Compare Outreach and Reply 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Small-Business (82.8% of reviews)
Entry-Level Pricing
Contact Us
Free
Outreach
Star Rating
(3,455)4.3 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Entry-Level Pricing
Contact Us
Learn more about OutreachReply
Star Rating
(1,390)4.6 out of 5
Market Segments
Small-Business (82.8% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Outreach excels in its Lead Builder feature, scoring 9.0, which allows users to effectively create targeted lists of leads, while Reply's Lead Builder is rated lower at 8.1, indicating less satisfaction in this area.
- Users report that Reply's Quality of Support is significantly higher, with a score of 9.4 compared to Outreach's 8.3, suggesting that users find Reply's customer service more responsive and helpful.
- G2 users highlight that Outreach's Email Tracking/Automation feature is robust, scoring 9.1, which allows for effective follow-up and engagement, whereas Reply's score of 9.2 indicates a slight edge in automation capabilities.
- Users on G2 mention that Reply's Customer-facing Chatbot feature is rated 8.1, which enhances lead engagement, while Outreach's score of 6.7 suggests that its chatbot functionality may not meet user expectations.
- Reviewers say that Outreach's Data Import & Export Tools are highly rated at 9.1, making it easier for users to manage their data, while Reply's tools are not highlighted as a strong point, indicating potential limitations in data handling.
- Users report that Reply's Lead Follow-up feature shines with a score of 9.3, indicating effective follow-up processes, while Outreach's score of 8.3 suggests room for improvement in this critical area of sales engagement.
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Pricing
Entry-Level Pricing
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Reply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Outreach
No trial information availableReply
Free Trial is available
Ratings
Meets Requirements
8.7
2,602
9.0
1,032
Ease of Use
8.3
2,618
8.9
1,057
Ease of Setup
7.6
789
8.8
468
Ease of Admin
7.8
762
8.9
391
Quality of Support
8.3
2,371
9.4
1,027
Has the product been a good partner in doing business?
8.5
748
9.2
392
Product Direction (% positive)
8.5
2,432
9.1
972
Features by Category
Data Availability
Not enough data
8.3
45
Not enough data
8.1
46
Not enough data
7.9
42
Not enough data
7.1
13
Data Accuracy
Not enough data
8.1
43
Not enough data
8.1
42
Not enough data
7.5
14
Platform
Not enough data
8.5
40
Not enough data
9.1
43
Not enough data
9.4
44
Not enough data
9.2
44
Not enough data
8.2
39
Not enough data
8.3
41
Features
Not enough data
8.6
43
Not enough data
8.7
44
Not enough data
8.3
42
Not enough data
8.7
40
Not enough data
8.6
44
Not enough data
8.1
39
Not enough data
8.5
40
Not enough data
9.2
42
Not enough data
9.3
42
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
6.7
26
8.0
57
7.6
30
8.3
53
8.3
32
9.3
55
8.3
34
8.5
51
Organization
7.9
29
8.3
52
8.0
31
8.8
53
8.2
29
8.6
52
Performance Analysis
7.5
34
8.3
52
8.2
37
8.9
56
Sales Analysis
7.5
33
7.6
50
7.9
34
7.8
50
Generative AI
7.8
21
Feature Not Available
7.5
20
Feature Not Available
Integrated Workflows
8.8
961
|
Verified
8.0
357
|
Verified
9.1
1010
|
Verified
9.2
506
|
Verified
8.4
822
|
Verified
7.4
229
|
Verified
8.3
753
|
Verified
8.3
312
|
Verified
8.5
960
|
Verified
8.1
334
|
Verified
8.6
356
8.1
207
8.3
306
8.1
201
Repeatability and Reportability
8.4
817
|
Verified
8.3
323
|
Verified
8.6
898
|
Verified
8.6
380
|
Verified
8.5
878
|
Verified
8.5
381
|
Verified
7.8
727
|
Verified
8.1
302
7.1
272
7.2
188
AI and Automation
7.9
298
8.2
213
7.4
267
8.0
208
7.7
307
8.5
236
7.3
258
7.6
193
7.0
252
8.0
206
Generative AI
6.6
100
Feature Not Available
Call Analytics
8.4
119
Not enough data
7.9
100
Not enough data
8.0
107
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
7.7
87
Not enough data
7.9
91
Not enough data
Generative AI
7.6
32
Not enough data
Lead Intelligence
Not enough data
8.5
62
Not enough data
8.3
61
Not enough data
8.1
62
Not enough data
8.2
62
Not enough data
7.9
63
Revenue Sourcing and Forecasting
7.3
49
Not enough data
7.9
58
Not enough data
8.3
77
Not enough data
8.1
51
Not enough data
7.8
57
Not enough data
8.0
19
Not enough data
8.0
20
Not enough data
CRM Data Enrichment
8.7
90
Not enough data
8.8
99
Not enough data
8.3
72
Not enough data
Feature Not Available
Not enough data
8.3
20
Not enough data
Account Management
7.9
67
Not enough data
7.8
68
Not enough data
8.1
68
Not enough data
8.6
78
Not enough data
8.0
22
Not enough data
8.0
19
Not enough data
Generative AI
6.8
32
Not enough data
Data Sourcing
7.9
140
Not enough data
7.9
155
Not enough data
Feature Not Available
Not enough data
8.2
169
Not enough data
7.7
149
Not enough data
Predictive Analytics
7.4
123
Not enough data
7.5
117
Not enough data
7.1
108
Not enough data
7.4
116
Not enough data
Sales Management
8.0
131
Not enough data
Feature Not Available
Not enough data
7.8
146
Not enough data
8.8
171
Not enough data
Training
8.4
191
|
Verified
Not enough data
8.2
190
|
Verified
Not enough data
8.3
173
|
Verified
Not enough data
8.0
136
|
Verified
Not enough data
Feedback
8.3
159
|
Verified
Not enough data
8.2
156
|
Verified
Not enough data
8.2
135
Not enough data
8.4
168
|
Verified
Not enough data
8.5
186
|
Verified
Not enough data
8.3
185
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
6.8
17
Not enough data
Calling
8.5
784
8.0
39
|
Verified
7.9
878
8.0
42
|
Verified
8.4
1004
7.8
42
|
Verified
8.8
1063
8.4
40
Contacts
8.6
1119
8.9
65
|
Verified
8.0
959
8.6
45
|
Verified
8.4
1039
8.4
54
|
Verified
Insights
8.3
1068
|
Verified
8.4
50
|
Verified
8.4
1026
8.5
54
|
Verified
7.8
571
8.1
37
|
Verified
9.1
1166
9.0
67
|
Verified
8.1
1013
8.7
50
|
Verified
Analytics
8.8
1408
8.6
606
8.4
1349
8.2
421
Feature Not Available
8.1
386
Customizations
8.8
1375
8.7
505
8.9
1401
8.9
601
8.5
1376
8.4
508
8.3
1027
8.5
481
9.0
1418
8.6
540
Generative AI
6.9
138
Feature Not Available
Incentives
7.6
182
Not enough data
8.3
223
|
Verified
Not enough data
7.2
155
|
Verified
Not enough data
8.4
235
|
Verified
Not enough data
Personalization
8.3
254
|
Verified
Not enough data
7.9
261
|
Verified
Not enough data
8.3
313
|
Verified
Not enough data
8.1
218
|
Verified
Not enough data
Administrative
8.7
297
|
Verified
Not enough data
8.4
249
|
Verified
Not enough data
8.5
255
Not enough data
Categories
Categories
Shared Categories
Outreach and Reply are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, and Email Tracking
Unique Categories
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Coaching, Sales Analytics, Sales Performance Management, and Sales Acceleration Platforms
Reviews
Reviewers' Company Size
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.4%
Financial Services
3.1%
Other
27.9%
Computer Software
17.9%
Marketing and Advertising
16.3%
Information Technology and Services
11.5%
Financial Services
5.2%
Staffing and Recruiting
5.1%
Other
44.1%
Most Helpful Reviews
Outreach
Most Helpful Favorable Review
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Most Helpful Critical Review
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Reply
Most Helpful Favorable Review
Verified User in Internet
The team behind Reply seem to have a clear product vision and a good understanding of customer needs. Reply combines an extensive features set with a very user-friendly and intuitive interface. It has native integrations with popular CRM products and...
Most Helpful Critical Review
Jake H.
Verified User in Marketing and Advertising
Tread carefully - pricing is not as it seems. You are limited to 3 email accounts, with $20 added per email account per month afterwords. This is not mentioned on the pricing page, now the terms and conditions. The unlimited tier is NOT...
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Verified User in Internet
The team behind Reply seem to have a clear product vision and a good understanding of customer needs. Reply combines an extensive features set with a very user-friendly and intuitive interface. It has native integrations with popular CRM products and...
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Jake H.
Verified User in Marketing and Advertising
Tread carefully - pricing is not as it seems. You are limited to 3 email accounts, with $20 added per email account per month afterwords. This is not mentioned on the pricing page, now the terms and conditions. The unlimited tier is NOT...
Discussions
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 comments
IS
We also used it for hiring workflow.Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 comments
TC
It seems that the text you provided is empty or consists only of punctuation marks. Could you please provide the text you would like translated?Read more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 comments
AD
I am unable to assist with that request.Read more
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