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- SAP SuccessFactors-vs-SMG - Service Management Group
Compare SAP SuccessFactors and SMG - Service Management Group 
At a Glance
Market Segments
Enterprise (70.2% of reviews)
Enterprise (52.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP SuccessFactors
Star Rating
(676)3.9 out of 5
Market Segments
Enterprise (70.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP SuccessFactorsSMG - Service Management Group
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (52.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SMG - Service Management GroupSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP SuccessFactors excels in "Benefits Administration" with a score of 8.9, highlighting its comprehensive features that streamline employee benefits management. In contrast, SMG - Service Management Group received a lower score of 9.7 for "Employee Pulse Surveys," indicating a stronger focus on employee feedback mechanisms.
- Reviewers mention that SAP SuccessFactors has a solid "Compliance" feature with a score of 8.7, which is crucial for organizations needing to adhere to regulations. However, SMG shines in "Survey Customization" with a perfect score of 10.0, showcasing its flexibility in tailoring surveys to meet specific organizational needs.
- G2 users indicate that SAP SuccessFactors offers robust "Performance Management Integration" with a score of 8.6, which is essential for aligning employee performance with business goals. On the other hand, SMG's "Goal and Challenge Creation" feature scored 9.6, suggesting a more effective approach to setting and tracking organizational objectives.
- Users on G2 highlight that SAP SuccessFactors provides strong "Automation" capabilities with a score of 8.5, particularly in "Workflow Automation." In comparison, SMG's "Employee Segmenting" feature received a score of 9.7, indicating superior functionality in categorizing employees for targeted initiatives.
- Reviewers say that SAP SuccessFactors has a decent "Customization" score of 8.2, allowing for some level of tailoring to meet business needs. However, SMG outperforms in "Digital Strategy" with a score of 9.6, suggesting a more advanced approach to integrating digital tools into employee experience management.
- Users report that SAP SuccessFactors has a solid "Interoperability" score of 8.4, which is important for integrating with other systems. Conversely, SMG's "Performance and Reliability" feature scored 9.4, indicating a more dependable platform that users can trust for consistent performance.
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Pricing
Entry-Level Pricing
SAP SuccessFactors
No pricing availableSMG - Service Management Group
No pricing availableFree Trial
SAP SuccessFactors
No trial information availableSMG - Service Management Group
No trial information availableRatings
Meets Requirements
8.2
496
9.1
32
Ease of Use
7.7
503
8.5
32
Ease of Setup
7.0
179
8.2
14
Ease of Admin
7.3
178
8.6
14
Quality of Support
7.6
421
9.3
28
Has the product been a good partner in doing business?
7.7
171
8.7
15
Product Direction (% positive)
7.0
473
8.2
26
Features by Category
Core HR
8.7
130
Not enough data
8.3
102
Not enough data
Feature Not Available
Not enough data
8.4
110
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Automation
8.5
54
Not enough data
Logistics
8.8
52
Not enough data
8.7
52
Not enough data
8.5
50
Not enough data
Management
8.5
49
Not enough data
8.6
53
Not enough data
8.9
60
Not enough data
8.8
56
Not enough data
8.7
54
Not enough data
9.1
58
Not enough data
8.7
58
Not enough data
Monitoring
8.3
46
Not enough data
8.4
48
Not enough data
8.7
54
Not enough data
Customization
8.2
47
Not enough data
8.4
54
Not enough data
HR Content
8.7
50
Not enough data
8.4
48
Not enough data
8.6
49
Not enough data
Logistics
8.5
45
Not enough data
8.7
56
Not enough data
7.8
37
Not enough data
Management
8.2
39
Not enough data
8.8
52
Not enough data
8.5
49
Not enough data
8.6
53
Not enough data
8.6
54
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Basics
8.6
58
Not enough data
8.4
51
Not enough data
8.2
54
Not enough data
Additional Functionality
8.4
57
Not enough data
8.5
48
Not enough data
8.3
50
Not enough data
Content
8.5
48
Not enough data
8.5
51
Not enough data
Recruiting and Onboarding
7.9
109
|
Verified
Not enough data
8.0
107
|
Verified
Not enough data
8.3
114
|
Verified
Not enough data
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Platform Functionality
7.9
109
|
Verified
Not enough data
8.0
110
Not enough data
8.0
107
|
Verified
Not enough data
8.3
114
|
Verified
Not enough data
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Platform
8.3
84
Not enough data
8.2
81
Not enough data
8.4
92
Not enough data
8.3
101
Not enough data
8.4
78
Not enough data
8.6
96
Not enough data
7.9
82
Not enough data
8.1
97
Not enough data
8.3
100
Not enough data
8.4
79
Not enough data
Benchmarking and Equity - Compensation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Analytics
Not enough data
9.2
12
Not enough data
9.4
16
Not enough data
8.8
10
Not enough data
8.8
10
Customization
Not enough data
9.1
11
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
8.3
76
|
Verified
Not enough data
8.1
77
|
Verified
Not enough data
8.6
77
|
Verified
Not enough data
Goals
8.6
82
|
Verified
Not enough data
8.4
76
|
Verified
Not enough data
Feedback
8.2
73
Not enough data
8.2
73
Not enough data
7.9
67
|
Verified
Not enough data
7.7
58
Not enough data
Data
8.1
84
|
Verified
Not enough data
8.4
83
|
Verified
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Career pathing
8.5
11
Not enough data
8.0
11
Not enough data
Opportunity matching
7.9
11
Not enough data
7.7
11
Not enough data
Analytics and integrations
7.6
11
Not enough data
7.7
11
Not enough data
7.3
10
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Core Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
People Analytics - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Improvement - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
8.2
77
Not enough data
8.1
100
Not enough data
7.9
86
Not enough data
7.8
92
Not enough data
7.9
90
Not enough data
Candidate Management
7.7
100
Not enough data
7.8
91
Not enough data
8.0
99
Not enough data
7.9
81
Not enough data
7.6
92
Not enough data
8.2
87
Not enough data
7.7
79
Not enough data
8.0
82
Not enough data
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Platform Content
8.1
73
Not enough data
8.3
81
Not enough data
8.4
83
Not enough data
8.3
65
Not enough data
8.3
76
Not enough data
8.2
72
Not enough data
Platform Additional Functionality
8.4
86
Not enough data
8.2
67
Not enough data
8.4
72
Not enough data
8.3
82
Not enough data
8.5
88
Not enough data
Platform Data
7.9
76
Not enough data
8.1
78
Not enough data
8.4
55
Not enough data
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Recruiting and Onboarding
8.0
107
|
Verified
Not enough data
8.3
118
Not enough data
Course Authoring
7.8
61
Not enough data
Feature Not Available
Not enough data
8.0
77
Not enough data
Feature Not Available
Not enough data
Course Delivery
8.4
80
Not enough data
8.6
83
Not enough data
8.2
79
Not enough data
8.5
80
Not enough data
Course Management
Feature Not Available
Not enough data
8.2
71
Not enough data
8.1
74
Not enough data
8.4
51
Not enough data
LMS Marketplace
7.9
44
Not enough data
8.1
50
Not enough data
Feature Not Available
Not enough data
Interface
7.9
50
Not enough data
8.1
54
Not enough data
Training & eLearning
7.9
87
Not enough data
8.3
89
Not enough data
7.6
75
Not enough data
8.0
73
Not enough data
8.0
76
Not enough data
8.2
85
Not enough data
8.2
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.6
61
9.6
8
8.5
63
9.3
9
8.6
48
9.4
6
Platform Content
8.4
60
9.7
6
8.4
57
10.0
6
8.6
64
9.6
8
8.4
44
9.7
6
Platform Additional Functionality
8.5
58
9.7
5
8.6
64
9.6
8
8.5
62
9.6
8
8.5
57
Not enough data
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Platform Basics
8.2
20
Not enough data
8.4
22
Not enough data
8.3
21
Not enough data
Platform Content
7.9
19
Not enough data
8.6
22
Not enough data
8.6
20
Not enough data
8.4
22
Not enough data
Platform Performance
8.2
22
Not enough data
8.4
19
Not enough data
8.3
22
Not enough data
Platform Additional Functionality
8.6
23
Not enough data
8.3
22
Not enough data
Time Tracking
8.3
36
Not enough data
8.2
32
Not enough data
8.6
33
Not enough data
Client Invoicing
8.1
27
Not enough data
7.9
28
Not enough data
8.4
29
Not enough data
Mobile Time Tracking
8.9
35
Not enough data
Administration
8.9
35
Not enough data
8.8
36
Not enough data
8.6
37
Not enough data
8.6
35
Not enough data
8.8
39
Not enough data
Platform
8.8
38
Not enough data
8.3
33
Not enough data
8.5
34
Not enough data
8.8
37
Not enough data
8.7
38
Not enough data
7.9
32
Not enough data
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Platform
7.6
152
|
Verified
8.1
7
7.8
141
|
Verified
Not enough data
8.0
137
|
Verified
9.3
5
8.2
167
|
Verified
9.2
8
7.9
176
|
Verified
9.4
8
7.8
142
|
Verified
9.3
5
7.6
175
|
Verified
8.1
8
7.7
172
|
Verified
8.1
8
Workforce Management Platform Features
8.3
52
Not enough data
8.5
50
Not enough data
8.7
57
Not enough data
8.8
59
Not enough data
8.5
58
Not enough data
8.6
55
Not enough data
8.6
55
Not enough data
8.6
50
Not enough data
8.1
46
Not enough data
8.7
55
Not enough data
Categories
Categories
Shared Categories
SAP SuccessFactors and SMG - Service Management Group are categorized as Employee Engagement
Unique Categories
SAP SuccessFactors is categorized as Employee Experience, Talent Marketplace Platforms, Recruitment Platforms, Candidate Relationship Management, HR Service Delivery, Time & Attendance, Recruiting Automation, Onboarding, Recruitment Marketing, Applicant Tracking Systems (ATS), Compensation Management, Corporate Learning Management Systems, Time Tracking, Core HR, Workforce Management, Performance Management, HCM Software, and SAP Store
SMG - Service Management Group is categorized as Experience Management and Feedback Analytics
Reviews
Reviewers' Company Size
SAP SuccessFactors
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SMG - Service Management Group
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.7%
Computer Software
8.1%
Human Resources
5.9%
Hospital & Health Care
4.4%
Retail
4.2%
Other
66.6%
Retail
32.0%
Restaurants
28.0%
Food & Beverages
22.0%
Hospitality
4.0%
Hospital & Health Care
2.0%
Other
12.0%
Most Helpful Reviews
SAP SuccessFactors
Most Helpful Favorable Review
James M.
Verified User in Pharmaceuticals
The compensation module is excellent. Employee Central is also quite good.
Most Helpful Critical Review
Mark M.
Verified User in Computer Software
Our HR systems person referred to this tool as "SucksFactors" during onboarding. I think that says it all...frequent crashes, poor purposeless UI, and very difficult to do seemingly simply tasks.
SMG - Service Management Group
Most Helpful Favorable Review
Justin B.
Verified User in Food & Beverages
Being able to read a high volume of guest comments
Most Helpful Critical Review
Verified User in Restaurants
There seems to be a lot of changes on the SMG side to who is on our team. This year, it felt like we needed to communicate and recommunicate questions multiple times in some cases. There were also a few hiccups on SMG's side, that caused us to have to...
James M.
Verified User in Pharmaceuticals
The compensation module is excellent. Employee Central is also quite good.
Justin B.
Verified User in Food & Beverages
Being able to read a high volume of guest comments
Mark M.
Verified User in Computer Software
Our HR systems person referred to this tool as "SucksFactors" during onboarding. I think that says it all...frequent crashes, poor purposeless UI, and very difficult to do seemingly simply tasks.
Verified User in Restaurants
There seems to be a lot of changes on the SMG side to who is on our team. This year, it felt like we needed to communicate and recommunicate questions multiple times in some cases. There were also a few hiccups on SMG's side, that caused us to have to...
Alternatives
Discussions
What is SAP SuccessFactors used for?
1 comment
RS
SAP succuss factor is used for employee data and performance management. it manages database of employee attendance, compensation and recruitment too. You...Read more
SAP SuccessFactors has no more discussions with answers
what is the best way to get the weekly and period reports to send on there own
1 comment
SB
Hello Shawn F. Your Account Management team is available to assist you. They will be happy to help!Read more
How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt
1 comment
SS
Hi Kendra, thanks for reaching out on this issue. If this is still an issue for you, I encourage you to engage with the SMG Support Center at...Read more
SMG - Service Management Group has no more discussions with answers
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