Compare OpenPhone and Talkroute

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At a Glance
OpenPhone
OpenPhone
Star Rating
(2,355)4.7 out of 5
Market Segments
Small-Business (92.2% of reviews)
Information
Entry-Level Pricing
$15.00 1 user Per Month (billed annually)
Free Trial is available
Browse all 3 pricing plans
Talkroute
Talkroute
Star Rating
(25)4.4 out of 5
Market Segments
Small-Business (92.0% of reviews)
Information
Entry-Level Pricing
$19 per account, per month (not billed per user)
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Talkroute excels in its call management features, particularly with its "Record Calls" functionality, which received a high score of 9.4. In contrast, OpenPhone's call management features, while solid, do not match this level of performance.
  • Reviewers mention that OpenPhone shines in mobile accessibility, scoring 9.4 for phone calls, which is significantly higher than Talkroute's score of 8.1. This makes OpenPhone a better choice for users who prioritize mobile communication.
  • G2 users highlight that Talkroute's entry-level price of $19 per account per month is slightly higher than OpenPhone's $15.00, making OpenPhone a more budget-friendly option for small businesses.
  • Users on G2 report that OpenPhone has a superior ease of setup score of 9.4 compared to Talkroute's 8.8, indicating that new users may find OpenPhone easier to implement and start using effectively.
  • Reviewers mention that Talkroute's "Automated Attendants" feature scored 8.3, which is lower than OpenPhone's impressive 9.6 for its VOiP Number feature, suggesting that OpenPhone offers more advanced capabilities in this area.
  • Users say that both products have similar ease of use ratings at 9.5, but OpenPhone's overall quality of support, rated at 9.3, is perceived as more reliable compared to Talkroute's 8.8, making it a more favorable option for ongoing assistance.
Pricing
Entry-Level Pricing
OpenPhone
Starter
$15.00
1 user Per Month (billed annually)
Browse all 3 pricing plans
Talkroute
BASIC
$19
per account, per month (not billed per user)
Browse all 4 pricing plans
Free Trial
OpenPhone
Free Trial is available
Talkroute
Free Trial is available
Ratings
Meets Requirements
9.3
1,884
8.8
10
Ease of Use
9.5
1,915
9.5
10
Ease of Setup
9.4
1,211
8.8
8
Ease of Admin
9.5
861
8.6
7
Quality of Support
9.3
1,789
8.8
10
Has the product been a good partner in doing business?
9.5
852
8.6
7
Product Direction (% positive)
9.3
1,789
8.7
9
Features by Category
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.4
1216
8.1
6
|
Verified
Feature Not Available
Feature Not Available
9.5
1121
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.9
736
Feature Not Available
Access
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
9.1
877
Not enough data
Advanced Features
7.8
488
Not enough data
8.3
695
Not enough data
9.5
1091
7.7
5
|
Verified
Outbound Call TrackingHide 12 FeaturesShow 12 Features
8.8
6,396
Not enough data
Calling
9.3
659
|
Verified
Not enough data
8.4
538
|
Verified
Not enough data
9.2
650
|
Verified
Not enough data
9.1
393
Not enough data
Contacts
9.1
697
|
Verified
Not enough data
8.9
580
|
Verified
Not enough data
8.8
567
|
Verified
Not enough data
Insights
9.1
602
|
Verified
Not enough data
8.5
545
Not enough data
8.9
645
|
Verified
Not enough data
7.9
520
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
OpenPhone
OpenPhone
Talkroute
Talkroute
OpenPhone and Talkroute are categorized as VoIP
Unique Categories
Talkroute
Talkroute is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
OpenPhone
OpenPhone
Small-Business(50 or fewer emp.)
92.2%
Mid-Market(51-1000 emp.)
6.6%
Enterprise(> 1000 emp.)
1.2%
Talkroute
Talkroute
Small-Business(50 or fewer emp.)
92.0%
Mid-Market(51-1000 emp.)
8.0%
Enterprise(> 1000 emp.)
0%
Reviewers' Industry
OpenPhone
OpenPhone
Real Estate
7.6%
Computer Software
5.6%
Marketing and Advertising
5.4%
Information Technology and Services
5.2%
Consumer Services
4.8%
Other
71.4%
Talkroute
Talkroute
Hospital & Health Care
12.0%
Automotive
12.0%
Real Estate
8.0%
Non-Profit Organization Management
8.0%
Mental Health Care
8.0%
Other
52.0%
Most Helpful Reviews
OpenPhone
OpenPhone
Most Helpful Favorable Review
Rahul B.
RB
Rahul B.
Verified User in Information Technology and Services

We switched to OpenPhone from another provider. The porting process was smooth. The team management web interface is super slick. So do OpenPhones native mobile apps. But above all, what we like most is the Slack integration. Our usage is very light,...

Most Helpful Critical Review
Tangi P.
TP
Tangi P.
Verified User in Hospital & Health Care

The lagging and choppy calls. I hate not being able to conduct a proffesional call.

Talkroute
Talkroute
Most Helpful Favorable Review
Imran H.
IH
Imran H.
Verified User in Information Technology and Services

Our tech company has been using Talkroute for over 4 years. We rarely have an issue, but if we do, their chat support is outstanding! At any given time, I've been met with an immediate response and have always left with a resolution. I could not be...

Most Helpful Critical Review
TP
Tylor P.
Verified User in Mental Health Care

Drops multiple calls daily from various user profiles and devices that include: Various Apple Devices, Windows/PC, their web app, their desktop app, and their cell phone app. When addressed the IT department asks for redundant information from the...

Alternatives
OpenPhone
OpenPhone Alternatives
Dialpad Connect
Dialpad Connect
Add Dialpad Connect
iPlum
iPlum
Add iPlum
JustCall
JustCall
Add JustCall
Aircall
Aircall
Add Aircall
Talkroute
Talkroute Alternatives
RingEX
RingEX
Add RingEX
Dialpad Connect
Dialpad Connect
Add Dialpad Connect
Grasshopper
Grasshopper
Add Grasshopper
Nextiva
Nextiva
Add Nextiva
Discussions
OpenPhone
OpenPhone Discussions
Is open phone legit?
26 comments
Verified User
G2
Here you get good quality openphone accounts with good rate http://pvaatoz.com/allpro/openphone.html Read more
Is open phone free?
11 comments
JR
No translation is needed as "NO" is already understood in English.Read more
What is like Google Voice?
4 comments
Marshall L.
ML
The ability to use both a web app and phone app, which are constantly in sync, so that you can make calls or texts on your computer's web browser and on your...Read more
Talkroute
Talkroute Discussions
Who owns Talkroute?
1 comment
TP
Someone who doesn't care for their small business customers. We were dropped due to our review on their failure to address issues within their own program.Read more
Monty the Mongoose crying
Talkroute has no more discussions with answers