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Compare Scribe and livepro Knowledge Management 
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At a Glance
Market Segments
Small-Business (51.8% of reviews)
Mid-Market (58.0% of reviews)
Entry-Level Pricing
Free
Free Trial 50 Seats Per Month
Scribe
Star Rating
(691)4.8 out of 5
Market Segments
Small-Business (51.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing planslivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scribe excels in user-friendliness, making it easy for users to navigate its features. Many users appreciate how straightforward it is to capture and edit processes, with one user noting, "Makes documenting processes on the fly so easy and convenient."
- Users say that livepro Knowledge Management stands out for its ability to streamline information access in contact centers. Reviewers highlight its effectiveness in reducing chaos, with one stating it became the "Google" for their organization, allowing agents to find information quickly without getting lost in chats.
- According to verified reviews, livepro Knowledge Management offers superior ease of setup and administration, with users praising its intuitive design. One user mentioned, "It is easy to create and maintain pieces of knowledge," indicating a smooth onboarding experience.
- Reviewers mention that while Scribe is user-friendly, it may not match the depth of knowledge management features that livepro provides. Users of livepro appreciate the varied page construction options, which help in building a comprehensive knowledge library tailored to their team's needs.
- G2 reviewers highlight the quality of support provided by livepro Knowledge Management, with a perfect score in this area. Users have expressed satisfaction with the support they receive, which enhances their overall experience and confidence in using the software.
- Users report that Scribe, while effective for small businesses, may not cater as well to mid-market needs compared to livepro. The latter's focus on building a centralized knowledge base has been particularly beneficial for teams looking to integrate their resources seamlessly, as noted by a user who appreciated the integration with their phone system.
Pricing
Entry-Level Pricing
Scribe
Basic
Free
Create and share step-by-step documentation for any process from your browser.
- Works with any web app
- Quick customization
- Shareable with link & embed
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Scribe
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.2
617
9.6
62
Ease of Use
9.4
625
9.7
63
Ease of Setup
9.5
575
9.2
50
Ease of Admin
9.4
285
9.1
48
Quality of Support
9.3
310
9.8
60
Has the product been a good partner in doing business?
9.4
264
10.0
46
Product Direction (% positive)
9.5
604
9.8
58
Features by Category
Administration
Not enough data
9.4
18
Not enough data
8.9
16
Not enough data
9.3
16
Knowledge Management
Not enough data
9.7
17
Not enough data
9.7
12
Not enough data
9.2
12
Compliance
Not enough data
9.8
16
Not enough data
9.8
15
Not enough data
9.8
14
Not enough data
9.4
15
Customer Support
Not enough data
9.6
12
Not enough data
8.5
11
Not enough data
9.5
13
Data Security
Not enough data
9.7
11
Not enough data
9.5
11
Not enough data
9.8
16
Not enough data
9.4
11
Administration
Not enough data
9.5
10
Not enough data
9.6
13
Not enough data
9.9
14
Generative AI
Not enough data
9.3
5
Guide Options
8.2
413
9.2
17
8.5
409
8.7
14
7.7
403
9.1
18
7.8
407
8.0
15
8.2
399
9.0
14
Guide Tools
8.0
395
9.3
14
8.3
399
9.3
15
8.6
409
9.1
16
7.9
387
8.9
17
Access Options
7.1
368
8.0
10
7.6
372
8.2
12
8.0
375
9.5
18
Platform Basics
9.6
388
Not enough data
Feature Not Available
Not enough data
8.7
377
Not enough data
Platform Content
8.4
193
Not enough data
8.1
368
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.7
372
Not enough data
8.4
357
Not enough data
Agentic AI - Screen and Video Capture
7.8
127
Not enough data
Task Tracking
8.0
328
Not enough data
7.5
321
Not enough data
8.1
324
Not enough data
Checklist Options
Feature Not Available
Not enough data
7.5
312
Not enough data
8.5
328
Not enough data
Software Availability
7.8
326
Not enough data
8.5
324
Not enough data
7.0
311
Not enough data
9.1
338
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.8
10
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Scribe and livepro Knowledge Management are categorized as Work Instructions
Unique Categories
Scribe is categorized as Standard Operating Procedures and Screen and Video Capture
livepro Knowledge Management is categorized as Customer Self-Service, Contact Center Knowledge Base, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Scribe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.8%
Information Technology and Services
7.9%
Financial Services
4.6%
Accounting
4.5%
Non-Profit Organization Management
4.0%
Other
70.3%
Government Administration
17.3%
Financial Services
17.3%
Insurance
16.0%
Consumer Services
7.4%
Telecommunications
4.9%
Other
37.0%
Discussions
Scribe has no discussions with answers
livepro Knowledge Management has no discussions with answers
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