Compare Qualtrics Customer Experience and Qualtrics Strategy & Research (formerly CoreXM) 
At a Glance
Market Segments
Enterprise (51.4% of reviews)
Enterprise (44.8% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(734)4.3 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansQualtrics Strategy & Research (formerly CoreXM)
Star Rating
(2,953)4.4 out of 5
Market Segments
Enterprise (44.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Qualtrics Strategy & Research (formerly CoreXM)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Qualtrics Strategy & Research (formerly CoreXM) excels in ease of setup with a score of 8.3, compared to Qualtrics Customer Experience at 7.6. Reviewers mention that the intuitive interface and guided setup process make it easier for teams to get started quickly.
- Reviewers say that both products have strong support, but Qualtrics Strategy & Research leads slightly with a quality of support score of 8.7 versus 8.5 for Qualtrics Customer Experience. Users on G2 highlight the responsiveness and helpfulness of the support team in resolving issues.
- Users say that Qualtrics Strategy & Research has a higher overall star rating of 4.4 compared to 4.3 for Qualtrics Customer Experience, indicating a slight edge in user satisfaction. Reviewers mention that the comprehensive features offered in Strategy & Research contribute to this higher rating.
- Reviewers mention that while both products cater to enterprise-level clients, Qualtrics Customer Experience has a larger market segment share at 51.3% compared to 44.8% for Qualtrics Strategy & Research. This suggests a broader adoption in customer experience management.
- Users report that Qualtrics Strategy & Research meets requirements slightly better with a score of 8.9 compared to 8.6 for Qualtrics Customer Experience. Reviewers highlight specific features like advanced analytics and customizable reporting as key strengths in meeting their needs.
- G2 users mention that while both products are user-friendly, Qualtrics Strategy & Research has a slight advantage in ease of use with a score of 8.5 compared to 8.4 for Qualtrics Customer Experience. Reviewers appreciate the streamlined navigation and accessibility of features in Strategy & Research.
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Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Qualtrics Strategy & Research (formerly CoreXM)
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableQualtrics Strategy & Research (formerly CoreXM)
Free Trial is available
Ratings
Meets Requirements
8.6
591
8.9
2,482
Ease of Use
8.4
593
8.5
2,484
Ease of Setup
7.6
350
8.3
1,035
Ease of Admin
7.9
345
8.4
1,020
Quality of Support
8.5
560
8.7
2,163
Has the product been a good partner in doing business?
8.5
337
8.7
946
Product Direction (% positive)
8.6
568
8.1
2,394
Features by Category
Social Analytics
8.2(won by default)
57
Not enough data
8.2(won by default)
63
Not enough data
8.5(won by default)
66
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.3(won by default)
70
Not enough data
8.1(won by default)
71
Not enough data
8.3(won by default)
69
Not enough data
Not enough data
Not enough data
User Response Methods
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Participant Selection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.0
5
Generative AI
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Capabilities
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Methodology
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Not enough data
Engagement
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Not enough data
Performance
8.7
33
Not enough data
9.3
34
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
9.1
108
Not enough data
8.8
106
Not enough data
8.7
103
Not enough data
7.6
59
Not enough data
Customization
8.4
92
Not enough data
8.4
99
Not enough data
8.6
93
Not enough data
8.4
90
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data collection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segment Trending
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
6.3
5
Platform
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
7.3
5
Feedback Management
8.4
89
Not enough data
8.6
96
Not enough data
8.4
111
Not enough data
Feedback Analysis
8.4
98
Not enough data
8.5
99
Not enough data
8.8
99
Not enough data
Feedback Sources
8.4
92
Not enough data
9.1
114
Not enough data
8.6
80
Not enough data
8.8
82
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
Not enough data
9.0
434
Not enough data
9.1
437
Not enough data
8.4
382
Not enough data
8.9
435
Survey Customization
Not enough data
8.9
418
Not enough data
8.5
381
Not enough data
8.6
347
Not enough data
8.6
300
Survey Insights
Not enough data
8.5
425
Not enough data
8.4
276
Not enough data
8.7
424
Not enough data
8.5
373
Monitoring & Listening
8.5
80
Not enough data
7.8
70
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
79
Not enough data
7.8
81
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Brand Signals
Not enough data
9.0
64
Not enough data
8.3
63
Not enough data
9.1
63
Brand Analytics
Not enough data
9.0
66
Not enough data
8.9
67
Platform
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Not enough data
Predictions
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
131
Not enough data
8.4
95
Not enough data
8.5
71
Not enough data
Channels
8.5
65
Not enough data
8.9
134
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
49
Not enough data
Insight
8.4
66
Not enough data
8.4
120
Not enough data
8.2
47
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Qualtrics Strategy & Research (formerly CoreXM) are categorized as Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Qualtrics Strategy & Research (formerly CoreXM) is categorized as Brand Intelligence, Survey, Statistical Analysis, Market Intelligence, and User Research
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Strategy & Research (formerly CoreXM)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Higher Education
7.1%
Education Management
5.4%
Marketing and Advertising
5.2%
Computer Software
5.1%
Other
66.8%
Higher Education
21.2%
Education Management
11.8%
Research
7.8%
Information Technology and Services
6.6%
Market Research
4.4%
Other
48.2%
Most Helpful Reviews
Qualtrics Customer Experience
Most Helpful Favorable Review
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Most Helpful Critical Review
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Qualtrics Strategy & Research (formerly CoreXM)
Most Helpful Favorable Review
Kerry M.
Verified User in Hospital & Health Care
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Most Helpful Critical Review
Verified User in Retail
I do not like how difficult Qualtrics is to use. Qualtrics is not user friendly in any way, using the statistics page is extremely difficult and Qualtrics should have training offered.
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Kerry M.
Verified User in Hospital & Health Care
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Verified User in Computer Software
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Verified User in Retail
I do not like how difficult Qualtrics is to use. Qualtrics is not user friendly in any way, using the statistics page is extremely difficult and Qualtrics should have training offered.
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