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- Sprinklr Service
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- Sprinklr Service-vs-Sprout Social
Compare Sprinklr Service and Sprout Social 
At a Glance
Market Segments
Enterprise (40.5% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Starting at $199.00 1 user/per month (billed annually)
Sprinklr Service
Star Rating
(496)4.3 out of 5
Market Segments
Enterprise (40.5% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSprout Social
Star Rating
(3,822)4.4 out of 5
Market Segments
Small-Business (46.2% of reviews)
Entry-Level Pricing
Starting at $199.00 1 user/per month (billed annually)
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sprout Social excels in Content Calendar management with a score of 9.1, allowing for seamless scheduling and planning of social media posts, while Sprinklr Service falls slightly behind with a score of 8.0 in this area.
- Reviewers mention that Sprout Social offers superior Social Analytics capabilities, particularly in Post Performance tracking, which scored 8.8, compared to Sprinklr Service's lower score of 7.4 in Paid Campaign Tracking.
- G2 users highlight that Sprout Social provides a more user-friendly Ticket Creation User Experience with a score of 8.6, whereas Sprinklr Service has not received as favorable feedback in this area, indicating potential challenges in user experience.
- Users on G2 report that Sprinklr Service shines in AI Text Generation with a score of 8.8, showcasing its advanced capabilities in automating content creation, while Sprout Social lags behind with a score of 7.9.
- Reviewers mention that Sprout Social has a robust Knowledge Base feature, scoring 8.9, which aids users in finding information quickly, while Sprinklr Service has a slightly lower score of 7.9 in this aspect.
- Users say that Sprinklr Service offers better Compliance features, scoring 9.2, which is crucial for enterprises needing stringent data governance, while Sprout Social scores 9.0, indicating a strong but slightly less comprehensive offering.
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Customer Self-Service
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Customer Self-Service
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Pricing
Entry-Level Pricing
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Sprout Social
Standard
Starting at $199.00
1 user/per month (billed annually)
- 5 social profiles
- All-in-one social inbox
- Social content calendar
Free Trial
Sprinklr Service
Free Trial is available
Sprout Social
Free Trial is available
Ratings
Meets Requirements
8.6
403
8.5
3,398
Ease of Use
8.4
414
8.8
3,431
Ease of Setup
8.0
286
8.7
2,012
Ease of Admin
8.2
167
8.8
1,588
Quality of Support
8.3
389
8.7
3,048
Has the product been a good partner in doing business?
8.8
169
8.8
1,552
Product Direction (% positive)
8.8
407
8.9
3,333
Features by Category
Ticket and Case Management
8.6
47
|
Verified
Not enough data
8.4
48
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
7.9
48
|
Verified
Not enough data
7.9
43
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.1
46
|
Verified
Not enough data
8.1
49
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.0
42
|
Verified
Not enough data
7.8
43
|
Verified
Not enough data
7.7
47
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
6.7
36
Not enough data
Platform
7.7
46
|
Verified
Not enough data
7.9
88
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
8.0
50
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.8
56
|
Verified
Not enough data
Social Analytics
Not enough data
7.9(won by default)
1701
Not enough data
8.0(won by default)
1884
Not enough data
8.8(won by default)
2045
Not enough data
7.4(won by default)
1368
Not enough data
7.4(won by default)
1385
Not enough data
7.7(won by default)
1140
Not enough data
7.4(won by default)
1081
Reports & Dashboards
Not enough data
8.1(won by default)
1899
Not enough data
8.7(won by default)
1972
Not enough data
8.5(won by default)
1815
Not enough data
Feature Not Available
Dialing Options
8.8
16
Not enough data
8.8
15
Not enough data
8.9
15
Not enough data
Agent Tools
8.7
15
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
8.8
15
Not enough data
Automation
8.8
15
Not enough data
8.4
15
Not enough data
8.9
14
Not enough data
8.6
14
Not enough data
8.5
14
Not enough data
Administration
9.0
39
Not enough data
8.8
36
Not enough data
8.7
37
Not enough data
Knowledge Management
8.9
37
Not enough data
9.0
35
Not enough data
9.1
41
Not enough data
Compliance
9.0
37
Not enough data
9.1
37
Not enough data
9.2
34
Not enough data
8.7
34
Not enough data
Customer Support
8.7
35
Not enough data
8.9
33
Not enough data
8.5
35
Not enough data
Data Security
9.0
34
Not enough data
9.0
34
Not enough data
9.1
37
Not enough data
9.0
35
Not enough data
Administration
9.0
35
Not enough data
9.1
34
Not enough data
8.9
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
5.7
21
Not enough data
6.0
23
Not enough data
5.6
19
Not enough data
6.3
20
Not enough data
Agent Performance Management
6.3
22
Not enough data
5.5
19
Not enough data
6.4
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
8.9
24
Not enough data
9.0
22
Not enough data
9.2
22
Not enough data
Engagement
9.1
24
Not enough data
9.1
23
Not enough data
8.8
22
Not enough data
Performance
8.9
24
Not enough data
9.4
21
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
7.0
112
Not enough data
8.5
113
Not enough data
8.1
107
Not enough data
7.7
112
Not enough data
7.7
105
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
7.6
110
Not enough data
7.7
104
Not enough data
7.5
106
Not enough data
7.7
105
Not enough data
7.0
105
Not enough data
7.4
110
Not enough data
7.8
102
Not enough data
8.1
103
Not enough data
Administrative
8.0
104
Not enough data
7.9
102
Not enough data
8.6
113
Not enough data
8.0
104
Not enough data
8.1
115
Not enough data
Content & Collaboration
Not enough data
9.0
1684
Not enough data
8.0
1502
Not enough data
8.3
1543
Not enough data
8.1
1467
Not enough data
8.4
1570
Not enough data
Feature Not Available
Social Management
Not enough data
8.7
2667
Not enough data
8.9
2658
Not enough data
8.2
2317
Not enough data
8.6
2620
Not enough data
Feature Not Available
Not enough data
8.1
1398
Not enough data
7.7
992
Responses
8.6
47
Not enough data
8.7
47
Not enough data
8.8
47
Not enough data
8.7
45
Not enough data
8.3
44
Not enough data
Platform
8.7
44
Not enough data
8.5
46
Not enough data
8.5
46
Not enough data
8.7
45
Not enough data
8.3
42
Not enough data
8.4
46
Not enough data
8.1
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
9.4
25
Not enough data
8.7
25
Not enough data
8.6
27
Not enough data
8.4
26
Not enough data
8.3
25
Not enough data
Administration
8.1
28
Not enough data
8.9
27
Not enough data
8.9
28
Not enough data
8.5
26
Not enough data
8.5
29
Not enough data
Monitoring & Listening
Not enough data
8.6
1376
Not enough data
7.1
920
Not enough data
8.3
680
Not enough data
8.1
665
Not enough data
7.9
642
Not enough data
8.1
669
Data Management & Analysis
Not enough data
7.6
686
Not enough data
8.7
1444
Not enough data
8.2
710
Not enough data
8.0
619
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.0
67
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
7.6
62
Not enough data
8.3
65
Not enough data
7.2
64
Not enough data
Internal Use
7.9
88
|
Verified
Not enough data
8.4
72
|
Verified
Not enough data
8.3
67
Not enough data
8.7
68
Not enough data
8.3
67
|
Verified
Not enough data
8.2
73
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
7.9
39
Not enough data
7.9
42
Not enough data
7.5
40
Not enough data
8.1
40
Not enough data
7.6
40
Not enough data
Self-Service Platform
8.1
42
Not enough data
7.4
39
Not enough data
7.4
40
Not enough data
7.7
41
Not enough data
Generative AI
Feature Not Available
7.5
431
Feature Not Available
7.3
424
Process
8.4
204
8.6
996
7.9
202
8.2
795
8.2
204
7.9
562
Channels
7.7
182
Feature Not Available
8.9
220
9.0
1051
7.5
174
Feature Not Available
7.1
167
Feature Not Available
8.0
176
Feature Not Available
Insight
7.9
190
7.6
686
8.4
209
8.6
978
8.2
188
Feature Not Available
7.8
184
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and Sprout Social are categorized as Social Customer Service
Unique Categories
Sprinklr Service is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Chatbots, Live Chat, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, Auto Dialer, and Conversation Intelligence
Sprout Social is categorized as Social Media Analytics, Social Media Suites, Social Media Management, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.0%
Consumer Services
10.6%
Financial Services
5.6%
Insurance
5.2%
Information Technology and Services
5.2%
Other
62.4%
Marketing and Advertising
21.4%
Non-Profit Organization Management
6.3%
Higher Education
4.8%
Information Technology and Services
3.7%
Financial Services
3.5%
Other
60.4%
Most Helpful Reviews
Sprinklr Service
Most Helpful Favorable Review
john p.
Verified User in Computer Software
Sprinklr is a powerful platform with a various features. Among others, they provide nice tools to manage all of customers voice, feedback and complaints without delay or hassle. With their intelligent service such as automated conversation routing,...
Most Helpful Critical Review
Verified User in Entertainment
The tool tends to be overly complex and has a lot of rules. The rules make it difficult for the client to customize themselves. Changing rules can also break others at times too.
Sprout Social
Most Helpful Favorable Review
Stephany S.
Verified User in Gambling & Casinos
The incredibly clean UI makes this tool a breeze to use for daily social media monitoring. Up to 50 different channels can be added to the platform, making it very easy for a community manager to respond quickly for multiple brands. Teams also have the...
Most Helpful Critical Review
Mateusz P.
Verified User in Sporting Goods
Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check. Secondly, the...
john p.
Verified User in Computer Software
Sprinklr is a powerful platform with a various features. Among others, they provide nice tools to manage all of customers voice, feedback and complaints without delay or hassle. With their intelligent service such as automated conversation routing,...
Stephany S.
Verified User in Gambling & Casinos
The incredibly clean UI makes this tool a breeze to use for daily social media monitoring. Up to 50 different channels can be added to the platform, making it very easy for a community manager to respond quickly for multiple brands. Teams also have the...
Verified User in Entertainment
The tool tends to be overly complex and has a lot of rules. The rules make it difficult for the client to customize themselves. Changing rules can also break others at times too.
Mateusz P.
Verified User in Sporting Goods
Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check. Secondly, the...
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Is there a place of education for users?
6 comments
EC
I'm sorry, but the text you provided is a URL, which does not contain any content in an unknown language for translation. If you have a specific text in an...Read more
How can I access a more affordable reasonably priced membership with Sprout Social
3 comments
RS
Feel free to chat us directly at Sprout and we can get you in touch with a team member who can walk through your specific use case for you and the best...Read more
Is Sprout Social legit?
3 comments
JG
Definitely! Very useful and intuitive platform to manage and analyze social media.Read more
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