Compare Stonly and Whatfix 
At a Glance
Market Segments
Small-Business (59.2% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
$124.00 Per Month
No pricing available
Stonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansWhatfix
Star Rating
(368)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in "Quality of Support" with a score of 9.7, indicating that many find their customer service responsive and helpful, while Stonly, with a score of 9.2, is still strong but not as highly rated in this area.
- Reviewers mention that Whatfix's "Ease of Setup" is rated at 8.2, which some users find slightly challenging compared to Stonly's higher score of 8.7, suggesting a more user-friendly onboarding experience with Stonly.
- G2 users highlight Whatfix's "Workflow" capabilities, scoring 9.6, as a standout feature, allowing for efficient ticket management, whereas Stonly's workflow features are perceived as less robust, leading to a score of 8.5.
- Users on G2 appreciate Stonly's "Self-Service Experience," particularly its "Knowledge Base" which scored 9.1, indicating a well-organized repository of information, while Whatfix's score of 8.9 is still commendable but slightly lower.
- Reviewers mention that Whatfix's "User, Role, and Access Management" is rated at 9.5, showcasing its strong capabilities in managing user permissions, while Stonly's similar feature is also rated well but slightly lower at 8.1, indicating a potential gap in flexibility.
- Users say that Stonly's "Mobile Optimization" is a significant advantage, scoring 8.5, which is higher than Whatfix's score of 7.1, suggesting that Stonly provides a better experience for users accessing the platform on mobile devices.
Featured Products
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Product Fruits
(126)
Customer Self-Service
Visit Website
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Axero
(83)
Customer Self-Service
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Social Intents
(10)
Customer Self-Service
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Pricing
Entry-Level Pricing
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
Whatfix
No pricing availableFree Trial
Stonly
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.2
105
8.9
287
Ease of Use
9.0
105
8.7
288
Ease of Setup
8.7
83
8.3
241
Ease of Admin
9.0
84
8.5
242
Quality of Support
9.2
93
9.7
288
Has the product been a good partner in doing business?
9.3
81
9.5
241
Product Direction (% positive)
9.5
102
9.7
274
Features by Category
Ticket and Case Management
8.5
11
Not enough data
8.8
10
Not enough data
9.6
13
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.5
11
Not enough data
7.6
9
Not enough data
8.7
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
14
Not enough data
8.3
11
Not enough data
8.3
8
Not enough data
7.0
5
Not enough data
6.7
6
Not enough data
Platform
8.6
6
Not enough data
8.7
19
Not enough data
9.5
16
Not enough data
8.6
14
Not enough data
7.3
13
Not enough data
7.7
14
Not enough data
Administration
9.1
13
Not enough data
9.0
12
Not enough data
9.3
15
Not enough data
Knowledge Management
9.4
24
Not enough data
9.6
16
Not enough data
8.9
16
Not enough data
Compliance
9.3
18
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.1
15
Not enough data
Customer Support
9.2
14
Not enough data
9.2
13
Not enough data
9.5
18
Not enough data
Data Security
9.1
13
Not enough data
8.7
14
Not enough data
9.0
17
Not enough data
8.8
13
Not enough data
Administration
8.8
15
Not enough data
9.5
19
Not enough data
9.7
18
Not enough data
Generative AI
8.3
9
Not enough data
User Analysis
Not enough data
8.1
118
Not enough data
8.1
135
User Support
Not enough data
8.1
128
Not enough data
8.1
105
Not enough data
8.1
108
Walkthrough Type
Not enough data
8.6
131
Not enough data
9.1
152
Product Analytics
Not enough data
8.0
40
Not enough data
8.2
40
Not enough data
7.9
36
Not enough data
7.7
37
Not enough data
7.6
37
Not enough data
7.2
31
Not enough data
7.3
28
Not enough data
7.7
35
Knowledge Pages
8.5
26
Not enough data
8.7
21
Not enough data
8.6
24
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Not enough data
Knowledge Dissemination
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.7
19
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
20
Feature Not Available
Self-Service Experience
9.1
47
8.9
127
8.5
43
8.8
123
6.9
25
8.3
77
8.5
30
7.0
52
8.9
40
8.3
67
Self-Service Platform
8.7
48
8.6
72
8.1
42
8.1
70
6.2
32
7.7
61
8.1
41
8.0
72
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Stonly and Whatfix are categorized as Customer Self-Service
Unique Categories
Stonly is categorized as Digital Customer Service Platforms, Knowledge Base, Contact Center Knowledge Base, Live Chat, and Help Desk
Reviews
Reviewers' Company Size
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Computer Software
17.0%
Information Technology and Services
13.1%
Insurance
4.5%
Telecommunications
3.4%
Financial Services
3.4%
Other
58.7%
Most Helpful Reviews
Stonly
Most Helpful Favorable Review
Maud V.
Verified User in Information Technology and Services
love Stonly interface, it's super user-friendly! I particularly like Stonly step-by-step format. Contrary to the never-ending articles I usually read in classic knowledge bases, Stonly displays nicely and directly inside my app. Stonly is definitely the...
Most Helpful Critical Review
Verified User in Computer Software
There's not a lot of visual customization, and the design is a bit clunky. Setup is difficult
Whatfix
Most Helpful Favorable Review
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Most Helpful Critical Review
Bryson T.
Verified User in Real Estate
We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up.
Maud V.
Verified User in Information Technology and Services
love Stonly interface, it's super user-friendly! I particularly like Stonly step-by-step format. Contrary to the never-ending articles I usually read in classic knowledge bases, Stonly displays nicely and directly inside my app. Stonly is definitely the...
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Verified User in Computer Software
There's not a lot of visual customization, and the design is a bit clunky. Setup is difficult
Bryson T.
Verified User in Real Estate
We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up.
Discussions
Stonly has no discussions with answers
What does Whatfix do?
3 comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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