Zendesk Sunshine Reviews & Product Details

Its a great system that uses a simple metric as tickets and seamlessly integrates customer support and sales which is suitable for businesses of all sizes Review collected by and hosted on G2.com.

compliance and security challenges when implementing a messaging solution. Review collected by and hosted on G2.com.

It enables you to send and recieve emails faster. There are macro's that saves you from typing out the email. Review collected by and hosted on G2.com.

Not likey, but when it hides other emails on side conversations. Review collected by and hosted on G2.com.

I like its UI, very easy to use, not much training needed for me to familiarize how this platform works. Review collected by and hosted on G2.com.

Have been using it from my previous company for years and it has never failed us nor experienced any tech issues. Review collected by and hosted on G2.com.

Zendesk Sunshine stands out as a shining beacon in the CRM software landscape, and I have been thoroughly impressed with its capabilities. Its biggest strength, in my opinion, is its open and flexible architecture, which allows for seamless integrations and customizations. This, coupled with the ability to create a comprehensive and unified view of customer interactions across different channels, empowers businesses to deliver exceptional customer experiences.

I also greatly appreciate Sunshine's user-friendly interface, which enhances efficiency and encourages ease of use. Furthermore, its robust analytics capabilities are remarkable, helping organizations glean insights and make data-driven decisions. In an era where personalized customer service can be the key differentiator, Sunshine is undoubtedly a powerful tool that can help organizations shine brighter.

In conclusion, Zendesk Sunshine is a comprehensive, flexible, and user-friendly CRM platform that effortlessly brings the customer journey into the light. Review collected by and hosted on G2.com.

While Zendesk Sunshine delivers an array of impressive features, there are some areas where it could improve.

Firstly, its steep learning curve can be challenging, especially for businesses without extensive technical expertise. While the open and flexible architecture is a boon, it can be daunting to set up and manage without proper support.

Secondly, the cost factor can be a deterrent for smaller businesses. The pricing can be quite high, making it less affordable compared to other CRM solutions in the market.

Lastly, I noticed a few inconsistencies and occasional sluggishness in the software's performance. Although this is not a regular occurrence, it does affect the overall user experience when it happens.

In summary, while Zendesk Sunshine offers strong CRM capabilities, it's important to take into consideration the learning curve, cost, and occasional performance hiccups when choosing this platform. Review collected by and hosted on G2.com.

Zendesk is the bestway to get traffic on you platform, to get higher volume of customer when you are away. Review collected by and hosted on G2.com.

It doesn't have notification for desktop because some time when I am busy in other stuff, I missed lots of conversation fromy customer. Review collected by and hosted on G2.com.

Zendesk Sunshibe is one of the most easiest as well as fulfilling CRM for any of the organization. It will help every business efficiently to maintain their customer relations. Review collected by and hosted on G2.com.

It could take some time to learn for the people who are going to use this software. Review collected by and hosted on G2.com.

When I really need help, I can easily send an eamil to my companies zendeso and open a ticket. Review collected by and hosted on G2.com.

I dislike all the automatic chat bots they hit you with until you resolve the issue. Review collected by and hosted on G2.com.

Not so hard to understand on the basic level, but still needs to be more friendly use when it comes to the transactions info. Review collected by and hosted on G2.com.

Some action need more specification because it's still hard understand on the transaction field. Review collected by and hosted on G2.com.

UI is very user-friendly and easy to configure on our own and does not require involvement from the support team (for basic configuration) Review collected by and hosted on G2.com.

As of now, there is nothing to dislike about this product. Review collected by and hosted on G2.com.

Zendesk is the best Customer Support Software which can be used by the employees.

It has all the facilities required to gave a good competition to its rivalries. Review collected by and hosted on G2.com.

Sometimes, Zendesk will be very laggy and totally unable to use. Review collected by and hosted on G2.com.