Compare SAP Sales Cloud and Salesforce Sales Cloud 
At a Glance
Market Segments
Enterprise (46.2% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
SAP Sales Cloud
Star Rating
(863)4.1 out of 5
Market Segments
Enterprise (46.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudSalesforce Sales Cloud
Star Rating
(23,219)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while SAP Sales Cloud trails slightly at 8.2. Reviewers mention that Salesforce's intuitive interface makes it easier to manage customer relationships effectively.
- Reviewers mention that Salesforce's Opportunity & Pipeline Management feature is highly rated at 8.7, compared to SAP's 8.2. Users on G2 appreciate the visual pipeline tools in Salesforce that help in tracking sales progress seamlessly.
- G2 users highlight that Salesforce's Lead Management capabilities score 8.5, outperforming SAP's 8.4. Users say that Salesforce's lead scoring and nurturing features are particularly effective in converting leads into customers.
- Users report that SAP Sales Cloud offers superior Customer Support with a score of 8.4, slightly ahead of Salesforce's 8.3. Reviewers mention that SAP's support portal is more comprehensive, providing better resources for troubleshooting.
- Reviewers mention that Salesforce's Integrations score of 8.8 is a significant advantage, especially with its seamless Salesforce Integration. Users on G2 appreciate the extensive ecosystem of third-party applications that enhance functionality.
- Users say that SAP Sales Cloud shines in Data Sourcing with a score of 8.7, compared to Salesforce's 8.5. Reviewers report that SAP's data export and sharing tools are more robust, making it easier to manage and analyze data across platforms.
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Pricing
Entry-Level Pricing
SAP Sales Cloud
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
SAP Sales Cloud
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
609
8.8
13,073
Ease of Use
7.8
617
8.1
15,990
Ease of Setup
8.0
309
7.8
7,125
Ease of Admin
8.0
231
7.9
4,129
Quality of Support
8.2
582
8.1
11,365
Has the product been a good partner in doing business?
8.5
232
8.3
4,090
Product Direction (% positive)
8.3
584
8.2
12,752
Features by Category
Sales Force Automation
8.2
399
|
Verified
8.8
9055
|
Verified
8.3
244
8.2
6007
|
Verified
8.2
361
|
Verified
8.7
8786
|
Verified
8.3
381
|
Verified
8.3
9045
|
Verified
8.1
338
|
Verified
8.0
6936
|
Verified
8.1
357
|
Verified
8.2
7229
|
Verified
8.1
360
|
Verified
8.0
6375
|
Verified
8.2
362
|
Verified
8.1
6272
|
Verified
8.2
380
|
Verified
8.3
7029
|
Verified
Marketing Automation
7.8
314
|
Verified
7.9
6292
|
Verified
8.2
241
8.1
6615
|
Verified
8.4
335
|
Verified
8.5
7635
|
Verified
8.1
286
|
Verified
7.9
5059
Customer Support
8.4
347
|
Verified
8.3
6442
|
Verified
8.2
357
|
Verified
8.1
6020
|
Verified
8.2
354
|
Verified
8.2
6416
|
Verified
8.0
319
|
Verified
8.0
5138
|
Verified
8.2
345
|
Verified
8.2
5631
|
Verified
Reporting & Analytics
8.2
395
|
Verified
8.5
8578
|
Verified
8.1
395
|
Verified
8.5
8764
|
Verified
8.2
351
|
Verified
8.2
7076
|
Verified
Mobile & Social
8.1
210
7.9
5272
|
Verified
8.1
157
7.8
4905
|
Verified
7.8
280
|
Verified
7.7
5751
|
Verified
Platform
8.0
238
|
Verified
8.5
3238
|
Verified
8.2
241
|
Verified
8.5
3245
|
Verified
8.5
243
|
Verified
8.6
3271
|
Verified
8.3
210
|
Verified
8.3
2554
|
Verified
8.3
219
|
Verified
8.5
2828
|
Verified
8.3
226
|
Verified
8.1
2858
|
Verified
8.3
243
|
Verified
8.7
3256
|
Verified
8.3
231
|
Verified
8.1
2698
Integration
8.4
242
|
Verified
8.5
2299
|
Verified
8.2
225
|
Verified
8.5
2756
|
Verified
8.1
208
|
Verified
8.5
2605
|
Verified
Generative AI
7.9
81
Feature Not Available
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Organization
Not enough data
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Performance Analysis
Not enough data
8.4
249
Not enough data
8.8
270
Sales Analysis
Not enough data
8.4
250
Not enough data
8.8
264
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Repeatability and Reportability
Not enough data
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
AI and Automation
Not enough data
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Generative AI
Not enough data
Feature Not Available
Call Analytics
Not enough data
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Agent Performance Management
Not enough data
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
8.2
17
Not enough data
7.9
17
CRM Data Enrichment
Not enough data
8.0
23
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
7.8
23
Not enough data
8.4
17
Account Management
Not enough data
7.8
23
Not enough data
7.8
23
Not enough data
7.5
23
Not enough data
8.2
22
Not enough data
8.2
17
Not enough data
8.1
17
Integrations
Not enough data
8.0
111
Not enough data
8.4
112
Not enough data
8.0
112
Not enough data
7.9
109
Not enough data
8.8
112
Branding & Customizatio
Not enough data
8.0
107
Not enough data
8.1
111
Not enough data
8.3
108
Automatic Rules & Configurations
Not enough data
8.3
109
Not enough data
8.2
110
Not enough data
7.9
113
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Territory Management - Sales Planning
Not enough data
8.6
92
Not enough data
8.5
97
Quota & Capacity Management - Sales Planning
Not enough data
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Data Sourcing
8.8
108
8.5
846
8.9
107
8.7
877
8.7
105
8.3
781
9.1
107
8.7
907
8.7
107
8.6
843
Predictive Analytics
8.9
106
8.4
823
8.9
107
8.6
839
8.8
109
8.1
738
9.0
113
8.3
780
Sales Management
8.6
112
8.7
869
8.4
110
8.1
745
8.8
113
8.6
862
9.0
113
8.8
930
Content Management
Not enough data
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Analytics
Not enough data
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Presentation
Not enough data
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Training
Not enough data
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Feedback
Not enough data
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.8
367
Not enough data
8.9
371
Not enough data
8.6
353
Discovery
Not enough data
8.9
374
Not enough data
8.6
369
Not enough data
8.6
350
Management
Not enough data
8.5
340
Not enough data
8.7
359
Platform
Not enough data
8.6
350
Not enough data
8.6
350
Calling
Not enough data
8.7
130
Not enough data
8.5
124
Not enough data
8.8
133
Not enough data
8.8
129
Contacts
Not enough data
8.8
126
Not enough data
8.6
129
Not enough data
8.8
130
Insights
Not enough data
9.0
134
Not enough data
8.7
132
Not enough data
8.2
128
Not enough data
8.5
138
Not enough data
8.4
133
Analytics
Not enough data
8.2
478
Not enough data
8.4
486
Not enough data
8.3
500
Customizations
Not enough data
8.7
530
Not enough data
8.5
498
Not enough data
8.6
535
Not enough data
8.3
480
Not enough data
8.3
507
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Personalization
Not enough data
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Administrative
Not enough data
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Categories
Categories
Shared Categories
SAP Sales Cloud and Salesforce Sales Cloud are categorized as CRM, Sales Analytics, and Sales Platforms
Unique Categories
SAP Sales Cloud has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.6%
Computer Software
5.0%
Accounting
4.8%
Telecommunications
3.2%
Consumer Goods
3.2%
Other
70.2%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
SAP Sales Cloud
Most Helpful Favorable Review
Tom L.
Verified User in Food & Beverages
I've been doing SAP CRM implementations for close to 10 years and I've found it to be a solid product that continues to improve with each new release. SAP does tend to be a little bit slower to roll out new features than some of its competitors, but when...
Most Helpful Critical Review
Barny M.
Verified User in Financial Services
the system is a bit slow to use, to much egg timer action in places
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Tom L.
Verified User in Food & Beverages
I've been doing SAP CRM implementations for close to 10 years and I've found it to be a solid product that continues to improve with each new release. SAP does tend to be a little bit slower to roll out new features than some of its competitors, but when...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Barny M.
Verified User in Financial Services
the system is a bit slow to use, to much egg timer action in places
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Alternatives
Discussions
What is CRM features?
2 comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What is CRM system in SAP?
1 comment
Official Response from SAP Sales Cloud
SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,...Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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