SPS's customer service team is top-notch. Fast responses and quick resolution is the norm. The consistency of processes between trading partners is also nice so that we're not relearning a new system every time we bring on a new partner.
The initial setup has lasted months. We have a buffering issue with our Quickbooks caused by the SPS sync manager that SPS is still solving with little intermittent communication on status. It seems we are constantly running into errors. The training was...
It makes receiving and processing orders very easy for us. It streamlines the process and helps us to save time and money
It takes days for anyone to return emails. Projects that are expected to take 4 weeks stretch out over a year. Support cases and requests get closed with no communication or work performed. It is obvious they don't have enough qualified help. They no...
SPS's customer service team is top-notch. Fast responses and quick resolution is the norm. The consistency of processes between trading partners is also nice so that we're not relearning a new system every time we bring on a new partner.
It makes receiving and processing orders very easy for us. It streamlines the process and helps us to save time and money
The initial setup has lasted months. We have a buffering issue with our Quickbooks caused by the SPS sync manager that SPS is still solving with little intermittent communication on status. It seems we are constantly running into errors. The training was...
It takes days for anyone to return emails. Projects that are expected to take 4 weeks stretch out over a year. Support cases and requests get closed with no communication or work performed. It is obvious they don't have enough qualified help. They no...