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Compare Talkdesk and UJET 
Featured Products
At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Contact Vendor
Talkdesk
Star Rating
(2,503)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansUJET
Star Rating
(1,122)4.7 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in providing a stable calling experience, even during peak hours. Users appreciate the system's reliability, noting that it allows agents to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say UJET stands out for its ease of managing multiple communication channels, including calls and chats, all in one platform. This integration reduces complexity and helps agents assist customers more efficiently, although some users have mentioned experiencing delays in the app.
- Reviewers mention that Talkdesk's implementation process is quick and intuitive, with many users highlighting how new agents can start taking calls without extensive training. This ease of setup contributes to a smoother onboarding experience compared to UJET.
- According to verified reviews, UJET receives high marks for its advanced features that facilitate personalized customer interactions. Users appreciate the customization options that allow for tailored experiences, although some have noted that the app can be slow at times.
- G2 reviewers highlight that Talkdesk's call routing and IVR flows are flexible and user-friendly, making it easier for agents to manage customer inquiries effectively. This flexibility is a significant advantage for teams looking to optimize their call handling processes.
- Users report that while UJET offers a strong overall user experience, it faces challenges in certain areas like mobile access and omnichannel support, where Talkdesk has received higher satisfaction ratings. This could impact teams that rely heavily on mobile functionality for customer interactions.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
UJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Talkdesk
No trial information availableUJET
Free Trial is available
Ratings
Meets Requirements
8.9
2,034
9.5
931
Ease of Use
9.1
2,044
9.7
932
Ease of Setup
8.8
1,068
9.6
340
Ease of Admin
8.9
930
9.4
234
Quality of Support
8.8
1,812
9.5
882
Has the product been a good partner in doing business?
8.9
914
9.6
231
Product Direction (% positive)
8.7
1,942
9.5
907
Features by Category
Dialing Options
9.2
320
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Not enough data
Automation
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Not enough data
Knowledge Management
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Not enough data
Compliance
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Not enough data
Customer Support
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Not enough data
Data Security
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Not enough data
Administration
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Not enough data
Generative AI
8.8
53
Not enough data
Quality Assurance
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Not enough data
Engagement
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Not enough data
Performance
9.0
363
Not enough data
9.2
365
Not enough data
Generative AI
8.9
81
Not enough data
8.7
80
Not enough data
Channels
9.2
822
|
Verified
9.6
554
|
Verified
8.6
543
|
Verified
Feature Not Available
8.4
528
|
Verified
9.5
461
|
Verified
8.3
519
|
Verified
9.3
407
8.5
549
|
Verified
9.5
464
Generative AI
8.2
186
9.4
172
Functions
8.9
964
|
Verified
9.5
550
|
Verified
9.0
985
|
Verified
9.5
565
|
Verified
9.0
836
|
Verified
9.5
522
|
Verified
8.7
578
|
Verified
9.4
437
8.8
593
|
Verified
9.4
464
9.1
717
|
Verified
9.6
527
|
Verified
8.9
715
9.5
518
8.9
661
|
Verified
9.6
481
|
Verified
Agentic AI - Contact Center
8.3
32
9.8
43
8.7
32
9.8
43
8.5
32
9.8
43
8.4
32
9.8
43
Administrative
8.8
914
|
Verified
9.5
532
|
Verified
9.1
930
|
Verified
9.5
509
|
Verified
8.8
1018
|
Verified
9.4
540
|
Verified
9.1
717
|
Verified
9.6
489
8.8
579
|
Verified
9.5
439
ServiceNow Apps
9.4
45
Not enough data
9.5
44
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
Administration
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Not enough data
Platform
8.3
189
9.4
192
7.9
198
9.1
205
8.8
221
9.5
236
9.0
223
9.6
240
9.0
222
9.6
244
8.9
212
9.6
237
8.8
214
9.6
229
Generative AI
7.8
100
9.4
124
Workforce Management
9.1
220
9.6
231
8.9
212
9.7
218
Call Center Infrastructure (CCI)
8.5
24
9.7
19
8.6
24
9.9
19
9.0
24
9.9
19
9.0
24
9.9
19
Administrative
9.2
224
9.6
238
8.9
228
9.6
222
Customer Support
8.4
75
Not enough data
8.3
76
Not enough data
8.4
76
Not enough data
Automation
8.2
74
Not enough data
8.4
75
Not enough data
8.4
75
Not enough data
Artificial Intelligence
8.2
76
Not enough data
8.5
75
Not enough data
8.2
71
Not enough data
Generative AI
Not enough data
9.4
83
Not enough data
9.3
82
Not enough data
9.1
82
Communication
Not enough data
9.6
395
|
Verified
Not enough data
9.4
419
|
Verified
Not enough data
9.4
181
Not enough data
9.5
381
|
Verified
Not enough data
9.3
177
Internal Use
Not enough data
9.3
360
|
Verified
Not enough data
9.5
380
|
Verified
Not enough data
9.5
181
Not enough data
9.6
382
|
Verified
Not enough data
9.5
325
|
Verified
Not enough data
9.6
380
|
Verified
Generative AI
8.6
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
40
Not enough data
8.3
40
Not enough data
8.3
41
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.8
40
Not enough data
8.5
40
Not enough data
8.3
40
Not enough data
8.7
44
Not enough data
Automation
8.3
42
Not enough data
8.5
40
Not enough data
8.3
39
Not enough data
Autonomy
8.1
38
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.2
39
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and UJET are categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Consumer Services
27.5%
Telecommunications
9.1%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.7%
Other
44.7%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
why do you receive a blank csat dsat
2 Comments
Official Response from UJET
Hey Rony, Rafael is correct and this should not be considered a DSAT. This designation is typically done on the CRM and UJET's team is able to help out. Just...Read more
is there a way to change statutes in a longer term of time?
2 Comments
Official Response from UJET
Hey Adela, yes, you can change your status to a longer time in two ways. Before a call or chat is over, you can set your next status that will follow the...Read more
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