Compare Sprinklr Service and Sprout Social 
At a Glance
Market Segments
Enterprise (40.4% of reviews)
Small-Business (45.8% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Starting at $199.00 1 user/per month (billed annually)
Sprinklr Service
Star Rating
(498)4.3 out of 5
Market Segments
Enterprise (40.4% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSprout Social
Star Rating
(3,915)4.4 out of 5
Market Segments
Small-Business (45.8% of reviews)
Entry-Level Pricing
Starting at $199.00 1 user/per month (billed annually)
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sprout Social excels in Content Calendar management with a score of 9.1, allowing for seamless scheduling and planning of social media posts, while Sprinklr Service falls slightly behind with a score of 8.0 in this area.
- Reviewers mention that Sprout Social offers superior Social Analytics capabilities, particularly in Post Performance tracking, which received an impressive score of 8.8, compared to Sprinklr Service's lower score of 8.6 in Social Engagement.
- G2 users highlight that Sprout Social provides a more user-friendly Ticket Creation User Experience with a score of 8.6, whereas Sprinklr Service has a lower score of 7.9 for its Tickets feature, indicating a more cumbersome process.
- Users on G2 report that Sprinklr Service shines in Social Publishing with a score of 9.0, which is higher than Sprout Social's score of 8.9, suggesting that it may offer more robust features for managing social media content.
- Reviewers mention that Sprout Social has a more effective Response Automation feature, scoring 7.9, while Sprinklr Service has room for improvement in this area, indicating that users may find Sprout Social's automation tools more reliable.
- Users say that Sprinklr Service provides better Compliance features, scoring 9.2, which is crucial for enterprises needing to adhere to strict regulations, while Sprout Social scores 9.0, showing it also has strong compliance capabilities but slightly less robust than Sprinklr's.
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Pricing
Entry-Level Pricing
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Sprout Social
Standard
Starting at $199.00
1 user/per month (billed annually)
- 5 social profiles
- All-in-one social inbox
- Social content calendar
Free Trial
Sprinklr Service
Free Trial is available
Sprout Social
Free Trial is available
Ratings
Meets Requirements
8.6
404
8.5
3,488
Ease of Use
8.4
415
8.8
3,524
Ease of Setup
8.0
287
8.7
2,098
Ease of Admin
8.2
168
8.8
1,610
Quality of Support
8.3
390
8.7
3,123
Has the product been a good partner in doing business?
8.8
170
8.8
1,572
Product Direction (% positive)
8.8
408
8.9
3,424
Features by Category
Ticket and Case Management
8.6
47
|
Verified
Not enough data
8.4
48
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
7.9
48
|
Verified
Not enough data
7.9
43
|
Verified
Not enough data
8.3
48
|
Verified
Not enough data
8.1
46
|
Verified
Not enough data
8.1
49
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.0
42
|
Verified
Not enough data
7.8
43
|
Verified
Not enough data
7.7
47
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
6.7
36
Not enough data
Platform
7.7
46
|
Verified
Not enough data
7.9
89
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
8.0
50
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.8
56
|
Verified
Not enough data
Social Analytics
Not enough data
7.9(won by default)
1763
Not enough data
7.9(won by default)
1946
Not enough data
8.8(won by default)
2106
Not enough data
7.4(won by default)
1428
Not enough data
7.4(won by default)
1447
Not enough data
7.7(won by default)
1202
Not enough data
7.4(won by default)
1141
Reports & Dashboards
Not enough data
8.1(won by default)
1961
Not enough data
8.6(won by default)
2035
Not enough data
8.5(won by default)
1878
Not enough data
Feature Not Available
Dialing Options
8.8
16
Not enough data
8.8
15
Not enough data
8.9
15
Not enough data
Agent Tools
8.7
15
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
8.8
15
Not enough data
Automation
8.8
15
Not enough data
8.4
15
Not enough data
8.9
14
Not enough data
8.6
14
Not enough data
8.5
14
Not enough data
Administration
9.0
39
Not enough data
8.8
36
Not enough data
8.7
37
Not enough data
Knowledge Management
8.9
37
Not enough data
9.0
35
Not enough data
9.1
41
Not enough data
Compliance
9.0
37
Not enough data
9.1
37
Not enough data
9.2
34
Not enough data
8.7
34
Not enough data
Customer Support
8.7
35
Not enough data
8.9
33
Not enough data
8.5
35
Not enough data
Data Security
9.0
34
Not enough data
9.0
34
Not enough data
9.1
37
Not enough data
9.0
35
Not enough data
Administration
9.0
35
Not enough data
9.1
34
Not enough data
8.9
36
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
5.7
21
Not enough data
6.0
23
Not enough data
5.6
19
Not enough data
6.3
20
Not enough data
Agent Performance Management
6.3
22
Not enough data
5.5
19
Not enough data
6.4
23
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
8.9
24
Not enough data
9.0
22
Not enough data
9.2
22
Not enough data
Engagement
9.1
24
Not enough data
9.1
23
Not enough data
8.8
22
Not enough data
Performance
8.9
24
Not enough data
9.4
21
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
7.0
113
Not enough data
8.5
114
Not enough data
8.1
108
Not enough data
7.7
113
Not enough data
7.7
106
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
7.6
111
Not enough data
7.7
105
Not enough data
7.5
107
Not enough data
7.7
106
Not enough data
7.0
105
Not enough data
7.4
110
Not enough data
7.8
102
Not enough data
8.1
103
Not enough data
Administrative
8.0
104
Not enough data
7.9
103
Not enough data
8.6
114
Not enough data
8.0
105
Not enough data
8.1
116
Not enough data
Content & Collaboration
Not enough data
9.0
1756
Not enough data
8.0
1573
Not enough data
8.3
1614
Not enough data
8.1
1537
Not enough data
8.4
1640
Not enough data
Feature Not Available
Social Management
Not enough data
8.7
2741
Not enough data
8.9
2732
Not enough data
8.2
2390
Not enough data
8.6
2694
Not enough data
Feature Not Available
Not enough data
8.1
1471
Not enough data
7.7
1066
Responses
8.6
48
Not enough data
8.7
48
Not enough data
8.8
48
Not enough data
8.8
46
Not enough data
8.4
45
Not enough data
Platform
8.7
45
Not enough data
8.4
47
Not enough data
8.5
47
Not enough data
8.6
46
Not enough data
8.2
43
Not enough data
8.3
47
Not enough data
8.2
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Workforce Management
9.4
25
Not enough data
8.7
25
Not enough data
8.6
27
Not enough data
8.4
26
Not enough data
8.3
25
Not enough data
Administration
8.1
28
Not enough data
8.9
27
Not enough data
8.9
28
Not enough data
8.5
26
Not enough data
8.5
29
Not enough data
Monitoring & Listening
Not enough data
8.6
1395
Not enough data
7.1
939
Not enough data
8.3
699
Not enough data
8.1
684
Not enough data
7.9
661
Not enough data
8.1
688
Data Management & Analysis
Not enough data
7.6
706
Not enough data
8.7
1464
Not enough data
8.2
729
Not enough data
8.0
638
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.0
68
|
Verified
Not enough data
8.4
76
|
Verified
Not enough data
7.6
63
Not enough data
8.2
66
Not enough data
7.2
65
Not enough data
Internal Use
7.9
89
|
Verified
Not enough data
8.4
73
|
Verified
Not enough data
8.2
68
Not enough data
8.6
69
Not enough data
8.2
68
|
Verified
Not enough data
8.1
74
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
7.8
40
Not enough data
7.8
43
Not enough data
7.4
41
Not enough data
8.1
41
Not enough data
7.6
41
Not enough data
Self-Service Platform
8.0
43
Not enough data
7.5
40
Not enough data
7.4
41
Not enough data
7.7
42
Not enough data
Generative AI
Feature Not Available
7.5
456
Feature Not Available
7.3
449
Process
8.4
205
8.6
1023
7.9
203
8.2
821
8.3
205
7.9
588
Channels
7.8
183
Feature Not Available
8.9
221
9.0
1077
7.5
175
Feature Not Available
7.1
168
Feature Not Available
8.0
177
Feature Not Available
Insight
7.9
191
7.6
712
8.4
210
8.6
1005
8.2
189
Feature Not Available
7.8
185
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and Sprout Social are categorized as Social Customer Service
Unique Categories
Sprinklr Service is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Chatbots, Live Chat, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, Auto Dialer, and Conversation Intelligence
Sprout Social is categorized as Social Media Analytics, Social Media Suites, Social Media Management, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprout Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.0%
Consumer Services
10.6%
Financial Services
5.6%
Information Technology and Services
5.4%
Insurance
5.2%
Other
62.2%
Marketing and Advertising
21.1%
Non-Profit Organization Management
6.2%
Higher Education
4.7%
Information Technology and Services
3.9%
Financial Services
3.4%
Other
60.6%
Most Helpful Reviews
Sprinklr Service
Most Helpful Favorable Review
Sarah M.
Verified User in Consumer Electronics
What I appreciate the most about Sprinklr is how user-friendly it is. Once you understand the features, it is pretty intuitive. I think the interface is also really easy to look and and extract data from.
Most Helpful Critical Review
Verified User in Consulting
It's not the easiest to dive deep into the social listening data.
Sprout Social
Most Helpful Favorable Review
Stephany S.
Verified User in Gambling & Casinos
The incredibly clean UI makes this tool a breeze to use for daily social media monitoring. Up to 50 different channels can be added to the platform, making it very easy for a community manager to respond quickly for multiple brands. Teams also have the...
Most Helpful Critical Review
Mateusz P.
Verified User in Sporting Goods
Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check. Secondly, the...
Sarah M.
Verified User in Consumer Electronics
What I appreciate the most about Sprinklr is how user-friendly it is. Once you understand the features, it is pretty intuitive. I think the interface is also really easy to look and and extract data from.
Stephany S.
Verified User in Gambling & Casinos
The incredibly clean UI makes this tool a breeze to use for daily social media monitoring. Up to 50 different channels can be added to the platform, making it very easy for a community manager to respond quickly for multiple brands. Teams also have the...
Verified User in Consulting
It's not the easiest to dive deep into the social listening data.
Mateusz P.
Verified User in Sporting Goods
Firstly, the features are a bit lacking. Sprout Social pulls @mentions and #hashtags into the feed but photo tags and other social media tags are not pulled in by Sprout Social requiring you to log into each social media channel and check. Secondly, the...
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Is there a place of education for users?
6 comments
EC
I'm sorry, but the text you provided is a URL, which does not contain any content in an unknown language for translation. If you have a specific text in an...Read more
How can I access a more affordable reasonably priced membership with Sprout Social
3 comments
RS
Feel free to chat us directly at Sprout and we can get you in touch with a team member who can walk through your specific use case for you and the best...Read more
Is Sprout Social legit?
3 comments
JG
Definitely! Very useful and intuitive platform to manage and analyze social media.Read more
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