Talkdesk Pricing Overview
Talkdesk at a glance
Select the Talkdesk contact center edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.
https://www.talkdesk.com/pricing/
| Name | Price | Features |
|---|---|---|
| CX Cloud Digital Essentials | Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
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| CX Cloud Essentials | Gain the essential capabilities to get your hybrid contact center servicing customers including routing, voice engagement, dashboards, reports, APIs, and more.
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| CX Cloud Elevate | Elevate your contact center experience with digital customer engagement, automated notifications, quality management, and actionable customer feedback.
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| CX Cloud Elite | Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, & choose from one of four add-ons.
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| Experience Cloud | Contact Us | Purpose-built with integrations, flows, and AI that meet specific vertical needs.
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Talkdesk pricing & plans
Talkdesk Pricing Reviews
Easy to navigate, yet very detailed. Talkdesk has a range of aux statuses to use. Review collected by and hosted on G2.com.
Not to being able to consult with another agent while a caller is on hold. Can only blind transfer while on hold Review collected by and hosted on G2.com.
Talkdesk has a lot of features that we needed to replace our previous phone provider, Aircall. I love that we can set holiday messaging in advance for the entire year, so I never have to worry about setting a specific away message on our phones each time our office is closed. There are many additional training capabilities like conferencing in new hires into phone calls so that they can listen in, and we love that it integrates with Salesforce in a very customizable way. I also love that our team can transfer calls to a teammate's voicemail if they are away, and they can also transfer calls to external numbers like FedEx if we need to get a customer in touch with them about a shipping issue. While these features are a step up from Aircall, they are pretty standard now across the board. Review collected by and hosted on G2.com.
Talkdesk doesn't have a very public support option for phones, which is a bit odd to me as they are a phone company. During our onboarding process, we were paired with a great Customer Success Manager, but I feel like while we continue to improve our process, I'd love to chat through or bounce ideas off someone to go over the way we have our integrations setup.
Other feedback I have for the product right now would be to allow an easy way to enable/disable specific workflows. Right now, we have about 20 workflows that we've built for Salesforce, and to disable them, you have to click into each one individually and turn it off.
Given the poor support options and how expensive this tool is, we decided to move to a new provider. This process uncovered that we had been paying an extremely high cost for a phone number that wasn't operating the way were promised. They offered us no refund or solution, and even after troubleshooting the number remained non-operational. We are so disppointed in our experience with Talkdesk. Review collected by and hosted on G2.com.
