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- NinjaOne-vs-ServiceNow IT Service Management
Compare NinjaOne and ServiceNow IT Service Management 
At a Glance
Market Segments
Mid-Market (49.3% of reviews)
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
NinjaOne
Star Rating
(1,857)4.7 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneServiceNow IT Service Management
Star Rating
(874)4.3 out of 5
Market Segments
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NinjaOne excels in ease of use with a score of 9.2, making it a favorite among mid-market companies. In contrast, ServiceNow IT Service Management has a lower ease of use score of 8.4, which some users find less intuitive for everyday tasks.
- Reviewers mention that NinjaOne's remote monitoring capabilities are highly rated at 9.4, allowing for effective oversight of devices. ServiceNow, while strong in incident management, scores slightly lower in remote monitoring at 9.0, which may impact users needing constant oversight.
- G2 users highlight NinjaOne's asset management features, scoring 8.8, as being user-friendly and efficient. Conversely, ServiceNow's asset management score of 8.9 is slightly higher, but some users feel it is more complex and less accessible for quick tasks.
- Users on G2 report that NinjaOne's ticketing system is rated at 7.6, which some find lacking in features compared to ServiceNow's robust ticketing system that scores 9.4. This difference is significant for teams that rely heavily on ticketing for incident resolution.
- Reviewers mention that NinjaOne's quality of support is rated at 9.3, with many praising the responsiveness and helpfulness of the support team. In contrast, ServiceNow's support score of 8.5 indicates room for improvement, as some users have reported slower response times.
- Users say that NinjaOne's automation features score 8.9, which helps streamline repetitive tasks effectively. ServiceNow's automation features score slightly higher at 9.0, but some users feel that the complexity of the system can hinder quick automation setup.
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Pricing
Entry-Level Pricing
NinjaOne
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
NinjaOne
Free Trial is available
ServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
9.1
1,703
8.9
687
Ease of Use
9.2
1,720
8.4
688
Ease of Setup
9.3
1,565
8.4
269
Ease of Admin
9.3
1,538
8.7
248
Quality of Support
9.3
1,642
8.5
617
Has the product been a good partner in doing business?
9.5
1,505
8.8
245
Product Direction (% positive)
9.8
1,702
8.7
666
Features by Category
Administration
8.2
308
9.1
164
|
Verified
8.7
322
8.9
154
|
Verified
8.3
328
8.9
167
|
Verified
Service Desk
8.3
324
9.1
173
|
Verified
8.1
320
9.3
174
|
Verified
8.1
301
9.1
166
|
Verified
Management
8.4
308
8.9
157
|
Verified
9.0
312
8.9
145
|
Verified
8.7
294
9.0
148
|
Verified
8.8
294
9.0
143
|
Verified
8.5
278
8.8
133
Functionality
7.6
290
9.4
161
|
Verified
8.6
301
8.9
151
8.9
313
9.0
151
|
Verified
8.9
317
9.0
150
|
Verified
Compatibility
8.8
132
Not enough data
7.9
116
Not enough data
8.2
115
Not enough data
8.0
110
Not enough data
Management
Feature Not Available
Not enough data
8.2
126
Not enough data
8.6
127
Not enough data
8.8
136
Not enough data
9.1
133
Not enough data
Compliance
8.8
119
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
Functionality
Feature Not Available
Not enough data
8.6
147
Not enough data
8.8
155
Not enough data
8.3
150
Not enough data
Feature Not Available
Not enough data
Compatibility
8.8
159
Not enough data
8.4
151
Not enough data
8.3
146
Not enough data
Management
8.3
149
Not enough data
8.8
152
Not enough data
8.7
152
Not enough data
Administration
9.3
1022
|
Verified
Not enough data
8.0
838
Not enough data
8.6
967
|
Verified
Not enough data
Monitoring and Management
9.3
1017
|
Verified
Not enough data
8.5
944
Not enough data
8.7
986
|
Verified
Not enough data
9.0
1018
|
Verified
Not enough data
Organization
8.0
820
|
Verified
Not enough data
Service Management
7.3
814
Not enough data
9.1
966
|
Verified
Not enough data
8.6
898
|
Verified
Not enough data
Scope
9.0
124
Not enough data
9.0
132
Not enough data
Security
8.6
130
Not enough data
8.3
113
Not enough data
7.4
114
Not enough data
Management
9.0
126
Not enough data
8.8
127
Not enough data
8.8
119
Not enough data
8.7
121
Not enough data
8.1
109
Not enough data
Functionality
8.9
396
Not enough data
9.0
410
Not enough data
8.3
366
Not enough data
8.8
362
Not enough data
Management
8.4
334
Not enough data
8.4
340
Not enough data
7.8
304
Not enough data
Monitoring
9.2
339
|
Verified
9.0
180
|
Verified
9.1
339
|
Verified
9.1
189
|
Verified
8.4
298
|
Verified
9.1
193
|
Verified
Management Tools
8.4
292
9.2
194
|
Verified
8.7
307
|
Verified
9.0
187
8.5
292
|
Verified
8.7
178
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.6
82
Asset Inventory
9.0
610
Not enough data
8.9
604
Not enough data
7.9
548
Not enough data
Feature Not Available
Not enough data
8.3
560
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
9.1
567
Not enough data
8.7
530
Not enough data
8.0
503
Not enough data
8.3
531
Not enough data
Administration
9.1
755
Not enough data
8.7
727
Not enough data
7.8
657
Not enough data
9.2
753
Not enough data
8.9
705
Not enough data
8.8
732
Not enough data
Maintenance
9.2
747
Not enough data
7.6
592
Not enough data
Communication
7.8
623
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.0
573
Not enough data
Security
8.1
605
Not enough data
8.3
636
Not enough data
Device Support
7.4
610
Not enough data
8.4
655
Not enough data
8.4
646
Not enough data
Performance
8.2
703
Not enough data
Functionality
8.8
141
Not enough data
7.9
123
Not enough data
8.1
124
Not enough data
8.5
133
Not enough data
Performance
8.6
142
Not enough data
8.4
132
Not enough data
Feature Not Available
Not enough data
8.7
137
Not enough data
Generative AI
Feature Not Available
Not enough data
Incident Management
Not enough data
9.0
271
Not enough data
9.0
270
Not enough data
9.1
277
Not enough data
8.7
265
Not enough data
8.7
258
Reporting
Not enough data
8.7
269
Not enough data
8.7
247
Not enough data
8.6
143
Access & Usability
Not enough data
8.0
205
Not enough data
8.7
258
Not enough data
8.5
226
Not enough data
8.8
136
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
146
Not enough data
Operating System
9.1
164
Not enough data
8.0
161
Not enough data
8.0
158
Not enough data
Management
8.4
159
Not enough data
7.8
150
Not enough data
7.9
151
Not enough data
7.9
152
Not enough data
7.9
152
Not enough data
Security
8.4
154
Not enough data
8.3
152
Not enough data
Analysis
8.0
283
Not enough data
Platform
7.6
274
Not enough data
8.9
286
Not enough data
8.0
268
Not enough data
8.5
284
Not enough data
8.2
279
Not enough data
Security
8.6
288
Not enough data
9.1
293
Not enough data
7.4
270
Not enough data
8.6
279
Not enough data
8.0
267
Not enough data
Categories
Categories
Shared Categories
NinjaOne and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools and Incident Management
Unique Categories
ServiceNow IT Service Management is categorized as Configuration Management and Service Desk
Reviews
Reviewers' Company Size
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.9%
Computer & Network Security
13.2%
Hospital & Health Care
4.3%
Computer Software
3.3%
Manufacturing
3.1%
Other
48.2%
Information Technology and Services
32.6%
Computer Software
8.5%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
NinjaOne
Most Helpful Favorable Review
Robert M.
Verified User in Computer & Network Security
I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with. Their...
Most Helpful Critical Review
Verified User in Utilities
It was frustating to use with my computer that had two monitors. I often had to go to my settings and mirror my screens to be able to use on my home computer. I would have liked to be able to use two screens at home as well.
ServiceNow IT Service Management
Most Helpful Favorable Review
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Most Helpful Critical Review
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Robert M.
Verified User in Computer & Network Security
I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with. Their...
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Verified User in Utilities
It was frustating to use with my computer that had two monitors. I often had to go to my settings and mirror my screens to be able to use on my home computer. I would have liked to be able to use two screens at home as well.
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Alternatives
Discussions
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