Compare Stonly and WalkMe 
At a Glance
Market Segments
Small-Business (59.2% of reviews)
Enterprise (57.8% of reviews)
Entry-Level Pricing
$124.00 Per Month
No pricing available
Stonly
Star Rating
(132)4.8 out of 5
Market Segments
Small-Business (59.2% of reviews)
Entry-Level Pricing
$124.00 Per Month
Browse all 4 pricing plansWalkMe
Star Rating
(476)4.5 out of 5
Market Segments
Enterprise (57.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in "Workflow" with a score of 9.6, indicating a seamless experience in managing ticket workflows, while Stonly's score in this area is not available, suggesting a potential gap in this functionality.
- Reviewers mention that Stonly shines in "Ease of Use" with a score of 9.0, making it more user-friendly for small businesses, whereas WalkMe's score of 8.3 indicates it may be more complex for new users.
- G2 users highlight that WalkMe's "Quality of Support" is rated at 8.8, which is slightly lower than Stonly's impressive score of 9.2, suggesting that Stonly may provide a more responsive support experience.
- Users on G2 report that Stonly's "Knowledge Base" features, including "Searchable Articles" and "Community Forums," are rated higher than WalkMe's, with scores of 9.1 and 8.1 respectively, indicating a more robust self-service support option.
- Reviewers mention that WalkMe's "User, Role, and Access Management" is rated at 9.5, showcasing its strong capabilities in managing user permissions, while Stonly's score in this area is lower, suggesting it may not offer the same level of control.
- Users say that Stonly's "Generative AI" features, particularly in "AI Text Summarization," are rated at 7.9, which is a notable strength compared to WalkMe's lower performance in this area, indicating Stonly's advantage in leveraging AI for content generation.
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Pricing
Entry-Level Pricing
Stonly
Starter
$124.00
Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.
- 30 Interactive guides w/ unlimited steps
- Stonly widget - embed and launch guides inside your app or website
- One custom knowledge base
WalkMe
No pricing availableFree Trial
Stonly
Free Trial is available
WalkMe
No trial information availableRatings
Meets Requirements
9.2
105
8.7
415
Ease of Use
9.0
105
8.3
422
Ease of Setup
8.7
83
8.0
336
Ease of Admin
9.0
84
8.2
319
Quality of Support
9.2
93
8.8
412
Has the product been a good partner in doing business?
9.3
81
8.9
319
Product Direction (% positive)
9.5
102
8.9
402
Features by Category
Ticket and Case Management
8.5
11
Not enough data
8.8
10
Not enough data
9.6
13
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.5
11
Not enough data
7.6
9
Not enough data
8.7
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
14
Not enough data
8.3
11
Not enough data
8.3
8
Not enough data
7.0
5
Not enough data
6.7
6
Not enough data
Platform
8.6
6
Not enough data
8.7
19
Not enough data
9.5
16
Not enough data
8.6
14
Not enough data
7.3
13
Not enough data
7.7
14
Not enough data
User Identification
Not enough data
7.5
16
Not enough data
8.4
18
Not enough data
7.8
13
Tracking & Reporting
Not enough data
8.5
17
Not enough data
8.1
18
Not enough data
8.2
15
Not enough data
8.2
19
Not enough data
7.7
17
Not enough data
8.3
17
Metrics
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.2
16
Not enough data
8.3
14
Not enough data
8.2
15
User Behavior
Not enough data
9.0
32
Not enough data
6.4
18
Not enough data
7.9
21
Not enough data
7.5
24
A/B Testing
Not enough data
8.3
25
Not enough data
8.1
18
Not enough data
8.3
31
Not enough data
7.9
20
Visitor Information
Not enough data
7.9
33
Not enough data
8.5
33
Administration
9.1
13
Not enough data
9.0
12
Not enough data
9.3
15
Not enough data
Knowledge Management
9.4
24
Not enough data
9.6
16
Not enough data
8.9
16
Not enough data
Compliance
9.3
18
Not enough data
9.2
15
Not enough data
9.2
16
Not enough data
9.1
15
Not enough data
Customer Support
9.2
14
Not enough data
9.2
13
Not enough data
9.5
18
Not enough data
Data Security
9.1
13
Not enough data
8.7
14
Not enough data
9.0
17
Not enough data
8.8
13
Not enough data
Administration
8.8
15
Not enough data
9.5
19
Not enough data
9.7
18
Not enough data
Generative AI
8.3
9
Not enough data
User Analysis
Not enough data
7.9
240
Not enough data
8.1
274
User Support
Not enough data
8.5
264
Not enough data
7.6
208
Not enough data
8.0
215
Walkthrough Type
Not enough data
7.9
221
Not enough data
9.1
271
Knowledge Pages
8.5
26
Not enough data
8.7
21
Not enough data
8.6
24
Not enough data
8.3
21
Not enough data
9.0
27
Not enough data
7.7
15
Not enough data
9.0
31
Not enough data
Knowledge Dissemination
8.1
27
Not enough data
8.6
28
Not enough data
9.5
38
Not enough data
8.5
25
Not enough data
8.1
22
Not enough data
8.4
24
Not enough data
8.9
27
Not enough data
8.1
14
Not enough data
8.9
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
8.7
19
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
20
7.6
88
Self-Service Experience
9.1
47
8.4
187
8.5
43
8.2
186
6.9
25
8.1
178
8.5
30
6.8
124
8.9
40
8.1
156
Self-Service Platform
8.7
48
8.3
159
8.1
42
8.2
164
6.2
32
7.1
126
8.1
41
7.7
145
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.2
16
Not enough data
8.3
14
Not enough data
8.2
15
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Variation Testing
Not enough data
7.9
13
Not enough data
8.3
17
Not enough data
8.1
15
Not enough data
7.9
18
Not enough data
8.0
18
Not enough data
8.5
14
Reporting
Not enough data
8.2
20
Not enough data
8.0
21
Personalization
Not enough data
8.2
19
Not enough data
8.0
19
Not enough data
8.1
17
Administration
Not enough data
7.5
17
Not enough data
8.1
18
Not enough data
8.1
22
Not enough data
8.6
22
Categories
Categories
Shared Categories
Stonly and WalkMe are categorized as Customer Self-Service
Unique Categories
Stonly is categorized as Digital Customer Service Platforms, Knowledge Base, Contact Center Knowledge Base, Live Chat, and Help Desk
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, Session Replay, Mobile App Analytics, Mobile App Optimization, and SAP Store
Reviews
Reviewers' Company Size
Stonly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.4%
Information Technology and Services
10.8%
Financial Services
6.9%
Health, Wellness and Fitness
3.8%
Leisure, Travel & Tourism
3.1%
Other
40.0%
Computer Software
11.8%
Financial Services
8.4%
Information Technology and Services
7.5%
Hospital & Health Care
5.1%
Insurance
4.9%
Other
62.3%
Most Helpful Reviews
Stonly
Most Helpful Favorable Review
Verified User in Higher Education
Stonly allows you to directly give help to your customers. It avoids tickets creations and light our custiomer support teams.
Most Helpful Critical Review
Verified User in Computer Software
There's not a lot of visual customization, and the design is a bit clunky. Setup is difficult
WalkMe
Most Helpful Favorable Review
Verified User in Information Technology and Services
Easy to implement and work with across enterprise SaaS platforms or external website
Most Helpful Critical Review
Gregory S.
Verified User in Information Technology and Services
The problem is that you have to sign an annual agreement before you really use the product, and you're locked into that agreement no matter what happens. And the cost depends on what you *think* your user base will be over the course of the next 12...
Verified User in Higher Education
Stonly allows you to directly give help to your customers. It avoids tickets creations and light our custiomer support teams.
Verified User in Information Technology and Services
Easy to implement and work with across enterprise SaaS platforms or external website
Verified User in Computer Software
There's not a lot of visual customization, and the design is a bit clunky. Setup is difficult
Gregory S.
Verified User in Information Technology and Services
The problem is that you have to sign an annual agreement before you really use the product, and you're locked into that agreement no matter what happens. And the cost depends on what you *think* your user base will be over the course of the next 12...
Discussions
Stonly has no discussions with answers
What is the one greatest solution you have used WalkMe for?
3 comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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