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Compare Qualtrics Customer Experience and SMG - Service Management Group 
At a Glance
Market Segments
Enterprise (51.5% of reviews)
Enterprise (52.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(743)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSMG - Service Management Group
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (52.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SMG - Service Management GroupSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across various channels. Users appreciate the ability to gather insights from emails, surveys, SMS, websites, and social media, all consolidated in one place, which enhances decision-making.
- Users say that SMG - Service Management Group stands out for its dedicated account management team. Reviewers highlight how the team takes the time to understand unique business needs, providing tailored recommendations that maximize the effectiveness of their survey programs.
- According to verified reviews, Qualtrics Customer Experience offers a user-friendly dashboard that simplifies data visualization. Users find it easy to navigate and utilize, which is crucial for teams looking to derive actionable insights quickly.
- Reviewers mention that while SMG - Service Management Group has a slightly higher star rating, its smaller number of total reviews suggests that user experiences may not be as widely represented. However, those who do use SMG appreciate the depth of analysis provided by their insights team.
- G2 reviewers highlight that Qualtrics Customer Experience provides a variety of options for accomplishing tasks, which users find beneficial. This flexibility allows teams to explore different methods to achieve their goals, catering to diverse workflows.
- Users report that SMG - Service Management Group's quality of support is a significant strength, with many praising the responsiveness and expertise of their support team. This level of service can be a deciding factor for businesses that prioritize ongoing assistance and partnership.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
SMG - Service Management Group
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableSMG - Service Management Group
No trial information availableRatings
Meets Requirements
8.6
599
9.1
32
Ease of Use
8.4
601
8.5
32
Ease of Setup
7.6
358
8.2
14
Ease of Admin
8.0
350
8.6
14
Quality of Support
8.5
568
9.3
28
Has the product been a good partner in doing business?
8.5
342
8.7
15
Product Direction (% positive)
8.6
576
8.2
26
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
111
9.2
12
8.8
108
9.4
16
8.8
105
8.8
10
7.7
61
8.8
10
Customization
8.4
95
9.1
11
8.4
101
9.0
8
8.6
95
9.0
8
8.4
92
9.2
10
Generative AI
8.3
11
Not enough data
7.7
11
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.4
118
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Not enough data
Feedback Sources
8.3
95
Not enough data
9.0
121
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.6
8
Not enough data
9.3
9
Not enough data
9.4
6
Platform Content
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.6
8
Not enough data
9.7
6
Platform Additional Functionality
Not enough data
9.7
5
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
Not enough data
Platform
Not enough data
8.1
7
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.2
8
Not enough data
9.4
8
Not enough data
9.3
5
Not enough data
8.1
8
Not enough data
8.1
8
Categories
Categories
Shared Categories
Qualtrics Customer Experience and SMG - Service Management Group are categorized as Feedback Analytics and Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
SMG - Service Management Group is categorized as Employee Engagement
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SMG - Service Management Group
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Retail
32.0%
Restaurants
28.0%
Food & Beverages
22.0%
Hospitality
4.0%
Hospital & Health Care
2.0%
Other
12.0%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
what is the best way to get the weekly and period reports to send on there own
1 Comment
SB
Hi Shawn F. please reach out to your Account Management team for assistance. They will be happy to help! Read more
How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt
1 Comment
SS
Hi Kendra, thanks for reaching out on this issue. If this is still an issue for you, I encourage you to engage with the SMG Support Center at...Read more
SMG - Service Management Group has no more discussions with answers
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