Compare Nutshell and Salesforce Sales Cloud 
At a Glance
Market Segments
Small-Business (79.8% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Starting at $13.00 1 user Per Month
$25.00 1 User Per Month
Nutshell
Star Rating
(1,224)4.3 out of 5
Market Segments
Small-Business (79.8% of reviews)
Entry-Level Pricing
Starting at $13.00 1 user Per Month
Free Trial is available
Browse all 8 pricing plansSalesforce Sales Cloud
Star Rating
(23,272)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while Nutshell follows closely with 8.5. Reviewers mention that Salesforce's robust features allow for detailed tracking and management of customer interactions, which is crucial for larger teams.
- Reviewers mention that Nutshell shines in Ease of Use with a score of 8.7 compared to Salesforce's 8.1. Users on G2 appreciate Nutshell's intuitive interface, making it easier for small businesses to onboard new users quickly.
- Users say that Salesforce Sales Cloud offers superior Opportunity & Pipeline Management with a score of 8.7, while Nutshell scores 8.3. Reviewers highlight Salesforce's advanced forecasting tools and customizable pipelines as key advantages for managing sales processes effectively.
- G2 users report that Salesforce's Quality of Support is rated at 8.1, but Nutshell outperforms with a score of 8.7. Users mention that Nutshell's customer support is responsive and helpful, which is particularly beneficial for small businesses that may require more assistance.
- Reviewers mention that Salesforce Sales Cloud has a more comprehensive Reporting feature with a score of 8.5 compared to Nutshell's 7.8. Users appreciate the depth of analytics and customizable reports available in Salesforce, which help in making data-driven decisions.
- Users report that Salesforce's Customization capabilities score 8.5, while Nutshell scores 7.7. Reviewers say that Salesforce allows for extensive customization of workflows and dashboards, catering to the specific needs of larger organizations.
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Pricing
Entry-Level Pricing
Nutshell
Sales Foundation
Starting at $13.00
1 user Per Month
An easy to use, flexible CRM that helps teams organize their contacts, leads, and conversations in order to grow.
- Unlimited storage, contacts & accounts
- Contact management and communication timelines
- Email and calendar sync
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Nutshell
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.3
1,033
8.8
13,128
Ease of Use
8.7
1,053
8.1
16,045
Ease of Setup
8.5
571
7.8
7,175
Ease of Admin
8.7
492
7.9
4,139
Quality of Support
8.7
950
8.1
11,414
Has the product been a good partner in doing business?
8.8
485
8.3
4,101
Product Direction (% positive)
8.5
1,021
8.2
12,805
Features by Category
Sales Force Automation
8.5
812
|
Verified
8.8
9094
|
Verified
Feature Not Available
8.2
6044
|
Verified
8.3
783
|
Verified
8.7
8822
|
Verified
8.1
801
|
Verified
8.3
9083
|
Verified
7.5
603
|
Verified
8.0
6971
|
Verified
8.0
655
|
Verified
8.2
7267
|
Verified
7.4
605
|
Verified
8.0
6411
|
Verified
7.3
517
8.1
6309
|
Verified
7.5
583
8.3
7065
|
Verified
Marketing Automation
7.7
601
|
Verified
7.9
6328
|
Verified
7.6
534
8.1
6651
|
Verified
8.4
744
|
Verified
8.5
7671
|
Verified
7.1
506
7.9
5095
Customer Support
7.9
569
8.3
6478
|
Verified
7.9
590
|
Verified
8.1
6056
|
Verified
8.0
622
|
Verified
8.2
6452
|
Verified
7.3
496
|
Verified
8.0
5173
|
Verified
7.8
515
|
Verified
8.2
5666
|
Verified
Reporting & Analytics
7.8
726
|
Verified
8.5
8612
|
Verified
8.2
788
|
Verified
8.5
8799
|
Verified
7.4
619
|
Verified
8.2
7111
|
Verified
Mobile & Social
7.1
488
|
Verified
7.9
5305
|
Verified
6.9
488
|
Verified
7.8
4936
|
Verified
7.1
584
|
Verified
7.7
5785
|
Verified
Platform
7.7
567
|
Verified
8.5
3280
|
Verified
7.8
538
|
Verified
8.5
3286
|
Verified
8.3
590
|
Verified
8.6
3310
|
Verified
7.2
417
|
Verified
8.3
2594
|
Verified
6.4
363
|
Verified
8.5
2869
|
Verified
7.2
438
8.1
2897
|
Verified
8.4
570
|
Verified
8.7
3296
|
Verified
7.2
422
|
Verified
8.1
2737
Integration
7.9
550
|
Verified
8.5
2335
|
Verified
7.4
486
|
Verified
8.5
2791
|
Verified
7.2
425
|
Verified
8.5
2638
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Email Marketing
8.0
235
Not enough data
8.4
247
Not enough data
Feature Not Available
Not enough data
8.3
247
Not enough data
8.5
252
Not enough data
8.1
236
Not enough data
Feature Not Available
Not enough data
8.2
210
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics
7.1
129
Not enough data
8.1
232
Not enough data
Platform
8.3
233
Not enough data
7.2
185
Not enough data
8.4
236
Not enough data
Generative AI
6.6
149
Not enough data
6.7
149
Not enough data
Integration
8.0
229
Not enough data
7.2
190
Not enough data
7.0
181
Not enough data
7.8
200
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
242
Not enough data
8.8
262
Not enough data
8.7
284
Not enough data
8.6
261
Organization
Not enough data
8.9
320
Not enough data
8.8
312
Not enough data
8.8
305
Performance Analysis
Not enough data
8.4
255
Not enough data
8.8
277
Sales Analysis
Not enough data
8.4
256
Not enough data
8.7
270
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
8.2
174
8.7
407
8.2
170
8.5
397
7.4
138
8.0
356
Feature Not Available
8.0
351
8.1
148
8.9
406
7.9
160
8.4
355
8.1
147
8.6
370
Repeatability and Reportability
Feature Not Available
8.4
371
8.2
152
8.7
390
8.1
148
8.7
386
7.3
132
8.3
373
Feature Not Available
7.6
307
AI and Automation
7.7
145
8.5
353
7.8
144
8.4
362
Feature Not Available
8.2
322
Feature Not Available
7.9
325
Feature Not Available
7.7
307
Generative AI
Feature Not Available
Feature Not Available
Call Analytics
Not enough data
8.7
118
Not enough data
8.5
122
Not enough data
8.6
117
Not enough data
8.9
117
Agent Performance Management
Not enough data
8.6
127
Not enough data
8.6
111
Not enough data
8.7
127
Generative AI
Not enough data
Feature Not Available
Revenue Sourcing and Forecasting
Not enough data
8.2
28
Not enough data
8.1
28
Not enough data
8.6
28
Not enough data
8.6
28
Not enough data
8.3
28
Not enough data
8.2
23
Not enough data
8.0
23
CRM Data Enrichment
Not enough data
8.0
29
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
7.9
29
Not enough data
8.5
23
Account Management
Not enough data
7.9
29
Not enough data
7.8
29
Not enough data
7.6
29
Not enough data
8.3
28
Not enough data
8.3
23
Not enough data
8.1
23
Customization
8.1
39
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
Not enough data
Additional Functionality
8.4
38
Not enough data
6.6
30
Not enough data
8.3
37
Not enough data
6.7
28
Not enough data
7.9
35
Not enough data
Integrations
Not enough data
8.1
120
Not enough data
8.5
121
Not enough data
8.0
121
Not enough data
8.0
119
Not enough data
8.8
121
Branding & Customizatio
Not enough data
8.1
117
Not enough data
8.2
120
Not enough data
8.3
118
Automatic Rules & Configurations
Not enough data
8.3
119
Not enough data
8.3
119
Not enough data
7.9
122
Generative AI
Not enough data
Feature Not Available
Sales Performance Features - Sales Planning
Not enough data
8.3
103
Not enough data
8.5
95
Not enough data
8.4
100
Not enough data
8.6
100
Not enough data
8.5
99
Not enough data
8.7
98
Not enough data
8.0
96
Territory Management - Sales Planning
Not enough data
8.6
97
Not enough data
8.4
102
Quota & Capacity Management - Sales Planning
Not enough data
8.3
98
Not enough data
8.3
106
Not enough data
8.2
99
Data Sourcing
7.5
146
8.5
859
7.8
155
8.7
890
Feature Not Available
8.3
794
8.4
165
8.7
918
8.0
152
8.6
855
Predictive Analytics
7.8
154
8.4
835
7.8
148
8.6
851
Feature Not Available
8.1
750
7.4
145
8.3
792
Sales Management
8.4
169
8.7
881
Feature Not Available
8.1
757
Feature Not Available
8.6
874
8.4
177
8.8
942
Content Management
Not enough data
8.3
308
Not enough data
8.1
298
Not enough data
8.2
283
Not enough data
8.5
274
Not enough data
8.2
292
Analytics
Not enough data
8.7
298
Not enough data
8.4
297
Not enough data
8.4
181
Not enough data
8.3
306
Presentation
Not enough data
7.4
172
Not enough data
7.3
172
Not enough data
7.2
163
Training
Not enough data
8.8
232
Not enough data
8.8
225
Not enough data
8.5
186
Not enough data
8.4
222
Feedback
Not enough data
8.7
214
Not enough data
8.6
211
Not enough data
8.5
191
Not enough data
8.6
181
Not enough data
8.8
205
Not enough data
8.8
206
Not enough data
8.7
178
Generative AI
Not enough data
Feature Not Available
Attribution
Not enough data
8.9
379
Not enough data
8.9
383
Not enough data
8.6
365
Discovery
Not enough data
8.9
386
Not enough data
8.6
381
Not enough data
8.6
363
Management
Not enough data
8.5
353
Not enough data
8.7
371
Platform
Not enough data
8.6
363
Not enough data
8.6
363
Calling
Not enough data
8.6
137
Not enough data
8.4
131
Not enough data
8.8
140
Not enough data
8.7
136
Contacts
Not enough data
8.8
132
Not enough data
8.7
134
Not enough data
8.7
136
Insights
Not enough data
9.1
140
Not enough data
8.8
138
Not enough data
8.3
134
Not enough data
8.5
144
Not enough data
8.3
139
Analytics
7.9
166
8.3
490
7.9
160
8.4
498
7.7
154
8.4
511
Customizations
8.3
165
8.7
541
8.2
170
8.5
509
8.2
171
8.6
546
7.9
155
8.4
491
8.3
169
8.4
518
Generative AI
Feature Not Available
Feature Not Available
Incentives
6.7
83
8.1
339
6.5
87
8.4
406
6.3
82
7.9
342
7.6
88
8.5
419
Personalization
7.5
94
8.6
381
7.6
94
8.8
461
8.1
104
8.9
491
7.5
94
8.6
439
Administrative
7.6
97
8.7
464
7.4
91
8.5
430
7.2
86
8.3
414
Categories
Categories
Shared Categories
Nutshell and Salesforce Sales Cloud are categorized as Sales Platforms, Sales Engagement, Sales Analytics, CRM, Sales Performance Management, and Email Tracking
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Nutshell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.1%
Computer Software
8.0%
Construction
5.3%
Information Technology and Services
5.2%
Financial Services
3.3%
Other
70.1%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
Nutshell
Most Helpful Favorable Review
Dr. Janice P.
Verified User in Internet
Simple integration with Google, forces me to enter results of meetings (this is good - everyone else on team needs the info), works on iPhone & iPad, minimal setup. $!0 pp/mo. And lovely, responsive customer service, even to idiot CEOs.
Most Helpful Critical Review
David B.
Verified User in Environmental Services
Business Card Scanner does not work. Reached out to customer support and received ZERO support on the matter. I don't care for the lack of sync with MS Outlook Exchange. The BCC to capture emails reminds me of when I had a Commodore 64.
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Dr. Janice P.
Verified User in Internet
Simple integration with Google, forces me to enter results of meetings (this is good - everyone else on team needs the info), works on iPhone & iPad, minimal setup. $!0 pp/mo. And lovely, responsive customer service, even to idiot CEOs.
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
David B.
Verified User in Environmental Services
Business Card Scanner does not work. Reached out to customer support and received ZERO support on the matter. I don't care for the lack of sync with MS Outlook Exchange. The BCC to capture emails reminds me of when I had a Commodore 64.
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Discussions
I am unable to email from Nutshell. This started after my company did an upgrade. Also, How do I could get multiple bcc emails to show in their account? Or is they a way to use a distribution group list and have each email show up in members accounts? I may need help getting it set up.
2 comments
AR
Call the Help Desk; they typically answer earlier in the day or call you back the same day. There is no BCC availability that I am aware of.Read more
What integration options have you found that work best for Nutshell?
2 comments
AB
I love fireflies.ai but it requires API or zapier
Google workplaces has a great chrome extension for gmail which has caught a lot more for input f...Read more
Is there a limit to the number of contacts that I can add to Nutshell?
1 comment
Official Response from Nutshell
No. All Nutshell subscriptions include unlimited contacts and data storage.Read more
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
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