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Compare Sprinklr Social and Zoho Social 
Featured Products
At a Glance
Market Segments
Enterprise (49.0% of reviews)
Small-Business (87.9% of reviews)
Entry-Level Pricing
$2,800.00 1 User Per Year
$0.00
Sprinklr Social
Star Rating
(1,181)4.1 out of 5
Market Segments
Enterprise (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$2,800.00 1 User Per Year
Free Trial is available
Browse all 2 pricing plansZoho Social
Star Rating
(2,862)4.6 out of 5
Market Segments
Small-Business (87.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Social excels in user-friendliness, with many users appreciating its simple and straightforward UI design. This ease of use is particularly beneficial for those managing multiple accounts, as highlighted by a user who noted the platform's efficiency in scheduling posts across various sites simultaneously.
- Users say that Sprinklr Social offers a robust solution for enterprise-scale social management, with features that allow for centralized monitoring of multiple social channels. Reviewers have praised its professional interface and the time-saving capabilities of managing engagement from a single dashboard.
- According to verified reviews, Zoho Social stands out for its affordability, with a free entry-level option that appeals to small businesses. Users have expressed satisfaction with its comprehensive features, making it a great choice for those looking to manage their online presence without a significant financial commitment.
- Reviewers mention that while Sprinklr Social is powerful for larger organizations, it may present challenges in terms of setup and configuration. Some users have noted that the onboarding process can be less intuitive compared to Zoho Social, which is often praised for its quick and easy implementation.
- G2 reviewers highlight that Zoho Social's support quality is commendable, with users reporting positive experiences when seeking assistance. This contrasts with Sprinklr Social, where some users have expressed a desire for improved support responsiveness, indicating a potential area for growth.
- Users say that both platforms provide valuable analytics, but Zoho Social's reporting features are often seen as more user-friendly. Reviewers appreciate the ability to easily customize and export reports, which enhances their ability to track performance and make informed decisions about their social media strategies.
Pricing
Entry-Level Pricing
Sprinklr Social
Essentials- Growth Package
$2,800.00
1 User Per Year
The Standard Plan offers essential social media management
features tailored for smaller teams, focusing on basic listening,
publishing, engagement, and reporting. Powered by AI-driven
capabilities, it enables teams to monitor online conversations,
schedule and distribute content, manage audience interactions,
and track performance efficiently. Designed for those handling
fundamental social media operations, this plan helps streamline
workflows and enhance strategy with simple yet effective tools.
Ideal for businesses seeking a solid foundation in scalable, AIenhanced social media management
- Cross Module
- Social Publishing and Engagement
- Social Listening
Zoho Social
FREE
$0.00
(Forever free. No ads, of course.)
- 1 Team Member
- 1 Brand
- 6 Channels: Facebook Pages, X Profiles, Instagram Business Profiles, LinkedIn Profiles, LinkedIn Company Pages, Google Business Profile
Free Trial
Sprinklr Social
Free Trial is available
Zoho Social
Free Trial is available
Ratings
Meets Requirements
8.1
971
8.9
2,354
Ease of Use
7.5
988
9.2
2,368
Ease of Setup
7.0
594
9.2
1,623
Ease of Admin
7.3
432
9.2
1,498
Quality of Support
7.7
912
8.7
1,912
Has the product been a good partner in doing business?
8.0
417
9.0
1,385
Product Direction (% positive)
7.9
951
9.3
2,285
Features by Category
Social Analytics
7.1
363
8.1(won by 1.0)
698
Feature Not Available
8.5(won by default)
895
8.2
438
8.8(won by 0.6)
938
Feature Not Available
Feature Not Available
Feature Not Available
8.5(won by default)
767
7.1
223
8.3(won by 1.2)
190
7.1
229
8.0(won by 0.9)
181
Reports & Dashboards
8.1
442
8.5(won by 0.4)
820
8.0
441
8.7(won by 0.7)
806
8.2
434
8.8(won by 0.6)
850
Feature Not Available
7.9(won by default)
180
Agentic AI - Social Media Analytics
6.4
39
8.1(won by 1.7)
17
6.5
39
8.1(won by 1.6)
16
6.2
38
8.0(won by 1.8)
16
6.0
38
7.8(won by 1.8)
16
6.5
38
8.2(won by 1.7)
17
Content & Collaboration
8.5
343
9.1
515
8.0
331
8.6
474
7.6
310
8.8
458
7.9
332
8.6
421
7.9
344
8.9
441
7.3
236
8.5
381
Social Management
8.2
561
Feature Not Available
8.5
540
Feature Not Available
Feature Not Available
Feature Not Available
8.3
566
Feature Not Available
7.3
417
Feature Not Available
7.4
243
8.8
377
7.3
201
8.6
232
Agentic AI - Social Media Management
6.4
56
7.6
59
6.6
55
7.8
57
6.5
57
8.3
59
6.3
55
8.0
54
6.5
55
8.1
53
6.4
53
7.8
55
6.4
52
8.1
52
Collection
Feature Not Available
Not enough data
7.4
47
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
56
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Review Management
7.2
10
Not enough data
7.3
10
Not enough data
Moderation
7.8
48
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
46
|
Verified
Not enough data
Use Cases
7.5
46
|
Verified
Not enough data
7.6
45
|
Verified
Not enough data
8.1
52
|
Verified
Not enough data
Administration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
54
|
Verified
Not enough data
8.3
54
|
Verified
Not enough data
7.3
45
|
Verified
Not enough data
Display Options
7.1
44
|
Verified
Not enough data
Feature Not Available
Not enough data
7.2
52
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Content Sharing
7.4
30
Not enough data
7.9
30
Not enough data
7.5
29
Not enough data
Feature Not Available
Not enough data
Content Dashboard
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
7.8
29
Not enough data
Feature Not Available
Not enough data
6.9
28
Not enough data
Feature Not Available
Not enough data
Platform
6.6
27
Not enough data
6.3
29
Not enough data
7.3
28
Not enough data
7.2
27
Not enough data
Agentic AI - Employee Advocacy
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
Monitoring & Listening
8.2
405
Not enough data
7.0
334
Not enough data
8.3
157
Not enough data
8.2
159
Not enough data
7.5
156
Not enough data
7.5
147
Not enough data
Agentic AI - Social Media Listening Tools
6.9
30
Not enough data
6.7
30
Not enough data
6.7
30
Not enough data
6.6
31
Not enough data
7.2
32
Not enough data
Data Management & Analysis
7.1
364
Not enough data
8.3
405
Not enough data
7.9
158
Not enough data
7.7
149
Not enough data
Content
8.0
57
Not enough data
7.7
55
Not enough data
8.2
56
Not enough data
7.5
54
Not enough data
Engagement
6.9
53
Not enough data
7.2
52
Not enough data
7.9
53
Not enough data
7.1
50
Not enough data
7.8
52
Not enough data
Social Shopping
Feature Not Available
Not enough data
6.9
50
Not enough data
Feature Not Available
Not enough data
7.3
51
Not enough data
Analytics
Feature Not Available
Not enough data
8.3
52
Not enough data
7.9
51
Not enough data
Generative AI
6.9
133
Not enough data
Feature Not Available
Not enough data
Process
8.2
266
Not enough data
7.7
242
Not enough data
8.2
248
Not enough data
Channels
7.5
196
Not enough data
8.7
279
Not enough data
7.5
189
Not enough data
6.8
177
Not enough data
7.3
185
Not enough data
Insight
7.6
199
Not enough data
8.4
276
Not enough data
7.9
223
Not enough data
7.7
233
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Social and Zoho Social are categorized as Social Media Analytics, Social Media Suites, and Social Media Management
Unique Categories
Sprinklr Social is categorized as Conversational Commerce Platforms, Social Commerce Platforms, SAP Store, Employee Advocacy, Social Customer Service, Social Media Listening Tools, Review Management, and AI Customer Support Agents
Zoho Social has no unique categories
Reviews
Reviewers' Company Size
Sprinklr Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.9%
Information Technology and Services
5.8%
Retail
4.7%
Financial Services
4.5%
Consumer Services
4.2%
Other
65.8%
Marketing and Advertising
14.1%
Information Technology and Services
6.9%
Real Estate
3.5%
Education Management
3.2%
Retail
3.1%
Other
69.1%
Discussions
What is the best way to find hashtags that are getting traffic.
1 Comment
TS
semrush.com is Great!
You pay for what ya get if ya get meRead more
Sprinklr Social has no more discussions with answers
How do I make the most of Reporting and sharing Analytics with clients?
2 Comments
BN
The Zoho reports are easy to understand + look great. You can download them as PDF. As long as you're performing, your clients will have a clear picture of...Read more
How do I use the repeat post option?
2 Comments
PE
Hi Salman, you can enable and use the Repeat Scheduler when scheduling your posts from 'New Post' publishing window in Zoho Social. This feature will allow...Read more
Better Reporting Please
2 Comments
PE
Hi Andy, the Reports in Zoho Social can only be generated for up to 95 days in the past. We already have plans to increase the date-range to generate...Read more
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