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- Qualtrics CX for Contact Centers-vs-Verint Messaging
Compare Qualtrics CX for Contact Centers and Verint Messaging 
At a Glance
Market Segments
Enterprise (48.9% of reviews)
Enterprise (45.7% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics CX for Contact Centers
Star Rating
(187)4.1 out of 5
Market Segments
Enterprise (48.9% of reviews)
Entry-Level Pricing
Contact Us
Learn more about Qualtrics CX for Contact CentersVerint Messaging
Star Rating
(83)4.4 out of 5
Market Segments
Enterprise (45.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint MessagingSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Messaging excels in its Ease of Use with a score of 9.1, making it more intuitive for new users compared to Qualtrics CX for Contact Centers, which has a lower score of 8.1. Reviewers mention that the user-friendly interface of Verint allows for quicker onboarding and less training time.
- Reviewers mention that Verint Messaging offers superior Quality of Support, scoring 9.0, while Qualtrics CX for Contact Centers scores 8.4. Users on G2 appreciate the responsiveness and helpfulness of Verint's support team, often highlighting their quick resolution times.
- Users say that Verint Messaging shines in Customization Interface, allowing for extensive personalization options, which is crucial for tailoring the software to specific business needs. In contrast, Qualtrics CX for Contact Centers has received feedback indicating that its customization options are more limited, leading to some frustration among users.
- G2 users report that Verint Messaging's Feedback Management features, particularly its Sentiment Analysis, are robust and provide actionable insights, scoring 8.5. Qualtrics CX for Contact Centers, however, has a lower score of 7.2 in this area, with users mentioning that its sentiment analysis lacks depth and granularity.
- Reviewers mention that Verint Messaging's Omnichannel capabilities are highly rated, allowing seamless integration across various communication channels, which is essential for modern contact centers. Qualtrics CX for Contact Centers, while offering omnichannel support, does not match the same level of integration and fluidity, as noted by users.
- Users report that Verint Messaging's Advanced Data Filtering features are particularly effective, scoring 7.3, which allows for better segmentation and targeting of customer interactions. In comparison, Qualtrics CX for Contact Centers has received feedback that its data filtering capabilities are less intuitive, making it harder for users to extract meaningful insights.
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Pricing
Entry-Level Pricing
Qualtrics CX for Contact Centers
Frontline Care (CX for Contact Centers)
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers. Get timely, integrated insights to make better decisions on resource allocation and streamline care journeys. Boost productivity, increase customer lifetime value and reduce risk—all while saving on cost.
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Verint Messaging
No pricing availableFree Trial
Qualtrics CX for Contact Centers
No trial information availableVerint Messaging
No trial information availableRatings
Meets Requirements
8.2
172
8.7
73
Ease of Use
8.1
172
9.1
73
Ease of Setup
7.5
107
9.0
35
Ease of Admin
8.1
106
8.6
35
Quality of Support
8.4
164
9.0
68
Has the product been a good partner in doing business?
8.3
106
8.8
33
Product Direction (% positive)
8.8
170
9.2
74
Features by Category
Social Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.3(won by default)
71
Not enough data
8.1(won by default)
72
Not enough data
8.3(won by default)
70
Not enough data
Feature Not Available
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Social Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
15
Not enough data
8.9
70
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Conversational Platform
Not enough data
7.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring & Listening
8.5
81
9.1
24
7.8
71
8.8
22
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Data Management & Analysis
7.2
80
8.5
27
7.8
82
8.7
26
Not enough data
7.7
5
Not enough data
7.3
5
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Brand Signals
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Brand Analytics
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Process
8.7
112
8.5
33
8.2
73
8.6
27
8.4
50
8.6
38
Channels
8.4
40
Feature Not Available
8.9
113
9.3
46
Feature Not Available
9.2
23
Feature Not Available
Feature Not Available
8.4
29
8.9
25
Insight
7.8
41
8.5
37
8.3
98
8.7
42
Feature Not Available
8.6
33
Feature Not Available
9.0
35
Categories
Categories
Shared Categories
Qualtrics CX for Contact Centers and Verint Messaging are categorized as Social Customer Service and Social Media Listening Tools
Unique Categories
Qualtrics CX for Contact Centers is categorized as Social Media Analytics, Social Media Suites, Social Media Management, Brand Intelligence, Feedback Analytics, and Proactive Customer Retention
Verint Messaging is categorized as AI Agents, Conversational Support, Conversational Marketing, and Social Commerce Platforms
Reviews
Reviewers' Company Size
Qualtrics CX for Contact Centers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Messaging
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
11.7%
Marketing and Advertising
10.6%
Consumer Goods
6.1%
Logistics and Supply Chain
5.6%
Retail
4.4%
Other
61.7%
Retail
8.6%
Marketing and Advertising
7.4%
Telecommunications
6.2%
Information Technology and Services
6.2%
Utilities
4.9%
Other
66.7%
Most Helpful Reviews
Qualtrics CX for Contact Centers
Most Helpful Favorable Review
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Most Helpful Critical Review
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Verint Messaging
Most Helpful Favorable Review
Ben E.
Verified User in Telecommunications
This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...
Most Helpful Critical Review
Verified User in Marketing and Advertising
Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Ben E.
Verified User in Telecommunications
This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Verified User in Marketing and Advertising
Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.
Alternatives
Discussions
Qualtrics CX for Contact Centers has no discussions with answers
What is Verint Messaging used for?
1 comment
AT
Verint Messaging enables brands to engage with customers on WhatsApp, Facebook Messenger, X DM, and other digital channels to provide elevated customer...Read more
Verint Messaging has no more discussions with answers
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