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Compare Pendo and Shortcut 
At a Glance
Market Segments
Mid-Market (62.9% of reviews)
Small-Business (52.1% of reviews)
Entry-Level Pricing
Free
$0 per user, per month
Pendo
Star Rating
(1,553)4.4 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansShortcut
Star Rating
(173)4.4 out of 5
Market Segments
Small-Business (52.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per user, per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and walkthroughs that help users understand the product better. This level of detail is particularly appreciated by those looking for a 360-degree view of user behavior.
- Users say Shortcut offers a clear structure for managing complex projects, with its hierarchy of Milestones, Epics, Stories, and Tasks. This flexibility allows teams to stay aligned and adapt to agile workflows, making it a favorite among project managers who value organization.
- Reviewers mention that Pendo's customer support is responsive and excellent, which enhances the overall user experience. Users appreciate the assistance they receive, especially when navigating the platform's extensive features.
- According to verified reviews, Shortcut's user interface is praised for its simplicity, making it easy for new team members to onboard without extensive training. This contrasts with other tools like JIRA, which users find overly complex.
- G2 reviewers highlight that while Pendo has a slightly lower ease of setup score, its robust features for tracking user engagement and feedback make it a powerful tool for product management. Users value the insights gained, even if the initial setup requires more effort.
- Users report that Shortcut's reporting and roadmap views provide better visibility into project progress and priorities, which is crucial for teams needing to stay on track. This feature is particularly beneficial for small businesses looking to streamline their project management processes.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Shortcut
Free (1 - 10 users)
$0
per user, per month
Enables a small software team to ship quickly.
- Manage all ongoing work in Stories
- Plan multiple sprints using Iterations
- Get tailored reports for quick insights
Free Trial
Pendo
Free Trial is available
Shortcut
Free Trial is available
Ratings
Meets Requirements
8.5
1,192
8.6
130
Ease of Use
8.2
1,206
8.6
130
Ease of Setup
7.9
564
9.0
49
Ease of Admin
8.5
555
9.1
34
Quality of Support
8.5
1,041
8.8
83
Has the product been a good partner in doing business?
8.9
531
8.8
30
Product Direction (% positive)
8.5
1,107
8.7
113
Features by Category
Metrics
8.7
454
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
422
Not enough data
8.2
395
Not enough data
8.2
359
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
467
Not enough data
7.8
262
Not enough data
8.1
285
Not enough data
8.2
449
Not enough data
Other
8.7
438
Not enough data
8.0
307
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
197
Not enough data
8.5
340
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.4
12
Not enough data
6.5
14
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
8.1
376
Not enough data
8.0
297
Not enough data
8.8
422
Not enough data
8.5
454
Not enough data
Tasks
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Projects
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
142
Not enough data
8.6
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
Not enough data
A/B Testing
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Not enough data
Visitor Information
8.0
22
Not enough data
8.1
20
Not enough data
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
343
Not enough data
8.4
389
Not enough data
User Support
8.5
388
Not enough data
7.6
207
Not enough data
8.0
294
Not enough data
Walkthrough Type
8.1
297
Not enough data
8.6
364
Not enough data
Platform Basics - Digital Adoption Platform
8.4
18
Not enough data
8.9
19
Not enough data
Analytics - Digital Adoption Platform
8.9
19
Not enough data
Functions - Digital Adoption Platform
8.6
19
Not enough data
9.0
20
Not enough data
Agentic AI - Digital Adoption Platform
6.5
11
Not enough data
Product Analytics
8.7
580
Not enough data
8.7
613
Not enough data
8.6
591
Not enough data
8.2
504
Not enough data
8.0
411
Not enough data
8.2
444
Not enough data
8.0
403
Not enough data
7.9
444
Not enough data
Agentic AI - Product Analytics
6.7
26
Not enough data
7.1
26
Not enough data
7.0
25
Not enough data
7.6
24
Not enough data
Bug Reporting
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
8.2
16
Bug Monitoring
Not enough data
8.4
15
Not enough data
8.3
16
Not enough data
8.4
15
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
325
7.0
47
7.9
307
7.4
47
8.1
307
7.4
49
Planning
7.1
231
Feature Not Available
7.1
223
8.3
75
6.6
198
8.8
73
7.6
235
8.1
77
7.2
210
7.6
56
Workflow Management
7.3
243
Feature Not Available
7.6
251
8.5
81
6.7
198
Feature Not Available
7.0
210
Feature Not Available
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Variation Testing
8.3
54
Not enough data
7.8
55
Not enough data
8.1
59
Not enough data
8.4
66
Not enough data
8.1
63
Not enough data
7.9
56
Not enough data
Reporting
8.6
84
Not enough data
8.6
87
Not enough data
Personalization
8.6
74
Not enough data
8.7
73
Not enough data
8.9
66
Not enough data
Administration
8.0
75
Not enough data
8.1
66
Not enough data
8.5
85
Not enough data
8.6
91
Not enough data
Categories
Categories
Shared Categories
Pendo and Shortcut are categorized as Product Management
Unique Categories
Pendo is categorized as Digital Adoption Platform, Product Analytics, Digital Analytics, Mobile App Analytics, Mobile App Optimization, and Session Replay
Shortcut is categorized as Bug Tracking and Project Management
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shortcut
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.5%
Information Technology and Services
15.6%
Marketing and Advertising
7.2%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
28.1%
Information Technology and Services
19.8%
Financial Services
5.4%
Marketing and Advertising
3.6%
Internet
3.6%
Other
39.5%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
What is a clubhouse?
2 Comments
SS
Clubhouse, now called Shortcut is a tool that helps software teams work together better. It lets teams plan their work, track progress, and manage tasks...Read more
Shortcut has no more discussions with answers
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