ServiceChannel Vor- und Nachteile

Nothing. This software is incredibly annoying. Bewertung gesammelt von und auf G2.com gehostet.

My company provides a service to a group that requires us to use this software. It is incredibly annoying. It constantly sends you emails. It makes you update your insurance. When you try to update your insurance, it's incredibly picky with HOW you submit it. It constantly rejects your insurance then it tells you that your invoicing is disabled. On top of all that, it charges MY COMPANY to submit invoices. Horrible. I would NEVER recommend Fixxbook. In fact, I would encourage people to use ANYTHING else. Bewertung gesammelt von und auf G2.com gehostet.

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Kein Problem trat bei der Nutzung von Fixxbook auf. Das Kundensupport-Team ist gut darin, Fehler sehr schnell zu lösen. Bewertung gesammelt von und auf G2.com gehostet.

Sourcing contractors. Easy to generate lists and make assements. Bewertung gesammelt von und auf G2.com gehostet.

The UX/UI could be improved. Design needs work. Bewertung gesammelt von und auf G2.com gehostet.

I have used this primarily for invoices so I can't speak about every aspect of ServiceChannel but I really like the fact that I can use it on the desktop and then switch to my phone if I need to check something quickly Bewertung gesammelt von und auf G2.com gehostet.

Since I only really use ServiceChannel for one thing it's difficult to say what I dislike. I find it a bit tricky to navigate but that might just be because I don't need to use the whole program so I have not been trained on every aspect of it Bewertung gesammelt von und auf G2.com gehostet.

It was nice to use for checking invoices and work orders. Our facility team mainly managed it and used it on a daily basis. Our team was from a different department and mainly used it for a different purpose. Bewertung gesammelt von und auf G2.com gehostet.

As someone that didn't use all of its features, it was kind of confusing to navigate through the software at times. There was also limited features on the software for when the contractors put in their invoice, and they couldn't break out things correctly due to the limitations. Bewertung gesammelt von und auf G2.com gehostet.

New vision related to the virtual world. This will lead to the new business opportunity and operations Bewertung gesammelt von und auf G2.com gehostet.

The protection of user privacy data. It needs to be compliant with GDPR. Bewertung gesammelt von und auf G2.com gehostet.

The Connected Contractor in Service Channel is a great feature. Bewertung gesammelt von und auf G2.com gehostet.

It takes a while to fill out the profile appropriately. Bewertung gesammelt von und auf G2.com gehostet.

Easy to view and manage requests and get updates about your repair requests. You can have multiple vendors for each category which helps you get the best rates and quicker service. I like that I can set up a preferred vendor as well. There are tons of options for reports and analytics which as well. Bewertung gesammelt von und auf G2.com gehostet.

Vendors have to choose to use Servicechannel and i have noticed that many smaller local vendors are reluctant to use. I've heard feedback that the onboarding and training process for vendors needs to be easier to allow for smaller vendors with less resources the ability to use servicechannel. Bewertung gesammelt von und auf G2.com gehostet.

I'm in the tax dept. and we collaborate with our facilities team for use tax purposes on this software. I think what I like best about this software program is that you can easily accrue use tax for all the invoices that vendors put in the system. It is great to have instead of manually having to look at each invoice and accrue the necessary use tax. Bewertung gesammelt von und auf G2.com gehostet.

Nothing in particular, maybe sometimes things can become inaccurate for taxes in our cases. We use Avalara tax engine to implement tax codes and sometimes the tax codes are limited. Bewertung gesammelt von und auf G2.com gehostet.

Client where I do not have to use Fixxbook. Junk! Bewertung gesammelt von und auf G2.com gehostet.

As a service provider, I am forced to used this for a client. Not only does it double my work, they charge me a fee everytime I send an invoice when i could email it for free. HATED IT! Bewertung gesammelt von und auf G2.com gehostet.