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- Qualtrics Customer Experience-vs-Qualtrics Strategy & Research (formerly CoreXM)
Compare Qualtrics Customer Experience and Qualtrics Strategy & Research (formerly CoreXM) 
Qualtrics Customer Experience vs Qualtrics Strategy & Research (formerly CoreXM)
When assessing the two solutions, reviewers found them equally easy to use. However, Qualtrics Strategy & Research (formerly CoreXM) is easier to set up and administer. Reviewers also preferred doing business with Qualtrics Strategy & Research (formerly CoreXM) overall.
- Reviewers felt that Qualtrics Strategy & Research (formerly CoreXM) meets the needs of their business better than Qualtrics Customer Experience.
- When comparing quality of ongoing product support, reviewers felt that Qualtrics Strategy & Research (formerly CoreXM) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Qualtrics Customer Experience over Qualtrics Strategy & Research (formerly CoreXM).
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
How large the surveys can get in terms of files or like a certain level of processing power on the computer it’s taken. We’ve been having a lot of issues with surveys crashing or sending participants to the end without letting them actually completing (or...
The thing we like the best about Qualtrics CX is the functionality, once connected and running the dashboards are amazing. We have found the text analytics incredibly insightful, to the point that we put more emphasis on that than the NPS or CES scores.
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Because the platform works fundamentally differently than most survey platforms, you will create unexpected data integrity challenges for yourself right out of the gate if you are not aware of the platforms' peculiarities. Sales deliberately over-simplifies...
How large the surveys can get in terms of files or like a certain level of processing power on the computer it’s taken. We’ve been having a lot of issues with surveys crashing or sending participants to the end without letting them actually completing (or...
