Sharpen Vor- und Nachteile

Sharpen is very simple to use. I like that it gives me a friendly user interface. I like that it has a lot of things you can do and it makes it very simple. I have used other soft phones and sharpens usability is easier. Bewertung gesammelt von und auf G2.com gehostet.

I think that when I go to create a conference call it is unnecessarily complex to do. Other than that I think that it is a really friendly user interface, that gives easy usability. Bewertung gesammelt von und auf G2.com gehostet.

I appreciate that Sharpen has the ability to handle multiple types of interactions. We specifically use calls, webchats, texts, and emails. It is so convenient to be able to have everything on one platform! Bewertung gesammelt von und auf G2.com gehostet.

One thing that is a little annoying to deal with in Sharpen's system is the lack of ability to save drafts while switching between different types of interactions. Occasionally, I'll need to switch between a webchat and an email while working on an issue with a customer. If I switch back to the webchat before finishing my email, the entire body of the email I was typing disappears. This can be frustrating and delay my ability to help the customer I'm working with. Bewertung gesammelt von und auf G2.com gehostet.

It keeps our interactions organized. It helps with stats for us as agents so we know how we can improve. Calls are usually very clear. Bewertung gesammelt von und auf G2.com gehostet.

We have to reboot sometimes because it can error and mess up phone calls. Bewertung gesammelt von und auf G2.com gehostet.

Love how easy it is to use and it simplifies my work as I receive and reach out in outbound calls. Bewertung gesammelt von und auf G2.com gehostet.

Still getting used to the layout but overall love the experience Bewertung gesammelt von und auf G2.com gehostet.

I manage a call center for a community clinic in Northern California. My favorite feature about Sharpen its insights capabilities. I've been able to create reportable and understandable KPIs for my representatives and set goals to continue to improve efficiency and quality. Bewertung gesammelt von und auf G2.com gehostet.

There isn't much to dislike about Sharpen. Bewertung gesammelt von und auf G2.com gehostet.

It is easy to understand, and easy to use. Bewertung gesammelt von und auf G2.com gehostet.

Stops working way too often. Very inconvenient when you are trying to get patients the help they need when it stops working. Bewertung gesammelt von und auf G2.com gehostet.

I love using Sharpencx, it provides us with previous call history and prompts that the patient uses to connect with us for us to better assist them with why they are calling in. Bewertung gesammelt von und auf G2.com gehostet.

Sometimes the page doesn't load on time and it delays my greeting with the patients. Bewertung gesammelt von und auf G2.com gehostet.

It is an easy application to use, with all the necessary tools Bewertung gesammelt von und auf G2.com gehostet.

When the system crashes and there is nothing we can do Bewertung gesammelt von und auf G2.com gehostet.

I like how easy it is to set up interactions Bewertung gesammelt von und auf G2.com gehostet.

I don't like how you can't have an email and a call going at the same time Bewertung gesammelt von und auf G2.com gehostet.

Seeing the language that the caller speaks Bewertung gesammelt von und auf G2.com gehostet.

It can be slow to load the call from time to time Bewertung gesammelt von und auf G2.com gehostet.