Compare SurveyMonkey and ThoughtExchange 
At a Glance
Market Segments
Small-Business (36.2% of reviews)
Enterprise (40.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkeyThoughtExchange
Star Rating
(46)4.7 out of 5
Market Segments
Enterprise (40.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ThoughtExchangeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its "Survey Builder" feature, with a score of 9.0, making it easy to create surveys quickly. In contrast, ThoughtExchange's survey management tools are noted for their "Ease of Setup" at 9.5, indicating a smoother onboarding experience for new users.
- Reviewers mention that ThoughtExchange offers superior "Quality of Support" with a score of 9.5, which is significantly higher than SurveyMonkey's 8.6. This suggests that users may find more responsive and helpful customer service with ThoughtExchange.
- G2 users highlight the "Customization" capabilities of ThoughtExchange, scoring 9.6, which includes advanced features like "Branching/Skip Logic" and "Multimedia Support." SurveyMonkey, while strong, scores lower in this area, indicating less flexibility in tailoring surveys to specific needs.
- Users on G2 report that ThoughtExchange shines in "Feedback Management" with features like "Thematic Analysis" and "Sentiment Analysis," both scoring 7.7. SurveyMonkey, however, lacks robust tagging and segmentation options, scoring only 7.3 and 7.6 respectively, which may limit users' ability to analyze feedback effectively.
- Reviewers say that SurveyMonkey's "Polls and Surveys" feature is highly rated at 9.3, making it a preferred choice for straightforward survey needs. However, ThoughtExchange's focus on "Audience Engagement" through interactive features like "Live Slides" and "Audience Q&A" provides a more dynamic experience for users looking to engage their audience.
- Users report that while both platforms offer "Reporting & Dashboards," ThoughtExchange's overall performance in this area is rated higher at 9.4 compared to SurveyMonkey's 8.6. This suggests that ThoughtExchange may provide more insightful analytics and reporting tools for users looking to derive actionable insights from their data.
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Pricing
Entry-Level Pricing
SurveyMonkey
No pricing availableThoughtExchange
No pricing availableFree Trial
SurveyMonkey
Free Trial is available
ThoughtExchange
No trial information availableRatings
Meets Requirements
9.0
20,150
9.1
25
Ease of Use
9.2
20,252
9.4
24
Ease of Setup
9.0
7,605
9.5
14
Ease of Admin
8.9
7,495
9.5
14
Quality of Support
8.6
14,263
9.5
23
Has the product been a good partner in doing business?
8.8
6,549
9.6
14
Product Direction (% positive)
7.7
19,711
8.9
22
Features by Category
Feedback Management
7.2
56
Not enough data
7.6
56
Not enough data
7.9
55
Not enough data
Feedback Analysis
7.8
52
Not enough data
7.6
53
Not enough data
7.1
52
Not enough data
Feedback Sources
7.9
53
Not enough data
9.2
53
Not enough data
7.5
51
Not enough data
7.3
51
Not enough data
Generative AI
7.1
49
Not enough data
Feature Not Available
Not enough data
Audience Engagement
Not enough data
9.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Event Support
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Engagement Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
1092
Feature Not Available
8.9
1130
Not enough data
8.5
1053
Not enough data
8.8
1096
Not enough data
Survey Customization
8.5
892
Feature Not Available
8.3
923
Not enough data
8.2
827
Not enough data
8.2
653
Not enough data
Survey Insights
8.6
1047
Not enough data
8.1
691
Feature Not Available
8.6
997
Not enough data
8.4
891
Feature Not Available
Customization
8.8
150
Not enough data
8.5
134
Not enough data
8.9
154
Not enough data
8.8
163
Not enough data
Additional Functionality
8.3
120
Not enough data
7.8
99
Not enough data
8.4
142
Not enough data
8.1
100
Not enough data
8.8
147
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
8.8
10
Not enough data
Feature Not Available
Platform Content
Not enough data
9.2
8
Not enough data
9.2
11
Not enough data
8.1
9
Not enough data
8.6
7
Platform Additional Functionality
Not enough data
9.4
6
Not enough data
8.1
9
Not enough data
7.4
7
Not enough data
7.9
8
Platform
Not enough data
9.6
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
8
Not enough data
Feature Not Available
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
9.6
8
Categories
Categories
Shared Categories
SurveyMonkey and ThoughtExchange are categorized as Survey
Reviews
Reviewers' Company Size
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ThoughtExchange
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Education Management
21.4%
Primary/Secondary Education
9.5%
Information Technology and Services
9.5%
Hospital & Health Care
7.1%
Construction
7.1%
Other
45.2%
Most Helpful Reviews
SurveyMonkey
Most Helpful Favorable Review
Angela B.
Verified User in Hospitality
Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review. Our office can use survey monkey to tailor very specific reviews for virtually anything we need....
Most Helpful Critical Review
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
ThoughtExchange
Most Helpful Favorable Review
Verified User in Primary/Secondary Education
Great software for arranging and coordinating events. Can do in person events, live events, or live exchange. Also good for conducting surveys.
Most Helpful Critical Review
Faye R.
Verified User in Marketing and Advertising
Many customers are unaware of the software and don't always trust when we send them links.
Angela B.
Verified User in Hospitality
Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review. Our office can use survey monkey to tailor very specific reviews for virtually anything we need....
Verified User in Primary/Secondary Education
Great software for arranging and coordinating events. Can do in person events, live events, or live exchange. Also good for conducting surveys.
Pat M.
Verified User in Market Research
The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...
Faye R.
Verified User in Marketing and Advertising
Many customers are unaware of the software and don't always trust when we send them links.
Alternatives
Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more
ThoughtExchange has no discussions with answers
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