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- Salesforce Field Service-vs-ServiceTitan
Compare Salesforce Field Service and ServiceTitan 
- Users report that ServiceTitan excels in its dispatch functionality, scoring 8.8, which allows for efficient job assignment and real-time updates. In contrast, Salesforce Field Service also scores well at 8.5, but some users mention that its dispatch features can be less intuitive.
- Reviewers mention that ServiceTitan's calendar feature, with a score of 7.4, could use improvement, particularly in terms of user interface. On the other hand, Salesforce Field Service shines with a score of 8.5, providing a more user-friendly experience for scheduling and managing appointments.
- G2 users highlight that ServiceTitan's invoicing capabilities score 8.6, which is beneficial for tracking payments, but some users feel it lacks advanced customization options. Conversely, Salesforce Field Service, with a score of 8.2, is noted for its integration with other Salesforce products, enhancing overall invoicing processes.
- Users on G2 report that ServiceTitan's employee communication features score 7.7, indicating room for improvement in facilitating real-time communication among team members. In contrast, Salesforce Field Service scores 8.5, with users praising its robust communication tools that enhance collaboration on the job site.
- Reviewers say that ServiceTitan's analytics capabilities score 8.4, providing valuable insights but lacking some advanced reporting features. Salesforce Field Service, with a score of 8.7, is recognized for its comprehensive analytics tools that help businesses make data-driven decisions.
- Users report that both products have similar scores for client notifications at 8.5, but reviewers mention that ServiceTitan's notifications are more customizable, allowing businesses to tailor messages to their clients, while Salesforce Field Service offers a more standardized approach.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
I worked on a project providing service and maintenance for surgical tables across the US, using Salesforce Field Service (FSL). The platform's Dispatcher Console allowed us to manage complex scheduling and routing across different locations efficiently....
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
Easy to learn yet difficult to master. There is a ton of complexity available in Service Titan yet it is extremely easy to train new people on. It is very intuitive so people can even figure stuff out on their own pretty quickly. The support is great. I...
The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up....
I worked on a project providing service and maintenance for surgical tables across the US, using Salesforce Field Service (FSL). The platform's Dispatcher Console allowed us to manage complex scheduling and routing across different locations efficiently....
Easy to learn yet difficult to master. There is a ton of complexity available in Service Titan yet it is extremely easy to train new people on. It is very intuitive so people can even figure stuff out on their own pretty quickly. The support is great. I...
It didn't ultimately do everything we needed or work the way it was shown to us in the first place, it was not user friendly for our sales reps. It was as if you already needed Salesforce experience to work it, but field workers were going to need to be...
The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up....
