cvent, adding significant value to my workflow. The setup process was very straightforward and simple as well, enhancing my overall user experience. This level of accessibility and integration versatility is why I'm highly likely to recommend Salesforce Platform to others, scoring it a perfect 10 out of 10 for recommendation to friends or colleagues.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Nothing that I can think of.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce Platform to centralize account information. It's easy to use with diverse options for reports and integrations, adding value by linking with LinkedIn and Cvent.

  ### 34. Easy to Use and Expands Patient Access

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nilda M. | Case Management, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Easy to use , creates opportunity for patients for easy access

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

So far so good, it has multiple  features and you can integrate other platforms in it.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I wish we didn't have to create too many opportunities on the same patient

  ### 35. Salesforce CRM is the best cloud based CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** shivani S. | Software Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is the best user freindly CRM.  Salesforce platform is highly recommendable for its flexibility and customization, It allows businesses to adjust their requirement by using click and point tools and also with custom development. Salesforce is a cloud based slution so it offers felexibility and very easy access from anywhere. Hence it is making more suitable and comfortable for organization of all sizes. Salesforce has a great customer support.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is performing best till now and it offers many services so there is nothing to dislike at this point of time about salesforce. Implementation with Salesforce is very easy.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Salesforce is a best cloud based solution. It is helping wide range of business challenges through offering a unified cloud based solution for CRM. Salesforce is helping the organization by imrpoving their efficiency, taking a better decision and forcasting accuracy.

  ### 36. Unified, Customizable, and AI-Powered—But Can Be Pricey

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ankur S. | Senior Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** October 27, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Unified and Highly Customised.Gives you ease of access and customer centric.Easily integrate with third party systems to bring in data or send data.Very easy to understand as well.Now its powered by AI so its ice on the cake as per today market

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Not many.But sometimes we have seen instances being compromised by hackers but that can happen to any platform.Also sometimes customer finds its too costly

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

The platform is solving all the major problems where in it provides you latest AI and automations to ease you work usage and secondly providing 360 degree view of customer

  ### 37. Get automation and efficient virtual development with Salesforce's digital capabilities.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ase T. | Cybersecurity Architect, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 18, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is a digital program that offers great technical capabilities so you can achieve the automation and process development you always wanted for your daily activities, its activities, its accessible platform will allow you to increase your productivity by reducing the time you need to complete your daily work, it is perfect for software developers and compatible with all types of high performance operating systems.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

I have not had a bad experience using Salesforce's services and technical capabilities, I have nothing bad to say about this capable system.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Since using Salesforce digital services and features I have achieved better technical results as a member of my company, business collaboration is much more efficient and professional and allows us to develop new projects with the help of their digital automation tools.

  ### 38. User-Friendly CRM with Easy Setup

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shehan S. | Billing Associate, Enterprise (> 1000 emp.)

**Reviewed Date:** January 14, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I use Salesforce Platform for my CRM at work, and it's been very helpful. Having follow-ups, comments, emails, and text messages all sent in one app makes life easier for me. Even though some might say it's complicated, in my experience, it has always been user-friendly. The initial setup was also super easy.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

The user interface is a bit challenging and it would be better to have it simplified.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I use Salesforce Platform for CRM, and it makes life easier by allowing me to send follow-ups, comments, emails, and text messages in one app.

  ### 39. Excelent CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vicente R. | Account Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** October 03, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I live and breath in Salesforce. It is an amazing software that helps me in my day to day as an Account Executive. I‘ve been using Salesforce for the past 7 years, every company customize it in a different way, but the software is so powerful that always impressed me. I‘m huge fan of the analytical data that I can get from it, the Dashboard and Reporting view are quite impressive.

I‘ve been using Dashboards to track all existing trials, Close Won deals, Pipeline creation and metrics. There are plenty of views in our Lightening version that help us to close more deals. In Asana, we use Salesforce every day and is our source of truth for everything!

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

To get to his full potential you need a lot of tries and be tech savvy. I often find myself  helping other peers to use the features.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Managing clients and sales in a day-to-day. 
Deal forecast.
Contact List for Outreach
Reports for Account Base targeting
Leads list for Follow Ups

  ### 40. Best CRM out there for Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Siddhaant M. | Account Development Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

As a sales person , I like how it keeps everything in one place—my leads, tasks, notes, and activity history. It takes the guesswork (so to speak) out of follow-ups and helps me stay on top of my pipeline without bouncing between tools. It just makes my day-to-day smoother and more focused. Plus integrations with Sales loft and zoominfo is pretty seamless

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Can feel overwhelming at times—there are so many features and customizations that it’s easy to get lost or slowed down, IF the setup isn’t tailored well. 
It’s powerful, but sometimes that complexity can get in the way of speed.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

As i mentioned, Salesforce helps me keep all my leads, deals, and tasks in one place, so I’m not jumping between tools. It keeps me organized and lets me focus more on selling, not searching for info.

  ### 41. Out-of-the-Box Features That Cover Almost Everything

**Rating:** 5.0/5.0 stars

**Reviewed by:** Love G. |  Associate Tech Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Out ofthe box features solve 99% things.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

too expensive for small businesses to invest just for crm

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I am a consuling manager so we record leads in salesforce

  ### 42. Powerful Sales Dashboards and Deal Tracking That Keep Client Data Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marcela T. | Executive Assistant and Office Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Sales dashboards, deal tracking, agreement management and client data. Easy API/Integration with other tools, especially Google Suite.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

A lot of functions are not very intuitive and it takes a long time to get the gist of it.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

I am an entry-level user, so mostly for retrieving client and contract info, and filling out internal forms.

  ### 43. Salesforce is a versatile CRM for small nonprofits

**Rating:** 4.0/5.0 stars

**Reviewed by:** Anne O. | Communications and Culture Pass Manager at Act One, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 25, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

It allows us to manage and track multiple things in our nonprofit such as field trip booking requests, invoices to be paid, and donor management. We use all three of these tools every day and rely on the field trip booking system we run through Salesforce to manage our programs.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

The learning curve for laypeople such as myself who do not have formal technological training is very high and can be confusing for folks who are not familiar with CRMs, databases, or database management.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Salesforce allows us to manage and track hundreds of field trip requests and for a staff of four people, that makes our jobs much more efficient.

  ### 44. Salesforce

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kartik M. | Strategic Account Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** September 19, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce Platform stands out for its easy customization, intuitive interface, and powerful automation features, making it a versatile solution for streamlining business processes and improving operational efficiency. What impresses most is how seamlessly it integrates with other tools and how strong the community and support ecosystem are for learning and troubleshooting.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is honestly one of those platforms you notice right away when it’s working well—it just makes daily tasks feel smoother and helps connect all the moving parts of a business. The customization options are a big win, especially since it’s possible to tailor things without tons of coding, and the automation features take a lot off your plate. That said, it can get pricey and sometimes feels a bit overwhelming, especially if someone is new to it or not super technical. Some days, figuring out the best way to set things up or fix an integration can be frustrating. But overall, if a business is ready for the learning curve and the investment, it’s a powerful tool to have on hand.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Salesforce Platform is great at bringing all customer data, sales activities, and communication into one place, which helps cut down scattered information and makes business processes run more smoothly. It solves problems like inefficient sales, poor customer engagement, and manual, repetitive tasks by automating workflows, providing real-time insights, and making it easier for teams to collaborate and react quickly to new opportunities.

For anyone using Salesforce day-to-day, this means less time spent on admin work and more focus on building customer relationships and closing deals. Everything from tracking leads and customer history to managing campaigns and reports is faster, more organized, and easier to access. The direct impact is a boost in productivity, better decision-making, and—for many businesses—a noticeable increase in revenue and customer satisfaction.

  ### 45. Holy Grail for anyone in Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jai M. | Account Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Being in Sales , there is an ease of keeping all your conversations in a single platform and also being able to track the progress of the conversation and the staging appropriately . This helps in very efficient forecast planning and analysis

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

The report builder requires a bit of pre requisite knowledge and is not very easy to build on

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Pipeline tracking is very efficient and also helps move the pipeline according to the accurate staging - Salesforce integrations with various other in house tools such for contract related and reminders help in creating a cohesive environment to operate

  ### 46. The Good: Customization, Integration, and a 360-Degree Customer View

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

The main thing people like about all of Salesforce's products is how flexible it is. Users often say that the best part is you can change it to fit your own company's process. Because of this, you can keep all customer information in one single place and get a complete picture of the customer.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

But it's not all good. Many reviews point out two big problems: it's very difficult to learn and it's very expensive. The same customization that people love can also be a headache, because you often need to hire a special expert just to use it properly. For new users, the whole setup can be very confusing.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Basically, Salesforce is built to solve the biggest and most common problems that businesses have today. The main problem it fixes is when a company's data is scattered in many different places. This stops them from getting a clear and complete picture of their customer.

  ### 47. Salesforce User Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce offers complete services. We can automate our tasks more effectively than before by using different types of flows. We can do this without coding, relying instead on straightforward knowledge and smart thinking to solve complex problems. It also has many integrations across different platforms, which makes our work easier.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Salesforce is powerful, but it can be too complex for simple tasks. Customizing it can take a lot of time because of too many clicks and limited options. Debugging Apex is not as smooth as using modern IDEs. Deployment between orgs feels outdated and could use better tools. One suggestion is Copado or using the CLI.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Salesforce helps manage customer data, automate workflows, and build scalable apps without much coding. It addresses the issue of disconnected systems by uniting CRM, analytics, and automation in one platform. As a developer, I benefit from quicker development with low-code tools like Flow and Lightning Components.

  ### 48. Highly Customizable and Secure Platform for Evolving Business Needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nancy A. | Senior Salesforce Developer, Enterprise (> 1000 emp.)

**Reviewed Date:** October 15, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

I like that the Salesforce Platform is highly customizable yet still maintains strong governance and security. It allows us to tailor workflows, reports, and automations to match our business processes without heavy coding. That flexibility makes it easy to adapt to evolving customer and compliance needs.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

While powerful, the platform can sometimes feel overwhelming for new users or admins due to the number of settings and dependencies. Certain configurations, like permissions or object relationships, require deep familiarity to manage effectively. Simplifying that experience would make adoption smoother across teams.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

The Salesforce Platform solves the challenge of disconnected data and manual processes. By bringing customer information, workflows, and analytics into one ecosystem, it helps me manage accounts more strategically, track engagement, and collaborate seamlessly across teams, all of which lead to faster responses and stronger customer relationships.

  ### 49. Streamlined Operations with Salesforce Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

Combines declarative tools (Flow, Dynamic Forms, Orchestration) with pro-code (Apex, LWC), so teams can deliver fast without sacrificing engineering rigor.

Smoothly moves from prototype to enterprise-grade apps with robust testing, packaging, and DevOps support.

Strong reporting and dashboards plus native AI (Einstein) for predictions, summarization, and next-best actions drive measurable productivity gains.

Data Cloud unifies cross-channel data for real-time personalization and a reliable Customer 360.

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

Support and mobile experience
Standard support response times vary, and advanced guidance often sits behind premium support tiers. 

Mobile experience can lag desktop in capability and speed for complex use cases, depending on org customizations.

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Unified customer data
Provides a single view of the customer via Customer 360 and Data Cloud, reducing silos and enabling consistent, real-time personalization. 

Better insights from unified profiles translate to higher engagement and revenue impact across marketing, sales, and service. 

Automation at scale
Low-code Flow and orchestration automate repetitive work, while Apex and LWC handle complex logic — freeing teams to focus on higher-value tasks. 

Connecting real-time data to automation shortens cycle times and improves responsiveness across departments.

  ### 50. Flexible, AI-Powered Platform with Deep Customisation and Seamless Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Preethi P. | Adminstrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about Agentforce 360 Platform (formerly Salesforce Platform)?**

People often highlight Salesforce’s flexibility, integration power, AI capabilities, and deep customisation, along with its cloud-based scalability and unified customer data, as the top reasons they value the platform

**What do you dislike about Agentforce 360 Platform (formerly Salesforce Platform)?**

If you able to reduce and provide at a lower cost it will be effective

**What problems is Agentforce 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?**

Salesforce helps businesses solve core challenges around data fragmentation, inefficiency, poor coordination, and lack of actionable insights — and benefits you by enabling faster sales cycles, better customer experiences, and smarter decision-making.


## Agentforce 360 Platform (formerly Salesforce Platform) Discussions
  - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes
  - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote
  - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote
  - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote
  - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote

- [View Agentforce 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-05-21+12%3A50%3A39+-0500&secure%5Bsession_id%5D=d71456f0-1376-4247-ba0d-ea4f2affccf5&secure%5Btoken%5D=e3bc248cbfc02f924217cc1801d54cc7a4e362e212471c2bcc2d2060e924cd4d&format=llm_user)
## Agentforce 360 Platform (formerly Salesforce Platform) Integrations
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  - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews)
  - [Everstage](https://www.g2.com/products/everstage/reviews)
  - [Expedite Commerce](https://www.g2.com/products/expedite-commerce/reviews)
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  - [FormAssembly](https://www.g2.com/products/formassembly/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Git](https://www.g2.com/products/git/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [Givebutter](https://www.g2.com/products/givebutter/reviews)
  - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews)
  - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
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  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
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  - [Internal](https://www.g2.com/products/internal/reviews)
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  - [iWave](https://www.g2.com/products/iwave/reviews)
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  - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews)
  - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews)
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  - [Lusha](https://www.g2.com/products/lusha/reviews)
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  - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews)
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  - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)
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## Agentforce 360 Platform (formerly Salesforce Platform) Features
**Data Masking**
- Sensitive Fields
- Dynamic Masking
- Static Masking
- Consistent Masking
- Random Masking

**Administration**
- Application Deployment
- Native Deployment
- Data Security
- Access Control
- Scalability
- Lifecycle Management

**Administration**
- Policy, User, and Role Management
- Approval Workflows
- Automated Provisioning
- Bulk Changes
- Centralized Management
- Self-Service Access Requests

**Functionality**
- Data Migration
- Data Variety
- Alerts and Logging
- Data Replication

**Functionality**
- Dashboard
- Reporting
- Integrations
- End-user management
- Audit trails
- APIs
- Mobile SDK
- Customizable design
- Server-side storage

**Functionality**
- Self-registration and self-service
- Authentication
- Scalability
- Consent and preference management
- Social login
- Customer data linking

**Functionality**
- User provisioning
- Password manager
- Single Sign-on
- Enforces policies
- Authentication
- Multi-factor authentication

**Management**
- Configuration Management
- Access Control
- Orchestration

**Functionality**
- App complexity
- App Variety
- Customized Branding
- Application Templates

**Functionality**
- Ease of Use
- File Management
- Multi-Language Support
- Customization
- Straight-Out-the-Box Functionality
- Help Guides
- Patching & Updates

**Agentic AI - Software Testing**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Application Design**
- UI Code Extending
- Programming Code Extending
- Customized Branding
- Application Templates
- Workflows

**Development**
- Application Deployment
- Development Tools
- Development Environment
- Language Support
- Testing

**User Interface Design**
- WYSIWYG Editor
- Customized Branding
- App Templates
- Workflow Management

**Compliance**
- Access Management
- At-Risk Analysis
- DLP Configuration
- Sensitive Data Compliance

**Automation**
- Workflow Automation
- Workflow Mapping
- Real-Time Updates

**Functionality**
- Multi-Factor Authentication
- Single Sign-On
- BYOD support
- Password Vault
- Centralized management
- Role-based security
- Live notifications
- Live session recording & playback
- Hide passwords
- Temporary, time-limited privilege

**Management**
- Backup and Recovery
- Integration Variety
- Access and Security
- Real time Monitoring

** Type**
- On-premises solution
- Cloud-solution

**Functionality**
- Automation
- Integrations
- Extensibility

**Data Control**
- Data Migration
- Data Synchronization
- Data Security

**AI Authentication Risk Management - Customer Identity and Access Management (CIAM)**
- Adaptive MFA
- Anomaly Detection
- Fraudulent Login Detection
- Adaptive Authentication Policies
- Risk-Based Authentication

**Data Control**
- Data Migration
- Data Synchronization
- Data Security

**Database**
- Database Management
- Analytics
- Auto Scaling
- Backup / Recovery
- Storage

**Data Control**
- Data Migration
- Data Synchronization
- Data Security

**Administration**
- Database Management
- Deduplication 
- Backup
- API / integrations

**Development**
- Application Templates
- UI Code Extending
- WYSIWYG Editor
- Collaborative Development

**Monitoring**
- Audit Logging
- Activity Logging
- Anomaly Detection

** Reporting**
- Tracking
- Reporting
- Access & Permission Change Reporting
- Compliance & Audit Trail Export

**Security**
- Data Protection

**Processes**
- Pipeline Control
- Workflow Visualization
- Continuous Deployment

**Agentic AI - Drag and Drop App Builder**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)**
- Behavioral Biometric Analysis
- Liveness Detection

**Publishing**
- Application Deployment
- Platform Compatability
- Lifecycle Management

**Infrastructure**
- Networking
- Virtual Machines
- Security

**Publishing**
- Application Deployment
- Platform Compatibility
- Lifecycle Management

**Security **
- Multi-Factor Authentication
- Data Transport
- Data Types
- Security Tools

**Reporting**
- Audit log
- Reporting

**Agentic AI - Low-Code Development Platforms**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - No-Code Development Platforms**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Cloud Migration**
- Autonomous Task Execution
- Multi-step Planning
- Decision Making

**Authentication & Authorization - Identity and Access Management (IAM)**
- Adaptive & Contextual Access Control

**AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)**
- Account Recovery Assistants
- Constraint Enforcement

**Administration & Governance - Identity and Access Management (IAM)**
- Identity Lifecycle Management
- Self‑Service Account Management

**Generative AI - Identity and Access Management (IAM)**
- AI‑Driven Access Anomaly Detection
- Automated Policy Tuning
- Predictive Role Recommendations

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