Introducing G2.ai, the future of software buying.Try now
Compare Pendo and WalkMe 
At a Glance
Market Segments
Mid-Market (63.0% of reviews)
Enterprise (59.2% of reviews)
Entry-Level Pricing
Free
No pricing available
Pendo
Star Rating
(1,555)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansWalkMe
Star Rating
(535)4.5 out of 5
Market Segments
Enterprise (59.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that WalkMe excels in providing in-app support and self-service learning, which significantly reduces training time and enhances productivity. Users appreciate how it guides them step-by-step through tasks, leading to a smoother onboarding experience.
- Users say Pendo shines in delivering deep insights into user interactions with products, allowing businesses to track user behavior effectively. Reviewers highlight its comprehensive onboarding guides, which help users navigate the software more easily.
- According to verified reviews, WalkMe's intuitive usability and seamless integration are frequently praised, making it a strong choice for organizations focused on digital adoption. Users mention that it helps lower support requests by improving the overall user experience.
- Reviewers mention that Pendo offers excellent customer support, which is responsive and helpful. This aspect is particularly valued by users who appreciate having a reliable resource when navigating the platform's features.
- G2 reviewers note that while WalkMe has a higher overall satisfaction score, Pendo's ability to provide a 360-degree view of user data is a significant advantage for businesses looking to understand user behavior comprehensively.
- Users report that WalkMe's focus on enterprise solutions makes it particularly appealing for larger organizations, while Pendo's strength lies in its mid-market focus, offering tailored features that resonate well with smaller to medium-sized businesses.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
WalkMe
No pricing availableFree Trial
Pendo
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
8.5
1,191
8.7
467
Ease of Use
8.2
1,205
8.3
476
Ease of Setup
7.9
563
8.1
385
Ease of Admin
8.4
555
8.3
362
Quality of Support
8.5
1,040
8.8
462
Has the product been a good partner in doing business?
8.9
531
8.9
360
Product Direction (% positive)
8.5
1,106
9.0
453
Features by Category
Metrics
8.7
453
Not enough data
8.7
471
Not enough data
8.4
419
Not enough data
8.8
464
Not enough data
8.5
421
Not enough data
8.2
394
Not enough data
8.2
358
Not enough data
8.2
334
Not enough data
8.3
394
Not enough data
Reporting
8.4
462
Not enough data
8.5
426
Not enough data
8.7
436
Not enough data
8.7
467
Not enough data
7.8
261
Not enough data
8.1
284
Not enough data
8.2
449
Not enough data
Other
8.7
437
Not enough data
8.0
306
Not enough data
7.5
262
Not enough data
7.9
271
Not enough data
7.3
196
Not enough data
8.5
340
Not enough data
8.2
297
Not enough data
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.3
13
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
Administration
8.1
376
Not enough data
7.9
296
Not enough data
8.8
421
Not enough data
8.5
453
Not enough data
User Identification
7.9
109
7.4
17
8.5
136
8.5
19
8.0
103
8.0
14
Tracking & Reporting
8.5
125
8.6
18
8.5
131
8.2
19
8.3
108
8.0
16
8.5
141
8.3
20
8.6
133
7.8
18
8.7
137
8.1
18
Metrics
8.8
83
8.4
18
8.4
64
8.1
17
8.4
72
8.1
18
8.3
69
8.2
16
8.4
66
8.1
17
User Behavior
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
Not enough data
A/B Testing
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Not enough data
Visitor Information
8.0
22
Not enough data
8.1
20
Not enough data
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
343
7.9
286
8.4
389
8.1
320
User Support
8.5
389
8.6
311
7.6
207
7.7
250
8.0
294
8.0
258
Walkthrough Type
8.1
297
8.0
267
8.6
364
9.0
319
Platform Basics - Digital Adoption Platform
8.5
19
8.3
46
8.9
20
8.9
48
Analytics - Digital Adoption Platform
9.0
20
8.7
47
Functions - Digital Adoption Platform
8.6
19
8.9
48
9.0
20
9.2
49
Agentic AI - Digital Adoption Platform
6.5
11
7.1
33
Product Analytics
8.6
579
Not enough data
8.7
612
Not enough data
8.6
590
Not enough data
8.2
502
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
444
Not enough data
Agentic AI - Product Analytics
6.6
25
Not enough data
6.9
25
Not enough data
6.9
24
Not enough data
7.5
23
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
172
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
180
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Communication
8.1
324
Not enough data
7.9
306
Not enough data
8.1
306
Not enough data
Planning
7.1
230
Not enough data
7.1
222
Not enough data
6.6
197
Not enough data
7.6
234
Not enough data
7.2
209
Not enough data
Workflow Management
7.3
242
Not enough data
7.6
250
Not enough data
6.7
197
Not enough data
7.0
209
Not enough data
Metrics
8.8
83
8.4
18
8.4
64
8.1
17
8.4
72
8.1
18
8.3
69
8.2
16
8.4
66
8.1
17
Variation Testing
8.3
54
7.9
16
7.8
55
8.3
20
8.1
59
8.1
18
8.4
66
7.9
21
8.1
63
8.1
21
7.9
56
8.5
17
Reporting
8.6
84
8.1
23
8.6
87
8.2
24
Personalization
8.6
74
8.4
22
8.7
73
8.1
21
8.9
66
8.1
19
Administration
8.0
75
7.4
18
8.1
66
8.1
19
8.5
85
8.2
24
8.6
91
8.6
24
Categories
Categories
Shared Categories
Pendo and WalkMe are categorized as Digital Adoption Platform, Mobile App Analytics, and Mobile App Optimization
Unique Categories
Pendo is categorized as Product Analytics, Digital Analytics, Product Management, and Session Replay
WalkMe is categorized as ServiceNow Store Apps and Customer Self-Service
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
15.5%
Marketing and Advertising
7.2%
Financial Services
4.2%
Hospital & Health Care
3.0%
Other
36.6%
Computer Software
11.0%
Information Technology and Services
8.1%
Financial Services
8.1%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.1%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
