Compare OnBase and Upland FileBound 
At a Glance
Market Segments
Enterprise (56.6% of reviews)
Small-Business (40.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
OnBase
Star Rating
(261)4.3 out of 5
Market Segments
Enterprise (56.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about OnBaseUpland FileBound
Star Rating
(32)3.9 out of 5
Market Segments
Small-Business (40.9% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about Upland FileBoundSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OnBase excels in customization options, with a score of 9.5, allowing for extensive tailoring to meet specific business needs. In contrast, Upland FileBound, while still offering customization, has not reached the same level of flexibility, which some users find limiting.
- Reviewers mention that OnBase's document management capabilities, particularly in Document Approval (9.2) and Document Assembly (8.4), are superior, providing a more streamlined workflow. Upland FileBound, with scores of 8.6 for Document Assembly, does not offer the same level of efficiency, leading to longer approval times.
- G2 users highlight OnBase's strong performance in process automation (9.1), which significantly enhances operational efficiency. Users on G2 note that Upland FileBound's process automation (8.3) lacks some advanced features, making it less effective for complex workflows.
- Reviewers say that OnBase's integration capabilities, particularly with APIs (8.5), are robust, allowing for seamless connections with other systems. In comparison, Upland FileBound's API integration (7.9) is seen as less comprehensive, which can hinder data flow between applications.
- Users report that OnBase's quality of support (8.3) is generally better than that of Upland FileBound (7.7), with many users praising the responsiveness and helpfulness of the support team, which can be crucial for resolving issues quickly.
- Reviewers mention that OnBase's analytics features, particularly in KPIs (9.0) and Reporting (8.5), provide deeper insights into business processes, while Upland FileBound's analytics capabilities (8.2) are perceived as more basic, limiting users' ability to make data-driven decisions.
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Pricing
Entry-Level Pricing
OnBase
No pricing availableFree Trial
OnBase
Free Trial is available
Upland FileBound
No trial information availableRatings
Meets Requirements
8.7
160
8.5
18
Ease of Use
8.3
226
8.3
18
Ease of Setup
7.7
142
7.2
9
Ease of Admin
8.0
84
8.1
9
Quality of Support
8.3
143
7.7
16
Has the product been a good partner in doing business?
8.9
83
8.1
8
Product Direction (% positive)
8.0
153
7.3
17
Features by Category
Customization
9.5
10
Not enough data
9.4
8
Not enough data
HR Content
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Not enough data
Logistics
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
Management
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Invoice Management
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Invoice Processing
9.4
13
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
9.4
15
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
Analytics
8.9
14
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
12
|
Verified
Not enough data
Integration
9.2
13
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
Risk
Feature Not Available
Not enough data
9.1
9
Not enough data
Feature Not Available
Not enough data
Recovery
Feature Not Available
Feature Not Available
9.1
9
Not enough data
Audit
8.8
7
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
8.8
8
Not enough data
Fraud
9.0
7
Feature Not Available
8.8
8
Not enough data
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process Management
8.6
48
Not enough data
8.3
47
Not enough data
8.6
48
Not enough data
8.2
20
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
9.2
20
Not enough data
Customization
8.7
52
Not enough data
8.2
48
Not enough data
8.4
44
Not enough data
8.5
35
Not enough data
8.5
36
Not enough data
Collaboration
8.4
47
Not enough data
8.7
50
Not enough data
8.6
52
Not enough data
8.9
48
Not enough data
Process Development
9.3
20
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
8.6
86
Not enough data
8.8
70
Not enough data
8.5
65
Not enough data
8.8
65
Not enough data
8.2
69
Not enough data
8.4
65
Not enough data
8.4
67
Not enough data
8.0
60
Not enough data
8.2
55
Not enough data
8.6
88
Not enough data
8.3
72
Not enough data
7.0
39
Not enough data
Workflow
9.1
80
Not enough data
8.7
71
Not enough data
8.5
66
Not enough data
9.0
76
Not enough data
8.6
56
Not enough data
Platform
8.7
40
Not enough data
8.6
83
Not enough data
8.5
69
Not enough data
8.7
70
Not enough data
8.5
62
Not enough data
Categories
Categories
Shared Categories
OnBase and Upland FileBound are categorized as AP Automation
Unique Categories
OnBase is categorized as HR Service Delivery, Business Process Management, Enterprise Content Management (ECM), No-Code Development Platforms, and Document Management
Upland FileBound has no unique categories
Reviews
Reviewers' Company Size
OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland FileBound
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
15.2%
Government Administration
13.9%
Financial Services
9.8%
Hospital & Health Care
9.0%
Insurance
8.6%
Other
43.4%
Higher Education
13.6%
Retail
9.1%
Information Technology and Services
9.1%
Printing
4.5%
Oil & Energy
4.5%
Other
59.1%
Most Helpful Reviews
OnBase
Most Helpful Favorable Review
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Most Helpful Critical Review
Erin M.
Verified User in Higher Education
offshoring support for on Prem customers. Hyland pretending they invented federated search, your bold new model is neiter bold nor new. You also appear to be going all in on the death of knowledge. AI is only as effective as your LLMs and sources, you are...
Upland FileBound
Most Helpful Favorable Review
Patrick M.
Verified User in Information Technology and Services
FileBound offers a tremendous amount of functionality at entry level cost. The features contained in FileBound are extremely useful for automating a variety of document based processes but these features are usually only found in extremely expensive...
Most Helpful Critical Review
Stacey B.
Verified User in Legal Services
If not used correctly, FileBound can be difficult to use and navigate
Sandy S.
Verified User in Financial Services
It is a full Enterprise Content Management solution. In regards to storage, manipulation and retrieval of data Hyland has covered almost every base and provided dynamic and very usable solutions. It is very easy to integrate this product into your...
Patrick M.
Verified User in Information Technology and Services
FileBound offers a tremendous amount of functionality at entry level cost. The features contained in FileBound are extremely useful for automating a variety of document based processes but these features are usually only found in extremely expensive...
Erin M.
Verified User in Higher Education
offshoring support for on Prem customers. Hyland pretending they invented federated search, your bold new model is neiter bold nor new. You also appear to be going all in on the death of knowledge. AI is only as effective as your LLMs and sources, you are...
Stacey B.
Verified User in Legal Services
If not used correctly, FileBound can be difficult to use and navigate
Discussions
What is OnBase Document Management?
2 comments
SD
Create, manage, track, archive and put critical business documents and data to work.Read more
Why do I need ECM for records management?
1 comment
KH
One central point of storage and recording of task. Read more
What does ECM do for business?
1 comment
Official Response from OnBase
Hello! Thank you for the question. OnBase, Hyland's enterprise information platform, provides the foundation for all your content services needs, allowing...Read more
Upland FileBound has no discussions with answers
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