Compare Smaply and TheyDo 
- Users report that Smaply excels in Journey Mapping with a score of 9.3, highlighting its intuitive interface and comprehensive features that allow for detailed visualizations of customer journeys. In contrast, TheyDo's journey mapping capabilities are rated lower, with users mentioning a lack of depth in this area.
- Reviewers mention that Smaply offers superior Templates with a score of 9.5, making it easier for users to create and customize their projects. TheyDo, however, has a lower score of 7.7, with users noting that its templates are less flexible and harder to adapt to specific needs.
- G2 users highlight Smaply's strong performance in Multi-user Access and Collaboration, scoring 9.8, which facilitates teamwork and project sharing effectively. Conversely, TheyDo's collaboration features are rated at 8.1, with reviewers indicating that real-time collaboration can be cumbersome.
- Users on G2 report that Smaply's Exporting capabilities are robust, scoring 9.5, allowing for seamless data sharing and integration with other tools. TheyDo, with a score of 6.5, has been criticized for its limited exporting options, which can hinder workflow efficiency.
- Reviewers mention that Smaply's Quality of Support is exceptional, achieving a perfect score of 10.0, with many users praising the responsiveness and helpfulness of the support team. In contrast, TheyDo's support is rated at 8.5, with some users expressing frustration over slower response times.
- Users say that Smaply's Product Direction is highly positive, scoring 10.0, indicating a strong commitment to continuous improvement and user feedback. TheyDo, while still positive at 9.4, has users expressing concerns about the pace of new feature releases and updates.
- 1 personal workspace
- 10 maps
- 10 personas
Easy way to Map member journey and put a lot of information in one place
I was looking for some pre-created examples for different verticals as a starting point. The tool provides lots of flexibility but is a bit challenging to learn on you own. Hence, some canned examples that have worked in the field would be very helpful to...
TheyDo is great at creating scalable journeys without the hassle of managing the design, while seamlessly integrating opportunties and insight
The instructions are not intuitive as you try to create customer journey. Tool Tips with examples and some sample journey as pre-created would be helpful.
Easy way to Map member journey and put a lot of information in one place
TheyDo is great at creating scalable journeys without the hassle of managing the design, while seamlessly integrating opportunties and insight
I was looking for some pre-created examples for different verticals as a starting point. The tool provides lots of flexibility but is a bit challenging to learn on you own. Hence, some canned examples that have worked in the field would be very helpful to...
The instructions are not intuitive as you try to create customer journey. Tool Tips with examples and some sample journey as pre-created would be helpful.
