Compare Salesforce Sales Cloud and Zendesk Sunshine 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
No pricing available
Salesforce Sales Cloud
Star Rating
(23,219)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZendesk Sunshine
Star Rating
(42)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
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Salesforce Sales Cloud vs Zendesk Sunshine
When assessing the two solutions, reviewers found Zendesk Sunshine easier to use, set up, and administer. Reviewers also preferred doing business with Zendesk Sunshine overall.
- Salesforce Sales Cloud and Zendesk Sunshine both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Zendesk Sunshine is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Sales Cloud over Zendesk Sunshine.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zendesk Sunshine
No pricing availableFree Trial
Salesforce Sales Cloud
Free Trial is available
Zendesk Sunshine
No trial information availableRatings
Meets Requirements
8.8
13,073
8.8
34
Ease of Use
8.1
15,990
9.1
35
Ease of Setup
7.8
7,125
8.5
19
Ease of Admin
7.9
4,129
9.1
18
Quality of Support
8.1
11,365
8.9
29
Has the product been a good partner in doing business?
8.3
4,090
8.8
17
Product Direction (% positive)
8.2
12,752
7.3
34
Features by Category
Sales Force Automation
8.8
9055
|
Verified
Not enough data
8.2
6007
|
Verified
Not enough data
8.7
8786
|
Verified
Not enough data
8.3
9045
|
Verified
Not enough data
8.0
6936
|
Verified
Not enough data
8.2
7229
|
Verified
Not enough data
8.0
6375
|
Verified
Not enough data
8.1
6272
|
Verified
Not enough data
8.3
7029
|
Verified
Not enough data
Marketing Automation
7.9
6292
|
Verified
Not enough data
8.1
6615
|
Verified
Not enough data
8.5
7635
|
Verified
Not enough data
7.9
5059
Not enough data
Customer Support
8.3
6442
|
Verified
Not enough data
8.1
6020
|
Verified
Not enough data
8.2
6416
|
Verified
Not enough data
8.0
5138
|
Verified
Not enough data
8.2
5631
|
Verified
Not enough data
Reporting & Analytics
8.5
8578
|
Verified
Not enough data
8.5
8764
|
Verified
Not enough data
8.2
7076
|
Verified
Not enough data
Mobile & Social
7.9
5272
|
Verified
Not enough data
7.8
4905
|
Verified
Not enough data
7.7
5751
|
Verified
Not enough data
Platform
8.5
3238
|
Verified
Not enough data
8.5
3245
|
Verified
Not enough data
8.6
3271
|
Verified
Not enough data
8.3
2554
|
Verified
Not enough data
8.5
2828
|
Verified
Not enough data
8.1
2858
|
Verified
Not enough data
8.7
3256
|
Verified
Not enough data
8.1
2698
Not enough data
Integration
8.5
2299
|
Verified
Not enough data
8.5
2756
|
Verified
Not enough data
8.5
2605
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
235
Not enough data
8.8
255
Not enough data
8.8
277
Not enough data
8.6
254
Not enough data
Organization
9.0
313
Not enough data
8.8
305
Not enough data
8.8
299
Not enough data
Performance Analysis
8.4
249
Not enough data
8.8
270
Not enough data
Sales Analysis
8.4
250
Not enough data
8.8
264
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integrated Workflows
8.6
396
Not enough data
8.5
386
Not enough data
8.0
345
Not enough data
8.0
340
Not enough data
8.8
395
Not enough data
8.4
344
Not enough data
8.5
359
Not enough data
Repeatability and Reportability
8.4
360
Not enough data
8.7
379
Not enough data
8.7
375
Not enough data
8.3
362
Not enough data
7.6
296
Not enough data
AI and Automation
8.5
342
Not enough data
8.3
351
Not enough data
8.2
311
Not enough data
7.9
314
Not enough data
7.7
296
Not enough data
Generative AI
Feature Not Available
Not enough data
Call Analytics
8.6
111
Not enough data
8.5
115
Not enough data
8.6
110
Not enough data
8.8
110
Not enough data
Agent Performance Management
8.6
120
Not enough data
8.5
104
Not enough data
8.7
120
Not enough data
Generative AI
Feature Not Available
Not enough data
Revenue Sourcing and Forecasting
8.0
22
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
8.2
17
Not enough data
7.9
17
Not enough data
CRM Data Enrichment
8.0
23
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
7.8
23
Not enough data
8.4
17
Not enough data
Account Management
7.8
23
Not enough data
7.8
23
Not enough data
7.5
23
Not enough data
8.2
22
Not enough data
8.2
17
Not enough data
8.1
17
Not enough data
Integrations
8.0
111
Not enough data
8.4
112
Not enough data
8.0
112
Not enough data
7.9
109
Not enough data
8.8
112
Not enough data
Branding & Customizatio
8.0
107
Not enough data
8.1
111
Not enough data
8.3
108
Not enough data
Automatic Rules & Configurations
8.3
109
Not enough data
8.2
110
Not enough data
7.9
113
Not enough data
Generative AI
Feature Not Available
Not enough data
Sales Performance Features - Sales Planning
8.4
98
Not enough data
8.4
90
Not enough data
8.4
95
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.8
93
Not enough data
8.1
91
Not enough data
Territory Management - Sales Planning
8.6
92
Not enough data
8.5
97
Not enough data
Quota & Capacity Management - Sales Planning
8.3
93
Not enough data
8.3
101
Not enough data
8.2
94
Not enough data
Data Sourcing
8.5
846
Not enough data
8.7
877
Not enough data
8.3
781
Not enough data
8.7
907
Not enough data
8.6
843
Not enough data
Predictive Analytics
8.4
823
Not enough data
8.6
839
Not enough data
8.1
738
Not enough data
8.3
780
Not enough data
Sales Management
8.7
869
Not enough data
8.1
745
Not enough data
8.6
862
Not enough data
8.8
930
Not enough data
Content Management
8.3
301
Not enough data
8.1
291
Not enough data
8.2
276
Not enough data
8.5
268
Not enough data
8.2
286
Not enough data
Analytics
8.7
292
Not enough data
8.4
291
Not enough data
8.4
175
Not enough data
8.3
300
Not enough data
Presentation
7.3
166
Not enough data
7.3
166
Not enough data
7.2
157
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.7
228
Not enough data
8.8
221
Not enough data
8.4
181
Not enough data
8.4
217
Not enough data
Feedback
8.7
209
Not enough data
8.6
206
Not enough data
8.5
187
Not enough data
8.6
176
Not enough data
8.8
201
Not enough data
8.8
201
Not enough data
8.6
174
Not enough data
Generative AI
Feature Not Available
Not enough data
Attribution
8.8
367
Not enough data
8.9
371
Not enough data
8.6
353
Not enough data
Discovery
8.9
374
Not enough data
8.6
369
Not enough data
8.6
350
Not enough data
Management
8.5
340
Not enough data
8.7
359
Not enough data
Platform
8.6
350
Not enough data
8.6
350
Not enough data
Calling
8.7
130
Not enough data
8.5
124
Not enough data
8.8
133
Not enough data
8.8
129
Not enough data
Contacts
8.8
126
Not enough data
8.6
129
Not enough data
8.8
130
Not enough data
Insights
9.0
134
Not enough data
8.7
132
Not enough data
8.2
128
Not enough data
8.5
138
Not enough data
8.4
133
Not enough data
Analytics
8.2
478
Not enough data
8.4
486
Not enough data
8.3
500
Not enough data
Customizations
8.7
530
Not enough data
8.5
498
Not enough data
8.6
535
Not enough data
8.3
480
Not enough data
8.3
507
Not enough data
Generative AI
Feature Not Available
Not enough data
Incentives
8.1
332
Not enough data
8.4
399
Not enough data
7.9
335
Not enough data
8.6
412
Not enough data
Personalization
8.6
374
Not enough data
8.8
454
Not enough data
8.9
484
Not enough data
8.6
432
Not enough data
Administrative
8.7
457
Not enough data
8.5
423
Not enough data
8.3
407
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Zendesk Sunshine share no categories
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Sales Platforms, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Revenue Operations & Intelligence (RO&I)
Zendesk Sunshine is categorized as No-Code Development Platforms
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Sunshine
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Consumer Services
14.3%
Information Technology and Services
11.9%
Marketing and Advertising
7.1%
Computer Software
7.1%
Telecommunications
4.8%
Other
54.8%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Zendesk Sunshine
Most Helpful Favorable Review
Verified User in Consumer Services
It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up...
Most Helpful Critical Review
LEONARDO BERGONZI S. J.
Verified User in Legal Services
Some action need more specification because it's still hard understand on the transaction field.
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Consumer Services
It runs smooth and easy. It keeps all your tickets organized, you can work your chats and send emails all within the same system, you can even send emails while on a live chat all within the same ticket. Transferring chats or tickets is easy, looking up...
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
LEONARDO BERGONZI S. J.
Verified User in Legal Services
Some action need more specification because it's still hard understand on the transaction field.
Discussions
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
Zendesk Sunshine has no discussions with answers
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