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- Communication Platform as a Service (cPaaS) Platforms
- Twilio
- Webex Connect
- Twilio-vs-Webex Connect
Compare Twilio and Webex Connect 
- Users report that Twilio excels in API Call Speed with a score of 8.3, while Webex Connect outperforms with a score of 8.8, indicating that Webex Connect may provide faster response times for API requests, which is crucial for real-time applications.
- Reviewers mention that Webex Connect offers superior Communication Varieties, scoring 9.0 compared to Twilio's 8.4. This suggests that Webex Connect provides a broader range of communication options, which can enhance user engagement and flexibility.
- G2 users highlight that Webex Connect has a higher Quality of Support rating at 8.9, compared to Twilio's 8.0. This indicates that users may find Webex Connect's support more responsive and helpful when issues arise.
- Users on G2 report that Twilio has a lower Ease of Setup score of 7.9, while Webex Connect shines with a score of 8.8, suggesting that Webex Connect may be more user-friendly and quicker to implement for new users.
- Reviewers mention that Twilio's Community Support is rated lower at 6.8, while Webex Connect boasts a score of 8.5, indicating that users may find more resources and community engagement with Webex Connect, which can be beneficial for troubleshooting and learning.
- Users say that Twilio's HIPAA Compliance score is strong at 8.5, but Webex Connect's GDPR Compliance score of 8.7 suggests that it may offer better data protection features for users concerned about European data regulations.
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
I like that the flow builder lets us drag and drop messages to reach the right people at the right time. tracking the customer path across multiple channels is also great. it has both one-on-one and group chats, keeps track of passwords, and protects...
Compared to Zoom, I think I like Zoom recording and user interface more. Zoom allows you to customize your profile, and the virtual background and you can have all your recordings in one place for future references.
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
I like that the flow builder lets us drag and drop messages to reach the right people at the right time. tracking the customer path across multiple channels is also great. it has both one-on-one and group chats, keeps track of passwords, and protects...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
Compared to Zoom, I think I like Zoom recording and user interface more. Zoom allows you to customize your profile, and the virtual background and you can have all your recordings in one place for future references.
