Compare Salesforce Revenue Cloud and Zuora 
At a Glance
Market Segments
Mid-Market (45.4% of reviews)
Mid-Market (53.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Salesforce Revenue Cloud
Star Rating
(1,387)4.2 out of 5
Market Segments
Mid-Market (45.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Revenue CloudZuora
Star Rating
(303)3.9 out of 5
Market Segments
Mid-Market (53.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ZuoraSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Revenue Cloud excels in Billing Automation with a score of 8.6, while Zuora Billing trails behind at 7.9. Reviewers mention that the automation features in Salesforce significantly reduce manual billing tasks, enhancing efficiency.
- Reviewers mention that Salesforce Revenue Cloud offers superior Revenue Recognition capabilities, scoring 8.9 in Usage Tracking compared to Zuora's 8.0. Users say that the detailed tracking and reporting features help them maintain compliance and accurately forecast revenue.
- G2 users highlight that Salesforce Revenue Cloud's Contract Creation feature scores 8.3, while Zuora Billing matches this but offers a slightly better score in Contract Templates at 8.4. Users report that the template options in Zuora allow for more customization, which is beneficial for complex contracts.
- Users on G2 indicate that Salesforce Revenue Cloud shines in Guided Selling with a score of 8.2, while Zuora Billing scores 8.1. Reviewers mention that the guided selling feature in Salesforce helps sales teams navigate complex pricing structures more effectively.
- Reviewers mention that Zuora Billing outperforms Salesforce Revenue Cloud in Recurring Billing, scoring 9.1 compared to Salesforce's 8.5. Users report that Zuora's recurring billing capabilities are more robust, making it easier to manage subscription-based services.
- Users say that Salesforce Revenue Cloud's Quality of Support is rated at 8.3, which is higher than Zuora Billing's 7.4. Reviewers mention that the support team at Salesforce is responsive and knowledgeable, which enhances the overall user experience.
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Pricing
Entry-Level Pricing
Salesforce Revenue Cloud
No pricing availableZuora
No pricing availableFree Trial
Salesforce Revenue Cloud
No trial information availableZuora
No trial information availableRatings
Meets Requirements
8.5
899
8.0
236
Ease of Use
8.0
965
7.6
234
Ease of Setup
7.5
448
6.9
126
Ease of Admin
7.9
356
7.7
130
Quality of Support
8.3
816
7.4
224
Has the product been a good partner in doing business?
8.6
353
7.8
131
Product Direction (% positive)
7.8
878
7.8
234
Features by Category
Configuration
8.4
512
|
Verified
8.2
11
8.2
450
|
Verified
8.1
12
8.1
515
|
Verified
7.8
12
8.2
534
|
Verified
8.2
12
8.1
533
7.9
12
8.0
606
|
Verified
8.6
12
Pricing
7.9
514
|
Verified
8.6
11
7.8
515
|
Verified
8.6
12
7.9
432
|
Verified
8.8
10
8.3
484
|
Verified
8.8
11
8.3
520
|
Verified
8.0
11
8.2
453
|
Verified
9.5
10
Quoting
8.2
507
|
Verified
8.7
10
8.0
451
|
Verified
8.5
10
8.1
530
|
Verified
8.8
11
7.7
523
|
Verified
8.8
11
8.3
447
|
Verified
8.9
11
8.2
486
|
Verified
9.2
10
Admin
7.7
278
|
Verified
8.1
8
7.8
264
|
Verified
8.5
8
7.9
259
|
Verified
7.9
7
7.8
261
|
Verified
8.1
7
Channels
7.8
382
|
Verified
8.1
8
7.3
95
|
Verified
8.5
9
8.0
360
|
Verified
8.5
8
8.1
337
8.3
9
Platform
8.7
264
|
Verified
8.5
8
8.4
210
|
Verified
8.8
7
8.2
202
|
Verified
8.9
6
8.3
264
|
Verified
8.3
7
8.4
256
|
Verified
8.6
7
8.5
244
|
Verified
7.4
7
Contract Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
8.0
17
Not enough data
8.0
16
Not enough data
8.2
17
Not enough data
Revenue Recognition
8.9
17
Not enough data
8.0
17
Not enough data
8.2
16
Not enough data
Revenue Optimization
7.7
17
Not enough data
7.5
17
Not enough data
8.0
17
Not enough data
8.3
17
Not enough data
Billing
8.6
74
|
Verified
7.9
35
8.5
76
|
Verified
7.4
31
8.0
70
|
Verified
6.9
34
Feature Not Available
7.4
16
Dunning
8.2
63
|
Verified
7.8
23
Feature Not Available
8.2
13
Feature Not Available
8.3
14
Performance
8.3
72
|
Verified
8.0
23
8.4
77
|
Verified
7.4
27
8.2
76
|
Verified
7.3
28
Reporting
8.0
23
|
Verified
8.2
11
8.5
23
|
Verified
8.2
11
9.0
24
|
Verified
8.2
12
Revenue Recognition
8.5
48
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
8.6
45
Not enough data
8.7
47
Not enough data
Revenue Performance
8.8
47
Not enough data
8.6
46
Not enough data
8.4
44
Not enough data
8.7
46
Not enough data
8.8
46
Not enough data
Revenue Optimization
8.8
46
Not enough data
8.3
46
Not enough data
8.4
44
Not enough data
8.3
43
Not enough data
Integration
8.3
44
Not enough data
9.0
45
Not enough data
8.6
47
Not enough data
8.3
45
Not enough data
Customer Requirements
8.6
92
Not enough data
8.4
87
Not enough data
8.3
89
Not enough data
Contracts
8.5
87
Not enough data
8.5
82
Not enough data
8.3
87
Not enough data
Revenue
8.7
92
Not enough data
8.3
92
Not enough data
8.4
91
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence Capabilities
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contract Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Contract Creation & Management
8.3
45
Not enough data
8.4
44
Not enough data
8.3
43
Not enough data
8.3
43
Not enough data
Collaboration
8.0
42
Not enough data
8.5
44
Not enough data
Other Platform Features
8.3
44
Not enough data
8.0
43
Not enough data
8.3
42
Not enough data
8.2
42
Not enough data
8.6
43
Not enough data
Contract Data
8.2
44
Not enough data
7.9
43
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Bill Generation
8.3
54
8.2
15
8.5
55
8.9
15
8.5
56
9.1
15
Bill Processing
8.1
55
8.5
13
8.5
54
8.5
12
8.3
55
8.7
14
Integration
8.5
54
8.5
13
8.3
56
8.3
12
8.2
55
9.1
11
Order Management
8.6
27
8.6
7
8.5
27
8.3
7
8.2
26
8.3
5
8.5
27
8.8
8
Products & Plans
8.3
25
Not enough data
8.1
27
Not enough data
8.0
26
9.7
5
8.7
26
8.9
6
Pricing
8.5
27
8.1
7
8.9
27
8.6
6
8.3
26
8.3
5
Revenue Management
8.5
27
8.3
6
8.3
27
Not enough data
8.1
26
8.7
5
8.0
27
8.3
7
Integration
8.4
27
9.4
6
8.8
26
9.3
5
9.1
27
9.7
5
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usage Metering - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - Usage-based billing Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Revenue Cloud and Zuora are categorized as Subscription Billing, Subscription Analytics, Billing, Subscription Management, and CPQ
Unique Categories
Salesforce Revenue Cloud is categorized as Contract Lifecycle Management (CLM), Contract Analytics, Quote-to-Cash, Revenue Management, Subscription Revenue Management, Pricing, and Contract Management
Zuora is categorized as Usage-based billing software
Reviews
Reviewers' Company Size
Salesforce Revenue Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zuora
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.8%
Information Technology and Services
14.8%
Retail
3.2%
Telecommunications
3.0%
Financial Services
2.8%
Other
59.4%
Computer Software
25.1%
Information Technology and Services
12.4%
Internet
7.1%
Marketing and Advertising
4.9%
Telecommunications
4.2%
Other
46.3%
Most Helpful Reviews
Salesforce Revenue Cloud
Most Helpful Favorable Review
Bob K.
Verified User in Computer Software
Very easy to implement and use. Configuration and customization complexity is minimum. Robust knowledge base and support is very responsive.
Most Helpful Critical Review
Verified User in Logistics and Supply Chain
Support cases are logged quickly, but it is difficult to get real actionable information from support. In most cases support tries to push the burden of the problem back on the user, rather than solving the problem. This has led to dissatisfaction among...
Zuora
Most Helpful Favorable Review
Meighan B.
Verified User in Computer Software
My first experience with Zuora was good, They were friendly, responsive, open to our ideas, and let us openly discuss our needs v what was available. The second time I worked with Zuora, they had taken a large number of our changes and customizations and...
Most Helpful Critical Review
Melissa H.
Verified User in Telecommunications
We sell through partners, and unfortunately, this is not ideal for that. We had to do a lot of customization to the zuora for Salesforce in order for it to work within our business model, but even with the customization, we face constant challenges. The...
Bob K.
Verified User in Computer Software
Very easy to implement and use. Configuration and customization complexity is minimum. Robust knowledge base and support is very responsive.
Meighan B.
Verified User in Computer Software
My first experience with Zuora was good, They were friendly, responsive, open to our ideas, and let us openly discuss our needs v what was available. The second time I worked with Zuora, they had taken a large number of our changes and customizations and...
Verified User in Logistics and Supply Chain
Support cases are logged quickly, but it is difficult to get real actionable information from support. In most cases support tries to push the burden of the problem back on the user, rather than solving the problem. This has led to dissatisfaction among...
Melissa H.
Verified User in Telecommunications
We sell through partners, and unfortunately, this is not ideal for that. We had to do a lot of customization to the zuora for Salesforce in order for it to work within our business model, but even with the customization, we face constant challenges. The...
Alternatives
Discussions
Can approvals be completed via email?
2 comments
NC
Yes, We can approved the Quote using generating Approved button. Read more
Why is being 100% Native to Salesforce important?
1 comment
KG
There are times when 100% Native is neither advised nor possible. Salesforce themselves even advise the use of a Composite solution in situations where...Read more
How technical does someone need to be to administer SteelBrick CPQ?
1 comment
NC
Yeah,Some Extra modifications i.e., Post installation activities are available in steelbrick. So we have to change those activities like Page...Read more
Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?
1 comment
PS
Hi Harish,
Thanks for your question! I'm a Senior Research Analyst for G2, and would be happy to help you out.
From the research I've done, it...Read more
Zuora has no more discussions with answers
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