Compare Podium and Text Request 
At a Glance
Market Segments
Small-Business (59.7% of reviews)
Small-Business (65.0% of reviews)
Entry-Level Pricing
$399.00 Per Month
Starting at $59.00 Per Month
Podium
Star Rating
(1,845)4.6 out of 5
Market Segments
Small-Business (59.7% of reviews)
Entry-Level Pricing
$399.00 Per Month
Browse all 3 pricing plansText Request
Star Rating
(930)4.6 out of 5
Market Segments
Small-Business (65.0% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Podium excels in its live chat functionality, scoring 9.1, while Text Request received a lower score of 8.5. Reviewers mention that Podium's live chat feature is intuitive and integrates seamlessly with their existing workflows, enhancing customer engagement.
- Reviewers mention that Podium's mobile application is rated 9.0, providing a robust experience for on-the-go communication, whereas Text Request's mobile app scored only 8.2. Users on G2 appreciate Podium's user-friendly interface and accessibility, making it easier to manage customer interactions from anywhere.
- G2 users highlight that Podium offers superior customization options with a score of 8.6 compared to Text Request's 8.2. Reviewers say that Podium allows for more tailored messaging and branding, which is crucial for businesses looking to maintain a consistent identity across communications.
- Users report that Podium's two-way text messaging feature is highly effective, scoring 9.3, while Text Request scored 9.1. Reviewers mention that Podium's ability to facilitate real-time conversations significantly improves customer satisfaction and response times.
- Reviewers mention that Podium's reporting capabilities are rated 8.7, providing valuable insights into customer interactions, while Text Request lacks in this area with a lower score. Users on G2 appreciate the detailed analytics Podium offers, which help in making informed business decisions.
- Users say that Podium's integration capabilities are rated 8.7, allowing for seamless connections with other tools, while Text Request scored 8.2. Reviewers mention that Podium's extensive integration options streamline operations and enhance overall productivity.
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Pricing
Entry-Level Pricing
Podium
Core
$399.00
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Text Request
Basic
Starting at $59.00
Per Month
- Autoresponder
- Escalation
- Message Template
Free Trial
Podium
No trial information availableText Request
No trial information availableRatings
Meets Requirements
9.1
1,549
9.2
823
Ease of Use
9.3
1,568
9.3
844
Ease of Setup
9.2
917
9.3
361
Ease of Admin
9.3
803
9.4
314
Quality of Support
9.0
1,447
9.4
725
Has the product been a good partner in doing business?
9.2
819
9.3
310
Product Direction (% positive)
9.0
1,542
9.4
831
Features by Category
Messenger
8.4
126
Feature Not Available
7.9
175
Feature Not Available
9.1
191
8.5
132
Feature Not Available
Feature Not Available
Channels
8.1
181
Feature Not Available
8.7
191
8.5
128
9.3
206
9.4
146
Feature Not Available
7.8
113
8.1
165
8.2
107
Customers
8.3
122
8.5
121
8.4
126
8.5
131
8.6
193
8.3
128
8.3
193
8.1
120
8.5
192
8.3
123
Business Instant Messaging
Not enough data
8.2
538
Not enough data
8.6
624
Not enough data
8.4
587
Business Instant Messaging
Not enough data
7.2
467
Not enough data
7.0
452
Business Instant Messaging
Not enough data
8.2
545
Not enough data
9.0
605
Not enough data
8.2
522
Generative AI - Business Instant Messaging
Not enough data
6.9
15
AI - Business Instant Messaging
Not enough data
7.3
15
Not enough data
8.0
15
Not enough data
7.3
15
Not enough data
7.9
14
Platform Basics
8.7
44
Not enough data
8.6
43
Not enough data
9.2
44
Not enough data
Platform Data
9.4
44
Not enough data
9.0
44
Not enough data
Platform Additional Functionality
8.3
42
Not enough data
8.9
44
Not enough data
9.4
44
Not enough data
Platform Content
9.1
43
Not enough data
Text Messaging
8.7
179
|
Verified
8.7
162
9.3
192
|
Verified
9.1
169
8.4
139
8.6
156
8.6
192
|
Verified
8.6
153
8.4
166
|
Verified
8.0
132
8.5
167
|
Verified
8.4
143
8.6
186
|
Verified
8.5
153
8.6
170
|
Verified
8.1
135
SMS Platform
8.5
177
|
Verified
8.1
138
8.6
178
|
Verified
8.1
142
Feature Not Available
Feature Not Available
7.7
157
|
Verified
7.9
131
Feature Not Available
7.7
124
8.3
161
|
Verified
7.9
124
Channels
8.3
245
Not enough data
8.3
246
Not enough data
Feature Not Available
Not enough data
Design
8.3
261
Not enough data
Feature Not Available
Not enough data
8.7
294
Not enough data
8.6
285
Not enough data
8.7
259
Not enough data
Generative AI
7.9
158
Not enough data
7.8
153
Not enough data
Functionality
8.7
281
|
Verified
Not enough data
8.1
273
|
Verified
Not enough data
8.7
276
|
Verified
Not enough data
Support
8.5
280
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
285
|
Verified
Not enough data
Responses
9.1
18
Not enough data
8.2
19
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.2
18
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
18
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
8.8
19
Not enough data
9.0
18
Not enough data
Generative AI
8.5
18
Not enough data
8.3
17
Not enough data
Conversational Platform
8.7
259
Not enough data
8.5
217
Not enough data
8.3
132
Not enough data
8.6
146
Not enough data
Support Automation
8.7
221
Not enough data
8.4
131
Not enough data
8.7
132
Not enough data
8.2
140
Not enough data
Generative AI
7.8
119
Not enough data
7.7
119
Not enough data
Data
8.4
22
Not enough data
8.8
23
Not enough data
Interaction
8.5
24
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
8.6
23
Not enough data
9.0
22
Not enough data
Learning
8.6
23
Not enough data
8.6
24
Not enough data
Content Generation
8.5
24
Not enough data
8.2
24
Not enough data
System
Feature Not Available
Not enough data
8.6
24
Not enough data
8.8
23
Not enough data
8.7
22
Not enough data
Generative AI
8.0
183
Not enough data
7.7
179
Not enough data
Feature Not Available
Not enough data
Communication
9.2
624
|
Verified
Not enough data
9.1
649
|
Verified
Not enough data
8.2
438
Not enough data
9.0
592
|
Verified
Not enough data
7.3
225
Not enough data
Internal Use
8.3
545
|
Verified
Not enough data
9.0
605
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.6
555
|
Verified
Not enough data
8.8
562
|
Verified
Not enough data
8.5
529
|
Verified
Not enough data
Consumer Intelligence
9.2
599
|
Verified
8.9
30
8.5
489
8.7
29
8.6
530
|
Verified
8.6
28
Reporting
Feature Not Available
7.8
26
8.4
497
|
Verified
7.8
26
9.0
619
|
Verified
8.9
29
Media Monitoring
8.6
490
8.0
28
7.2
173
7.9
26
8.3
485
7.9
26
In-House Management
8.6
479
8.3
27
8.6
478
|
Verified
8.8
27
Generative AI
7.6
119
Feature Not Available
Basic Communication
8.5
26
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
22
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Advanced Features
7.4
24
Not enough data
Feature Not Available
Not enough data
8.3
25
Not enough data
Categories
Categories
Shared Categories
Podium and Text Request are categorized as SMS Marketing, Conversational Marketing, and Online Reputation Management
Unique Categories
Podium is categorized as Conversational Support, Customer Communications Management, Automotive Marketing, Chatbots, Communication Platform as a Service, Live Chat, VoIP, AI Chatbots, and Shared Inbox
Text Request is categorized as Business Instant Messaging
Reviews
Reviewers' Company Size
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Text Request
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
20.3%
Retail
13.8%
Consumer Services
9.2%
Construction
8.2%
Furniture
6.4%
Other
42.1%
Hospital & Health Care
11.5%
Medical Practice
9.5%
Insurance
7.4%
Staffing and Recruiting
5.4%
Health, Wellness and Fitness
4.9%
Other
61.4%
Most Helpful Reviews
Podium
Most Helpful Favorable Review
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Most Helpful Critical Review
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Text Request
Most Helpful Favorable Review
Diane S.
Verified User in Security and Investigations
Unlike another service we used in the past, Text Request is straightforward to use for an all-hands employee message. Text Request doesn't limit my group contacts to under 100 people. It's effortless to send out group texts to all employees in a short...
Most Helpful Critical Review
Thad S.
Verified User in Legal Services
It does not work with our CRM. Unfortunately, they advertise that it does. They demonstrated the product she was in promise does it would integrate specifically so that we can send out bills. Then it did not work in after several meetings which wasted time,...
Joseph M.
Verified User in Retail
I appreciate how Podium keeps us informed of the changes and upgrades that they make all while asking for our opinion along the way. It makes me feel part of the growth of the company.
Diane S.
Verified User in Security and Investigations
Unlike another service we used in the past, Text Request is straightforward to use for an all-hands employee message. Text Request doesn't limit my group contacts to under 100 people. It's effortless to send out group texts to all employees in a short...
Adam T.
Verified User in Recreational Facilities and Services
Promises made for services they do not have. Zero onboarding assistance. Paid for 2 locations but only acessing one. Changing terms and conditions after agreemnt then locking out access but still charging fees. CUSTOMER SERVICE WORSE THAN COMCAST.
Thad S.
Verified User in Legal Services
It does not work with our CRM. Unfortunately, they advertise that it does. They demonstrated the product she was in promise does it would integrate specifically so that we can send out bills. Then it did not work in after several meetings which wasted time,...
Discussions
How can I make people interact with the chat feature better?
3 comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
What are texting features?
1 comment
CL
It works just like your phone. You can text patients exactly the same way. Patients can either call our pharmacy or text. They have a choice. More r going to...Read more
What is a Request text?
1 comment
Official Response from Text Request
Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday...Read more
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