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- Integrated Revenue and Customer Management (IRCM) for CSPs Software
- Salesforce Communications Cloud
- Salesforce Revenue Cloud
- Salesforce Communications Cloud-vs-Salesforce Revenue Cloud
Compare Salesforce Communications Cloud and Salesforce Revenue Cloud 
At a Glance
Market Segments
Enterprise (60.0% of reviews)
Mid-Market (45.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Salesforce Communications Cloud
Star Rating
(26)4.5 out of 5
Market Segments
Enterprise (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Communications CloudSalesforce Revenue Cloud
Star Rating
(1,387)4.2 out of 5
Market Segments
Mid-Market (45.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Revenue CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Salesforce Revenue Cloud excels in its Product Catalog feature, scoring 8.4, while Salesforce Communications Cloud shines with a score of 9.1, indicating a more robust offering for managing diverse product lines.
- Users report that the Guided Selling functionality in Salesforce Communications Cloud is particularly strong, achieving a score of 9.1, compared to Salesforce Revenue Cloud's score of 8.2, suggesting a more intuitive experience for sales teams.
- G2 users highlight that Salesforce Communications Cloud offers superior Visual Configuration capabilities, scoring 9.5, which enhances user experience and efficiency, while Salesforce Revenue Cloud's score of 8.1 indicates room for improvement in this area.
- Users on G2 mention that the Billing Types feature in Salesforce Communications Cloud is highly rated at 9.8, showcasing its flexibility, whereas Salesforce Revenue Cloud's score of 8.0 suggests it may not meet all user needs in billing management.
- Reviewers say that Salesforce Communications Cloud's Contract Creation feature is more user-friendly, scoring 8.3, compared to Salesforce Revenue Cloud's score of 8.5, indicating a slight edge in usability for contract management.
- Users report that Salesforce Communications Cloud's Integration with Payments is rated at 10.0, reflecting seamless connectivity, while Salesforce Revenue Cloud's score of 8.4 suggests it may not offer the same level of integration ease.
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Pricing
Entry-Level Pricing
Salesforce Communications Cloud
No pricing availableSalesforce Revenue Cloud
No pricing availableFree Trial
Salesforce Communications Cloud
No trial information availableSalesforce Revenue Cloud
No trial information availableRatings
Meets Requirements
9.3
19
8.5
899
Ease of Use
8.8
20
8.0
965
Ease of Setup
8.6
17
7.5
448
Ease of Admin
8.9
18
7.9
356
Quality of Support
8.4
18
8.3
816
Has the product been a good partner in doing business?
8.9
18
8.6
353
Product Direction (% positive)
8.1
18
7.8
878
Features by Category
Configuration
9.1
11
8.4
512
|
Verified
9.1
11
8.2
450
|
Verified
8.9
11
8.1
515
|
Verified
8.8
10
8.2
534
|
Verified
9.5
10
8.1
533
8.0
11
8.0
606
|
Verified
Pricing
8.8
10
7.9
514
|
Verified
8.0
11
7.8
515
|
Verified
9.4
9
7.9
432
|
Verified
9.1
9
8.3
484
|
Verified
8.8
10
8.3
520
|
Verified
8.8
11
8.2
453
|
Verified
Quoting
8.3
10
8.2
507
|
Verified
8.8
11
8.0
451
|
Verified
8.8
11
8.1
530
|
Verified
8.8
11
7.7
523
|
Verified
9.1
11
8.3
447
|
Verified
9.1
11
8.2
486
|
Verified
Admin
9.3
10
7.7
278
|
Verified
9.2
10
7.8
264
|
Verified
9.2
10
7.9
259
|
Verified
9.6
8
7.8
261
|
Verified
Channels
7.0
9
7.8
382
|
Verified
8.1
9
7.3
95
|
Verified
9.0
7
8.0
360
|
Verified
9.2
8
8.1
337
Platform
9.0
10
8.7
264
|
Verified
9.2
10
8.4
210
|
Verified
9.2
10
8.2
202
|
Verified
8.8
10
8.3
264
|
Verified
9.3
10
8.4
256
|
Verified
9.3
9
8.5
244
|
Verified
Contract Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
Not enough data
8.0
17
Not enough data
8.0
16
Not enough data
8.2
17
Revenue Recognition
Not enough data
8.9
17
Not enough data
8.0
17
Not enough data
8.2
16
Revenue Optimization
Not enough data
7.7
17
Not enough data
7.5
17
Not enough data
8.0
17
Not enough data
8.3
17
Integrated Revenue and Customer Management (IRCM) for CSPsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing
Not enough data
8.6
74
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.0
70
|
Verified
Not enough data
Feature Not Available
Dunning
Not enough data
8.2
63
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance
Not enough data
8.3
72
|
Verified
Not enough data
8.4
77
|
Verified
Not enough data
8.2
76
|
Verified
Reporting
Not enough data
8.0
23
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
9.0
24
|
Verified
Revenue Recognition
Not enough data
8.5
48
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
8.6
45
Not enough data
8.7
47
Revenue Performance
Not enough data
8.8
47
Not enough data
8.6
46
Not enough data
8.4
44
Not enough data
8.7
46
Not enough data
8.8
46
Revenue Optimization
Not enough data
8.8
46
Not enough data
8.3
46
Not enough data
8.4
44
Not enough data
8.3
43
Integration
Not enough data
8.3
44
Not enough data
9.0
45
Not enough data
8.6
47
Not enough data
8.3
45
Customer Requirements
Not enough data
8.6
92
Not enough data
8.4
87
Not enough data
8.3
89
Contracts
Not enough data
8.5
87
Not enough data
8.5
82
Not enough data
8.3
87
Revenue
Not enough data
8.7
92
Not enough data
8.3
92
Not enough data
8.4
91
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence Capabilities
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contract Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Contract Creation & Management
Not enough data
8.3
45
Not enough data
8.4
44
Not enough data
8.3
43
Not enough data
8.3
43
Collaboration
Not enough data
8.0
42
Not enough data
8.5
44
Other Platform Features
Not enough data
8.3
44
Not enough data
8.0
43
Not enough data
8.3
42
Not enough data
8.2
42
Not enough data
8.6
43
Contract Data
Not enough data
8.2
44
Not enough data
7.9
43
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Bill Generation
Not enough data
8.3
54
Not enough data
8.5
55
Not enough data
8.5
56
Bill Processing
Not enough data
8.1
55
Not enough data
8.5
54
Not enough data
8.3
55
Integration
Not enough data
8.5
54
Not enough data
8.3
56
Not enough data
8.2
55
Order Management
Not enough data
8.6
27
Not enough data
8.5
27
Not enough data
8.2
26
Not enough data
8.5
27
Products & Plans
Not enough data
8.3
25
Not enough data
8.1
27
Not enough data
8.0
26
Not enough data
8.7
26
Pricing
Not enough data
8.5
27
Not enough data
8.9
27
Not enough data
8.3
26
Revenue Management
Not enough data
8.5
27
Not enough data
8.3
27
Not enough data
8.1
26
Not enough data
8.0
27
Integration
Not enough data
8.4
27
Not enough data
8.8
26
Not enough data
9.1
27
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Communications Cloud and Salesforce Revenue Cloud are categorized as Quote-to-Cash and CPQ
Unique Categories
Salesforce Communications Cloud is categorized as Integrated Revenue and Customer Management (IRCM) for CSPs
Salesforce Revenue Cloud is categorized as Contract Lifecycle Management (CLM), Contract Analytics, Subscription Billing, Revenue Management, Subscription Revenue Management, Subscription Analytics, Billing, Subscription Management, Pricing, and Contract Management
Reviews
Reviewers' Company Size
Salesforce Communications Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Revenue Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.0%
Telecommunications
24.0%
Consumer Electronics
8.0%
Computer Software
8.0%
Public Safety
4.0%
Other
24.0%
Computer Software
16.8%
Information Technology and Services
14.8%
Retail
3.2%
Telecommunications
3.0%
Financial Services
2.8%
Other
59.4%
Most Helpful Reviews
Salesforce Communications Cloud
Most Helpful Favorable Review
Ankit J.
Verified User in Information Technology and Services
Salesforce Communications Cloud is very easy to Use. when it comes to professionalism it's Ease of Implement. Salesforce Customer SUpport is always Good. I am using it daily. multiple Features I can see in the Salesforce communication...
Most Helpful Critical Review
Verified User in Consumer Electronics
When I click on an announcement that was posted it opens up a new tab in the web browser rather than in salesforce.
Salesforce Revenue Cloud
Most Helpful Favorable Review
Julie B.
Verified User in Computer Software
After a thorough selection process, our company chose Steelbrick as our solution for quoting. We chose Steelbrick because we wanted a tool that was native to Salesforce.com, we believed the tool would support our fairly complex pricing structure, and the...
Most Helpful Critical Review
Verified User in Logistics and Supply Chain
Support cases are logged quickly, but it is difficult to get real actionable information from support. In most cases support tries to push the burden of the problem back on the user, rather than solving the problem. This has led to dissatisfaction among...
Ankit J.
Verified User in Information Technology and Services
Salesforce Communications Cloud is very easy to Use. when it comes to professionalism it's Ease of Implement. Salesforce Customer SUpport is always Good. I am using it daily. multiple Features I can see in the Salesforce communication...
Julie B.
Verified User in Computer Software
After a thorough selection process, our company chose Steelbrick as our solution for quoting. We chose Steelbrick because we wanted a tool that was native to Salesforce.com, we believed the tool would support our fairly complex pricing structure, and the...
Verified User in Consumer Electronics
When I click on an announcement that was posted it opens up a new tab in the web browser rather than in salesforce.
Verified User in Logistics and Supply Chain
Support cases are logged quickly, but it is difficult to get real actionable information from support. In most cases support tries to push the burden of the problem back on the user, rather than solving the problem. This has led to dissatisfaction among...
Alternatives
Discussions
What is communication cloud salesforce?
1 comment
MS
Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a...Read more
Salesforce Communications Cloud has no more discussions with answers
Can approvals be completed via email?
2 comments
NC
Yes, We can approved the Quote using generating Approved button. Read more
Why is being 100% Native to Salesforce important?
1 comment
KG
There are times when 100% Native is neither advised nor possible. Salesforce themselves even advise the use of a Composite solution in situations where...Read more
How technical does someone need to be to administer SteelBrick CPQ?
1 comment
NC
Yeah,Some Extra modifications i.e., Post installation activities are available in steelbrick. So we have to change those activities like Page...Read more
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