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Compare ServiceTitan and Successware 
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At a Glance
Market Segments
Small-Business (65.0% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceTitan
Star Rating
(339)4.5 out of 5
Market Segments
Small-Business (65.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceTitanSuccessware
Star Rating
(31)4.0 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuccesswareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Successware excels in its calendar feature, scoring 9.1, which allows for efficient scheduling and management of appointments, while ServiceTitan's calendar functionality received a lower score of 7.4, indicating potential room for improvement in this area.
- Reviewers mention that ServiceTitan shines in client notifications, achieving a score of 8.5, which enhances customer communication and engagement, whereas Successware's client notifications scored only 6.4, suggesting that users may find it less effective in keeping clients informed.
- G2 users highlight that Successware's invoicing feature is robust, with a score of 8.9, making it easier for businesses to manage billing, while ServiceTitan's invoicing received a score of 8.6, indicating that both products perform well, but Successware has a slight edge in this critical area.
- Users on G2 report that ServiceTitan's dispatch feature is highly rated at 8.8, providing effective job assignment capabilities, while Successware's dispatch scored slightly lower at 8.6, suggesting that both products are strong but ServiceTitan may offer a more streamlined experience.
- Reviewers mention that Successware's ease of use is rated at 6.9, which may present challenges for new users, while ServiceTitan boasts a higher score of 8.5, indicating a more user-friendly interface that could lead to quicker adoption and less training time.
- Users say that both products have been good partners in business, each scoring 8.7 in this area, reflecting a strong commitment to customer satisfaction and support, but the overall user experience may vary based on specific feature strengths.
Pricing
Entry-Level Pricing
ServiceTitan
No pricing availableSuccessware
No pricing availableFree Trial
ServiceTitan
No trial information availableSuccessware
No trial information availableRatings
Meets Requirements
8.8
281
7.8
24
Ease of Use
8.5
285
6.9
24
Ease of Setup
6.9
213
6.9
13
Ease of Admin
8.1
192
7.5
14
Quality of Support
7.8
276
7.9
26
Has the product been a good partner in doing business?
8.7
193
8.7
14
Product Direction (% positive)
9.1
276
6.9
26
Features by Category
Generative AI
7.9
82
Not enough data
6.8
78
Not enough data
Before the Job
7.4
182
9.1
21
8.9
200
8.6
25
8.4
195
9.2
22
8.4
190
8.8
20
On the Job
8.6
196
7.8
24
7.8
198
7.9
21
7.3
180
7.7
17
8.5
201
6.4
21
8.1
170
6.9
14
After the Job
8.4
200
8.4
24
8.3
198
8.0
22
8.7
198
8.9
22
7.9
181
8.5
13
Agentic AI - Field Service Management
4.6
16
Not enough data
4.7
16
Not enough data
4.8
16
Not enough data
Categories
Categories
Shared Categories
ServiceTitan and Successware are categorized as Field Service Management
Unique Categories
ServiceTitan is categorized as Pest Control and HVAC
Successware has no unique categories
Reviews
Reviewers' Company Size
ServiceTitan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Successware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
36.5%
Consumer Services
24.0%
Utilities
4.6%
Marketing and Advertising
4.0%
Accounting
3.6%
Other
27.4%
Consumer Services
33.3%
Construction
33.3%
Facilities Services
10.0%
Telecommunications
6.7%
Professional Training & Coaching
3.3%
Other
13.3%
Discussions
Is it easy to migrate to ServiceTitan?
4 Comments
TB
It is if you dedicate the time and information needed to do so. Its the effort you put in that really makes the difference. Read more
What is ServiceTitan?
2 Comments
MS
ServiceTitan is a field service management software system and performs above all others!Read more
A way to make estimates in the office without first attaching them to an appointment?
1 Comment
MB
If you go into the customer and location (as if you were booking an appt) there's an option at the bottom to either book an appointment or create an...Read more
Successware has no discussions with answers
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