Compare Sendbird and Twilio 
- Users report that Twilio excels in API flexibility with a score of 9.2, allowing for seamless integration with various platforms, while Sendbird, although strong, has a slightly lower score of 8.8 in this area.
- Reviewers mention that Sendbird shines in ease of use, scoring 9.1 compared to Twilio's 8.4, making it a more user-friendly option for those new to communication software.
- G2 users highlight that Twilio's communication varieties score 8.4, but Sendbird outperforms with a score of 8.8, indicating a broader range of communication options available for users.
- Users on G2 report that Sendbird's quality of support is notably higher at 9.3, while Twilio's support quality is rated at 8.0, suggesting that Sendbird may provide a better support experience for its users.
- Reviewers say that Twilio's data security is rated at 9.4, which is impressive, but Sendbird also performs well with a score of 8.7, indicating both platforms prioritize user data protection.
- Users report that Sendbird's customization options are rated at 8.8, allowing for tailored experiences, while Twilio's customization is slightly lower at 8.7, suggesting Sendbird may offer more flexibility in this area.
- Messaging essentials
- Basic moderation
- Ticketed support
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate...
Twilio is simply amazing. In a matter of a few minutes you can integrate a complete SMS & Phone solution into your app. The documentation is very complete, the guides goes from the very basic to advanced setups and the community around Twilio are very...
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and...
Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US...
