# Are we the only organization having email deliverability issues to gmail accounts?

Despite seemingly doing all the right things we suddenly had all sorts of issues (test emails to gmail spam folder, very low response rates) in December.

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Director of Quantitative Research
- Net upvotes: 1


## Comments
### Comment 1

If your company uses the Gsuite, you still need to change the DKIM settings. Since we are a state wide entity, our IT team would not change the DKIM settings which appears to have made a difference in our response rates. Sadly, if you use your department email in the "From" line, that email will probably be tagged as spam. No good answer at the moment.
Someone correct me if I am wrong.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Director of Institutional Assessment at Texas State Technical College



### Comment 2

Bob - I recall we had similar reliability issues sending to Microsoft accounts a few years ago.  It was solved by updating the sending email address for our Brand.  We worked with customer service  and our account  CSM to identify a more reliable address.  I've just recently engaged with our internal email administrators to discuss customizing our Qualtrics FROM address per the documentation here: https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/using-a-custom-from-address/

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Instructional Technology Consultant




## Related Product
[Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews)

## Related Category
[Survey](https://www.g2.com/categories/survey)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4