Compare Outreach and Reply 
At a Glance
Market Segments
Mid-Market (59.7% of reviews)
Small-Business (82.3% of reviews)
Entry-Level Pricing
Contact Us
Free
Outreach
Star Rating
(3,462)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Entry-Level Pricing
Contact Us
Learn more about OutreachReply
Star Rating
(1,410)4.6 out of 5
Market Segments
Small-Business (82.3% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Outreach excels in its Lead Builder feature, scoring 9.0, which allows for effective lead generation, while Reply's Lead Builder is rated slightly lower at 8.1. Reviewers mention that Outreach's ability to create targeted lists significantly enhances their outreach efforts.
- Reviewers mention that Reply offers superior Customer-facing Chatbot capabilities, scoring 8.1 compared to Outreach's 6.7. Users on G2 appreciate how Reply's chatbot effectively engages leads and qualifies them, making the follow-up process smoother.
- Users say that Outreach's Email Tracking/Automation feature is highly rated at 9.1, providing robust tracking capabilities that help users optimize their email campaigns. In contrast, Reply's similar feature scores 9.2, indicating a close competition, but users report that Reply's automation is more intuitive.
- Reviewers mention that the Quality of Support for Reply is rated at 9.4, significantly higher than Outreach's 8.3. Users on G2 highlight that Reply's support team is responsive and helpful, which is crucial for resolving issues quickly.
- G2 users report that Outreach's Data Import & Export Tools are rated 9.1, making it easy to manage data across platforms. However, users mention that Reply's tools, while effective, do not match the seamless experience provided by Outreach.
- Users report that Reply shines in Lead Follow-up with a score of 9.3, compared to Outreach's 8.3. Reviewers mention that Reply's follow-up automation features help them maintain engagement with leads more effectively, leading to higher conversion rates.
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Pricing
Entry-Level Pricing
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Reply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Outreach
No trial information availableReply
Free Trial is available
Ratings
Meets Requirements
8.7
2,609
9.0
1,051
Ease of Use
8.3
2,625
8.9
1,076
Ease of Setup
7.6
794
8.8
485
Ease of Admin
7.8
764
8.9
395
Quality of Support
8.3
2,375
9.4
1,045
Has the product been a good partner in doing business?
8.5
750
9.2
395
Product Direction (% positive)
8.5
2,439
9.1
990
Features by Category
Data Availability
Not enough data
8.2
50
Not enough data
8.1
51
Not enough data
7.9
47
Not enough data
7.3
18
Data Accuracy
Not enough data
8.1
48
Not enough data
8.0
47
Not enough data
7.6
19
Platform
Not enough data
8.6
45
Not enough data
9.2
48
Not enough data
9.3
49
Not enough data
9.3
49
Not enough data
8.3
44
Not enough data
8.4
46
Features
Not enough data
8.6
48
Not enough data
8.7
49
Not enough data
8.4
47
Not enough data
8.7
45
Not enough data
8.8
49
Not enough data
8.1
44
Not enough data
8.4
45
Not enough data
9.3
47
Not enough data
9.4
47
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
6.7
26
8.1
62
7.6
30
8.3
58
8.3
32
9.4
59
8.3
34
8.6
55
Organization
7.9
29
8.4
56
8.0
31
8.8
57
8.2
29
8.7
57
Performance Analysis
7.5
34
8.4
56
8.2
37
9.0
60
Sales Analysis
7.5
33
7.7
54
7.9
34
7.9
54
Generative AI
7.8
21
Feature Not Available
7.5
20
Feature Not Available
Integrated Workflows
8.8
962
|
Verified
8.1
369
|
Verified
9.1
1011
|
Verified
9.2
518
|
Verified
8.4
823
|
Verified
7.5
241
|
Verified
8.3
754
|
Verified
8.3
324
|
Verified
8.5
961
|
Verified
8.1
346
|
Verified
8.6
357
8.1
219
8.3
307
8.2
213
Repeatability and Reportability
8.4
818
|
Verified
8.3
335
|
Verified
8.6
899
|
Verified
8.6
392
|
Verified
8.5
879
|
Verified
8.6
393
|
Verified
7.8
728
|
Verified
8.2
314
7.1
273
7.3
199
AI and Automation
7.9
298
8.2
224
7.4
267
8.0
219
7.7
307
8.5
247
7.3
258
7.6
204
7.0
252
8.0
217
Generative AI
6.6
100
Feature Not Available
Call Analytics
8.4
120
Not enough data
7.9
100
Not enough data
8.0
107
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
7.7
87
Not enough data
7.9
91
Not enough data
Generative AI
7.6
32
Not enough data
Lead Intelligence
Not enough data
8.7
69
Not enough data
8.5
68
Not enough data
8.3
69
Not enough data
8.4
69
Not enough data
8.1
70
Revenue Sourcing and Forecasting
7.3
49
Not enough data
7.9
58
Not enough data
8.3
77
Not enough data
8.1
51
Not enough data
7.8
57
Not enough data
8.0
19
Not enough data
8.0
20
Not enough data
CRM Data Enrichment
8.7
90
Not enough data
8.8
99
Not enough data
8.3
72
Not enough data
Feature Not Available
Not enough data
8.3
20
Not enough data
Account Management
7.9
67
Not enough data
7.8
68
Not enough data
8.1
68
Not enough data
8.6
78
Not enough data
8.0
22
Not enough data
8.0
19
Not enough data
Generative AI
6.8
33
Not enough data
Data Sourcing
7.8
142
Not enough data
7.9
157
Not enough data
Feature Not Available
Not enough data
8.2
171
Not enough data
7.7
151
Not enough data
Predictive Analytics
7.3
125
Not enough data
7.4
119
Not enough data
7.1
110
Not enough data
7.4
118
Not enough data
Sales Management
8.0
133
Not enough data
Feature Not Available
Not enough data
7.8
148
Not enough data
8.8
173
Not enough data
Training
8.4
192
|
Verified
Not enough data
8.2
191
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
8.0
137
|
Verified
Not enough data
Feedback
8.3
160
|
Verified
Not enough data
8.2
157
|
Verified
Not enough data
8.2
136
Not enough data
8.4
169
|
Verified
Not enough data
8.5
187
|
Verified
Not enough data
8.3
186
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
6.8
17
Not enough data
Calling
8.5
790
8.2
44
|
Verified
7.9
884
8.2
47
|
Verified
8.4
1010
7.9
47
|
Verified
8.8
1068
8.5
45
Contacts
8.6
1124
9.0
70
|
Verified
8.0
964
8.7
50
|
Verified
8.4
1044
8.4
58
|
Verified
Insights
8.3
1072
|
Verified
8.5
55
|
Verified
8.4
1030
8.6
59
|
Verified
7.8
574
8.1
41
|
Verified
9.1
1170
9.1
72
|
Verified
8.1
1017
8.6
54
|
Verified
Analytics
8.8
1411
8.6
621
8.4
1352
8.3
436
Feature Not Available
8.2
402
Customizations
8.8
1378
8.7
520
8.9
1404
9.0
615
8.5
1379
8.4
522
8.3
1030
8.5
496
9.0
1420
8.6
553
Generative AI
6.9
140
Feature Not Available
Incentives
7.6
182
Not enough data
8.3
223
|
Verified
Not enough data
7.2
155
|
Verified
Not enough data
8.4
235
|
Verified
Not enough data
Personalization
8.3
254
|
Verified
Not enough data
7.9
261
|
Verified
Not enough data
8.3
313
|
Verified
Not enough data
8.1
218
|
Verified
Not enough data
Administrative
8.7
297
|
Verified
Not enough data
8.4
249
|
Verified
Not enough data
8.5
255
Not enough data
Categories
Categories
Shared Categories
Outreach and Reply are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, and Email Tracking
Unique Categories
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Coaching, Sales Analytics, Sales Performance Management, and Sales Acceleration Platforms
Reviews
Reviewers' Company Size
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
18.3%
Marketing and Advertising
7.2%
Internet
6.4%
Financial Services
3.1%
Other
27.9%
Computer Software
18.2%
Marketing and Advertising
16.2%
Information Technology and Services
11.7%
Staffing and Recruiting
5.2%
Financial Services
5.2%
Other
43.7%
Most Helpful Reviews
Outreach
Most Helpful Favorable Review
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Most Helpful Critical Review
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Reply
Most Helpful Favorable Review
Verified User in Internet
The team behind Reply seem to have a clear product vision and a good understanding of customer needs. Reply combines an extensive features set with a very user-friendly and intuitive interface. It has native integrations with popular CRM products and...
Most Helpful Critical Review
Jake H.
Verified User in Marketing and Advertising
Tread carefully - pricing is not as it seems. You are limited to 3 email accounts, with $20 added per email account per month afterwords. This is not mentioned on the pricing page, now the terms and conditions. The unlimited tier is NOT...
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Verified User in Internet
The team behind Reply seem to have a clear product vision and a good understanding of customer needs. Reply combines an extensive features set with a very user-friendly and intuitive interface. It has native integrations with popular CRM products and...
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Jake H.
Verified User in Marketing and Advertising
Tread carefully - pricing is not as it seems. You are limited to 3 email accounts, with $20 added per email account per month afterwords. This is not mentioned on the pricing page, now the terms and conditions. The unlimited tier is NOT...
Discussions
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 comments
IS
We also used it for hiring workflow.Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 comments
TC
It seems that the text you provided is empty or consists only of punctuation marks. Could you please provide the text you would like translated?Read more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 comments
AD
I am unable to assist with that request.Read more
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